Action against Medical Accidents (AvMA) supports people affected by avoidable harm in healthcare; helps them achieve justice; and promotes better patient safety for all.

AvMA Helpline advisers are specially trained volunteers who are medical and legal professionals.  They provide sympathetic and practical advice about what options are open to callers following a medical injury.  They can explain some of the jargon and systems, help callers decide what to do next and put them in touch with other sources of support if needed.

Calls can be challenging and varied, providing the volunteer advisor with an opportunity to put their existing skills to good use or enhance the training needs for those less experienced.

We offer a training programme tailored to meet their needs, including NHS/Private complaints procedures.

Helpline sessions are staffed remotely from the volunteer’s home or office, using a virtual call centre. Sessions are on a rota system with a 1½ or 2-hour session either weekly, fortnightly or every 4 weeks. 

We like to shout from the roof tops when our volunteers receive positive feedback by sharing Kudos on LinkedIn, this is great recognition for the volunteer and helps spread awareness of the Charity as a whole.

More information about the role and an application form can be found on our website under Get Involved,  Volunteer on our Helpline.