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Volunteer Opportunities

To celebrate National Pro Bono Week we are looking to fill as many volunteer vacancies in free legal advice centres as possible – you can filter by location, by whether a volunteering position is legal or non legal and also by the type of role! We hope you will find something you are interested in. Please use the contact details on each advert to get in touch with that charity and find out how to get involved.

Could you help run the Centre?  We are seeking new trustees – click here for more details

 

  • Locations

    • London
    • South East
    • South West
    • Midlands
    • North East
    • North West
    • Wales
    • East

    Role Type

    • Advocate

    Legal Status

    • Legal Volunteering

    Volunteer Barrister – Bar Pro Bono Unit

    About the Role

    Role: Volunteer Barrister

    Location: You will only be asked to take on work within your region or provide advice (which can be done remotely).

    Required Skills:

    • We rely on volunteer barristers to provide advice, drafting and representation. We make it possible for barristers to balance a dedicated practice with making a significant contribution to the community.  Over 3600 barristers including a third of all QC’s have committed to take on pro bono cases on behalf of our applicants.
    • We ask all panel members to commit to helping for a minimum of three days each year, though some will do a lot more. As a volunteer you will only be contacted with cases that fit your expertise and experience and you can decide whether you are able to assist.
    • More details about how to apply can be found here: http://www.barprobono.org.uk/how-to-help.html

    About the Charity

    The Bar Pro Bono Unit is the Bar’s national charity. We match make deserving members of the public who need help with barristers who are willing to donate their time and expertise. We assist those who are unable to obtain legal aid and cannot afford to pay. The Unit ensures that in each case, the barrister providing assistance is of the same expertise and experience as would be expected in a paying case.  Every application is subject to the same rigorous procedure of checking and reviewing before attempting to find a volunteer barrister to assist. We are the sole pro bono charity to provide legal assistance in all areas of law, across all levels from tribunal through to the Court of Appeal and Supreme Court.

    See more at: http://www.barprobono.org.uk/overview.html#sthash.busIBzAd.dpuf

     

    Qualifications / Experience Needed

    Our volunteers range from Second six Pupil up to QC. If you do not yet have pupilage, then you will not be able to volunteer.

    More Details

    Interested? Email: enquiries@barprobono.org.uk or Call: 0207 092 3971

  • Locations

    • South East

    Role Type

    • Benefits Outreach Volunteer

    Legal Status

    • Non Legal Volunteering

    Benefits Outreach Volunteer – Age UK (Hertfordshire)

    About the Role

    Role: Benefits Outreach Volunteer

    Location: Office base at either Welwyn Garden City or Watford and the home of the older person

    Required Skills: 

    • The volunteer should have a full driving licence with the use of a car
    • Have good listening and interpersonal skills and the ability to communicate effectively with the client group
    • Be able  to act in a confidential manner
    • Have a knowledge of benefits for older people
    • Have a knowledge of the  issues faced by older people

    About the Charity

    Age UK Hertfordshire is an independent charitable organisation, which observes the values, principles and good practice of Age UK.  Age UK Hertfordshire has been providing services and support to older people for over 50 years.  Our staff and volunteers have a passion for helping older people get the best out of later life

    Qualifications / Experience Needed

    No specific qualifications are required for the role.

    More Details

    Interested? Email: volunteering@ageukherts.org.uk or Call: 01707 386060

  • Locations

    • London
    • South East
    • South West
    • Midlands
    • North East
    • North West
    • Wales
    • East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Environmental Law Foundation – Advisors

    About the Role

    Role: Volunteer Solicitors/Barristers

    Location: Nationwide

    Required skill:

    We are seeking volunteer lawyers to join our national pro bono network to assist communities with environmental concerns either directly or via our expanding network of public interest environmental advice clinics based at universities around the country.

    About the Charity

    Created in 1992, the Environmental Law Foundation (ELF) exists to enable communities to use the law to protect and improve their local environment and quality of life.

    Over the past 24 years ELF has established a cross-disciplinary network of solicitors, barristers and technical consultants (ELF professional members) who each year provide a significant amount of pro bono advice and assistance to communities across the UK who contact ELF seeking environmental justice. We empower local people to address all manner of adverse planning and pollution issues. We help to protect wildlife habitats and public green spaces. We improve the levels of public participation in environmental decision-making.

    To broaden our reach, we have piloted a new network of pro bono environmental legal advice clinics, in partnership with universities, with law students working under the supervision of qualified lawyers. We now have clinics in Nottingham, Birmingham, London and Cardiff, which are helping to develop the next generation of public interest environmental lawyers, working alongside ELF professional members, providing help to marginalised communities. We plan to expand the geographical reach of our clinics and extend the range of assistance they are able to provide.

    Qualifications / Experience Needed

    Solicitors/Barristers with environmental, planning and/or public law experience.

    More Details

    Interested? Email: info@elflaw.org

  • Locations

    • London

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Volunteer Solicitor/Barrister – Free Legal Advice Centre

    About the Role

    Role: Volunteer Solicitors/Barristers

    Location: Toynbee Hall, London

    Required Skills:

    Toynbee Hall is looking for volunteer solicitors/barristers from various areas of law:

    • Family law solicitors/barristers – Wednesday evenings (7pm-9pm)
    • Housing law solicitors/barristers – Thursday evenings (7pm-9pm)
    • Civil litigation solicitors/barristers – Wednesday evenings (7pm-9pm)
    • Employment law solicitors/barristers – Monday evenings (7pm-9pm)
    • We are also in need of female pro bono solicitors/barristers for our Saturday women-only legal sessions (these happen every other week)
    • Law postgraduate advisers to provide general advice on Monday, Wednesdays, Thursdays and/or Saturday days
    • The time commitment for this vacancy is flexible

    About the Charity

    The Free Legal Advice Centre is the oldest pro bono law centre in the country, providing advice to pan-London clients on a wide range of legal issues.

    Qualifications / Experience Needed

    Solicitors, barristers (various PQE) and also LPC/BPTC graduates.

    More Details

    Interested? Email: emma.pheby@toynbeehall.org.uk

  • Locations

    • South East

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Energy Champions – Age UK (Norwich)

    About the Role

    Role: Energy Champion

    Location: Norwich

    Required Skills:

    • We are looking for Energy Champions to help vulnerable older people to switch their energy tariffs using energy saving websites and comparison sites on the internet. The role involves an understanding of energy bills and the different tariffs available, how to search for best energy deals and how to change supplier, a knowledge of available energy efficiency schemes and insulation options both nationally and locally and an awareness of sources of further advice and assistance in relation to energy and other related matters. Full training and support will be given.
    • Appointments are pre-arranged and held at 60 London Street, Norwich; Monday to Friday 10.00-1600, Wednesday 10.00-14.00 with possible home visits made by special arrangement.

    About the Charity

    Age UK Norwich are committed to helping people maintain independence and wellbeing in later life. We offer advice and information on a wide range of matters of concern to older people and their carers with a free walk in centre at 60 London Street, Norwich. We can also offer home visiting for anyone unable to get to the centre.

    Qualifications / Experience Needed

    A knowledge or experience of the lives of older people and their carers with an open-minded approach to individuals, avoiding judgement and stereotyping is essential. Also an awareness of discriminatory practices and equal opportunity issues; and a commitment to social Justice and equity.

    As this role involves contact with potentially vulnerable older adults, we ask all our volunteers to undergo a Disclosure Barring Service check. All our volunteers are given support and further training as required for their specific role.

    More Details

    Interested? Email: gina.brown@ageuknorwich.org.uk or Call: 01603 397784

  • Locations

    • South East

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Money Advice Assistants – Age UK (Norwich)

    About the Role

    Role: Money Advice Assistant

    Location: Norwich

    Required Skills:

    We are looking for Money Advice Assistants. Service users who have been seen by the Information and Advice Officers are invited to come in on a six monthly basis. The Money Advice Assistant will help the service user review their budgets – income and expenditure options. They will help with issuing of standard letters and responding to creditors. Full support and training will be given for this role.

    Appointments are pre-arranged and held at 60 London Street, Norwich; Monday to Friday 10.00-1600, Wednesday 10.00-14.00 with possible home visits made by special arrangement.

    About the Charity

    Age UK Norwich are committed to helping people maintain independence and wellbeing in later life. We offer advice and information on a wide range of matters of concern to older people and their carers with a free walk in centre at 60 London Street, Norwich. We can also offer home visiting for anyone unable to get to the centre.

    Qualifications / Experience Needed

    Training will be given but a knowledge of budgeting and some benefits will be useful. A knowledge or experience of the lives of older people and their carers  with an open-minded approach to individuals, avoiding judgement and stereotyping is essential. Also an awareness of discriminatory practices and equal opportunity issues; and a commitment to social Justice and equity.

    As this role involves contact with potentially vulnerable older adults, we ask all our volunteers to undergo a Disclosure Barring Service check. All our volunteers are given support and further training as required for their specific role.

    More Details

    Interested? Email: gina.brown@ageuknorwich.org.uk or Call: 01603 397784

  • Locations

    • North West

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Refugee Family Reunion Volunteer at Greater Manchester Immigration Aid Unit (GMIAU)

    About the Role

    Role: Refugee Family Reunion Volunteer

    Location: Greater Manchester

    Required Skills:

    • Helping refugees to understand the family reunion process, using the volunteers own language skills or with assistance from interpreters
    • Identify and gathering the documents that are needed to make a successful application
    • Arrange for the translation of significant documents, in line with agreed guidance
    • Help guide the person through the on-line application process
    • We are looking for volunteers who are immigrant background and can provide a commitment to one day per week for 12 Months (important)
    • The Volunteer need to have a good communication in English,  the ability to read documents, UKVI immigration rules and application forms
    • IT skills and who have patience as the process can take a long time
    • Volunteers need to be from Manchester

    About the Charity

    Greater Manchester Immigration Aid Unit (GMIAU) is specialised in providing expert advices and legal representation on all issues of immigration, nationality, and asylum. The organisation is a charity, provide non-fee paying service.   Within the organisation, we run different project, and Refugee Family Reunion has been established to support refugees to make successful family reunion applications. From 1st April 2013 there were no longer be government funding (legal aid) to help people make these applications. This project assist the people who are most in need.

     

     

    Qualifications / Experience Needed

    No specific qualifications/experience required (please see required skills and background above)

    More Details

    Interested? Email: Asli@gmiau.org or Call: 0161 769 8817

  • Locations

    • London
    • Midlands
    • North West

    Role Type

    • Mentor

    Legal Status

    • Legal Volunteering

    Courtroom Workshop Legal Volunteer – The National Centre for Citizenship and the Law (NCCL)

    About the Role

    Location: London, Nottingham and/or the North West

    There are numerous ways to get involved in our legal education work through our Friends of NCCL programme.  This can include Q&A sessions with schools/colleges, presentations about your career path, advocacy, resource support and sponsorship. Help us to provide opportunities for young people to learn about the law, increase legal literacy and raise aspirations and social mobility.

    Courtroom workshop legal volunteer: Supporting our legal education workshops with schools/colleges in working courtrooms. This may include giving a brief presentation about your role, your career path and why you decided on a career in law and participating in a short question and answer session with groups. This may also involve supporting and assisting the group in reading trial scripts, asking questions and discussing consequences such as sentencing options.

    About the Charity

    The National Centre for Citizenship and the Law (NCCL) believes in Opportunity for all to learn about the law’.  NCCL provides award-winning interactive activities at heritage sites and places of legal interest that help children, young people and families to gain a practical understanding of the law and justice system and its related history, so that they can be inspired by their rights and responsibilities, to play an active role in society. During 2015-2016, NCCL worked with over 22,000 young people across sites including the Royal Courts of Justice in London, The Galleries of Justice Museum in Nottingham, Crown and Civil Courts in Manchester and Bolton Magistrates’ Court. NCCL welcomes the expertise, experience and time of legal professionals to help inspire the next generation with their experience of the law.

    Qualifications / Experience Needed

    We’re looking for legal professionals who are passionate about about inspiring and working with young people and acting as positive professional role models

    More Details

    Interested? Email: Pollie.Shorthouse@nccl.org.uk

  • Locations

    • London
    • Midlands
    • North West

    Role Type

    • Resources Volunteer

    Legal Status

    • Legal Volunteering

    Resources Volunteer – The National Centre for Citizenship and the Law (NCCL)

    About the Role

    Location: can be performed remotely if preferred

    There are numerous ways to get involved in our legal education work through our Friends of NCCL programme.  This can include Q&A sessions with schools/colleges, presentations about your career path, advocacy, resource support and sponsorship. Help us to provide opportunities for young people to learn about the law, increase legal literacy and raise aspirations and social mobility.

    Resources volunteer:   (London, Nottingham and/or the North West) As we continue to expand our work with young people nationally, we are continuously updating and reviewing our learning programmes. If you have ideas about what young people should know about the law or legal careers and would like to share these we’d like to hear from you. This role can be done via email if preferred and may include assisting NCCL on finding suitable cases to use as examples with young people in the courtroom workshops/mock trials, reading over role play scripts to confirm authenticity and advising NCCL staff on relevant legal issues.

    About the Charity

    The National Centre for Citizenship and the Law (NCCL) believes in Opportunity for all to learn about the law’.  NCCL provides award-winning interactive activities at heritage sites and places of legal interest that help children, young people and families to gain a practical understanding of the law and justice system and its related history, so that they can be inspired by their rights and responsibilities, to play an active role in society. During 2015-2016, NCCL worked with over 22,000 young people across sites including the Royal Courts of Justice in London, The Galleries of Justice Museum in Nottingham, Crown and Civil Courts in Manchester and Bolton Magistrates’ Court. NCCL welcomes the expertise, experience and time of legal professionals to help inspire the next generation with their experience of the law.

    Qualifications / Experience Needed

    We’re looking for legal professionals who are passionate about about inspiring and working with young people and acting as positive professional role models

    More Details

    Interested? Email: Pollie.Shorthouse@nccl.org.uk

  • Locations

    • South East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Adviser – Citizens Advice Southampton

    About the Role

    Role: Adviser

    Location: Southampton

    Required Skills:

    Our advisers provide an effective and efficient service to members of the public AND help influence government and other organisations by informing them of the effect of their actions on the lives of clients. They will always need to keep up to date on important issues by attending the appropriate training and bureau meetings and by essential reading.

    Advises interview clients, both face-to-face and on the telephone, letting them explain their enquiry and helping them to set priorities, recognising the root causes of problems and participating in taking appropriate action. They then will then find, interpret and communicate the relevant information and explore options and implications in order that the client can come to a decision. In some cases they act on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals. An essential part of their role is to complete clear and accurate case records.

     

    About the Charity

    Free advice and information on most subjects including consumer issues, debt, benefits, immigration, race equality, residential-care funding, employment.

    Qualifications / Experience Needed

    Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. You don’t need specific qualifications or experience to train for the role. You’d need:

    • an ability to understand complex information
    • be polite and good at listening
    • to be familiar with using keyboard skills and searching the internet
    • to be able to input data accurately
    • a good level of literacy and numeracy
    • to be open minded and not judge clients
    • to enjoy helping people.
    More Details

    Interested? Email: bstanley@sotoncab.org.uk

  • Locations

    • London

    Role Type

    • Activities Host

    Legal Status

    • Legal Volunteering

    Activities Host – The National Centre for Citizenship and the Law (NCCL)

    About the Role

    Location: London

    There are numerous ways to get involved in our legal education work through our Friends of NCCL programme.  This can include Q&A sessions with schools/colleges, presentations about your career path, advocacy, resource support and sponsorship. Help us to provide opportunities for young people to learn about the law, increase legal literacy and raise aspirations and social mobility.

    Hosting activities in law firms:  (London) Our funded legal education projects in London introduce secondary school students to the professional legal world. As part of these projects, many groups of students have visited prestigious law firms and chambers in London. We are on the lookout for organisations to assist in hosting education visits and workshops at their offices.

    About the Charity

    The National Centre for Citizenship and the Law (NCCL) believes in Opportunity for all to learn about the law’.  NCCL provides award-winning interactive activities at heritage sites and places of legal interest that help children, young people and families to gain a practical understanding of the law and justice system and its related history, so that they can be inspired by their rights and responsibilities, to play an active role in society. During 2015-2016, NCCL worked with over 22,000 young people across sites including the Royal Courts of Justice in London, The Galleries of Justice Museum in Nottingham, Crown and Civil Courts in Manchester and Bolton Magistrates’ Court. NCCL welcomes the expertise, experience and time of legal professionals to help inspire the next generation with their experience of the law.

    Qualifications / Experience Needed

    We’re looking for legal professionals who are passionate about about inspiring and working with young people and acting as positive professional role models

    More Details

    Interested? Email: london@nccl.org.uk

  • Locations

    • South East

    Role Type

    • Triage

    Legal Status

    • Non Legal Volunteering

    Gateway Assessors – Citizens Advice Southampton

    About the Role

    Role: Gateway Assessor (telephone and face-to-face)

    Location: Southampton and remotely

    Required Skills:

    Our Gateway Assessors provide an effective and efficient triage service to members of the public, both at the library and over the phone AND help influence government and other organisations by informing them of the effect of their actions on the lives of clients. They assess clients’ problem(s) using sensitive listening and questioning skills. Key to their role is identifying information including time limits, key dates and any requirement for urgent advice or action. They then summarise the essence of the problem and agree the appropriate level of service, taking into consideration the client’s ability to take the next step themselves, the complexity of the problem and the bureau’s resources and consequently refer clients appropriately (both internally and externally). Finally, they record information and any discrete advice given during gateway assessment interviews onto Citizens Advice database.

    About the Charity

    Free advice and information on most subjects including consumer issues, debt, benefits, immigration, race equality, residential-care funding, employment.

    Qualifications / Experience Needed

    You don’t need specific qualifications or experience to train for the role. You need to:

    • be good at listening
    • have a good telephone manner (if working on the telephone)
    • be confident or familiar with keyboard skills, including searching the internet
    • be confident inputting data
    • maintain case records
    • be open minded and not judge clients
    • enjoy helping people.
    More Details

    Interested? Email: bstanley@sotoncab.org.uk

  • Locations

    • Wales

    Role Type

    • Solicitor/Barrister

    Legal Status

    • Legal Volunteering

    Volunteer Solicitor/Barrister – Children’s Legal Centre

    About the Role

    Role: Volunteer Solicitors/Barristers

    Location: Swansea University – College of Law and Criminology

    Required Skills:

    Children’s Legal Centre is looking for volunteer solicitors/barristers:

    • Knowledge of the law relating to family, child protection and safeguarding;

    • 1 year PQE minimum;

    • Excellent analytical skills, ability to demonstrate sound and balanced judgement;

    • Articulate with excellent communication skills, both face to face and via telephone, with clients and students,

    • Dynamic and flexible attitude;

    • Experience of Case Management Systems and able to be self-supporting administratively.

    More Details

    Interested? Email: h.j.bussicott@swansea.ac.uk

  • Locations

    • South West

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Money Smart Volunteer – North Bristol Advice Centre

    About the Role

    Role: Money Smart Volunteer

    Location: Lockleaze

    Required Skills:

    • Working either one to one with people or with groups to help them take practical steps to take control of their spending, reduce household costs and maximise their income.

     

    About the Charity

    North Bristol Advice Centre offers free and independent advice and support in North Bristol and South Gloucestershire including welfare benefits advice, debt advice, money mentoring, training courses and advice and activities for older people.

    Qualifications / Experience Needed

    No specific qualifications/experience required (please see required skills and background above)

    More Details

    Interested? Email: volunteering@northbristoladvice.org.uk or Call: 0117 9515751

  • Locations

    • North East

    Role Type

    • Research

    Legal Status

    • Non Legal Volunteering

    Campaigns – Citizens Advice Leeds

    About the Role

    Role: Research & Campaigns volunteer

    Location: Can be performed remotely

    Required Skills:

    Are you interested in promoting people’s rights and campaigning for change?  As part of our research & campaigns team you’ll be provided with training and support and have access to a national campaigning network.

    About the Charity

    Citizens Advice Leeds is a local charity providing free, confidential and independent advice.  Our services can be accessed face-to-face, by telephone and online and in 2015/16 we helped over 22,000 people to resolve financial, housing, employment and other legal issues.

    We also campaign to bring about changes where we can see large numbers of people affected by systemic issues.  For example we’ve successfully campaigned for better regulation of payday loans, the introduction of low cost calls to government helplines and maintaining financial support for people who are terminally ill.

    We are a member of the national Citizens Advice network through which our quality standards are assured.  We value diversity, champion equality and challenge discrimination and harassment.

    Qualifications / Experience Needed

    Some knowledge of social policy work would be helpful but is not essential.

    More Details

    Interested? Email: volunteer@leedscab.org.uk or Call: 0113 243 3339

  • Locations

    • London

    Role Type

    • Administrative

    Legal Status

    • Legal Volunteering

    Admin Volunteer – Cardinal Hume Centre

    About the Role

    Duties and Responsibilities:

    * Photocopying, scanning and filing legal documents

    * make appointments for clients and staff

    * answering the phone and taking messages

    * dealing with recorded delivery letters

    * Attend teams meetings where appropriate and taking minutes

    * Supporting solicitors in their work with clients

     

    About the Charity

    Our Mission

    The Centre works with homeless young people, badly housed families, refugees, asylum seekers and migrants; helping them to obtain employment and break out of the cycle of homelessness and exclusion.

    The Immigration Advice Service

    We provide a complete service to a wide range of low income and vulnerable migrant groups on a variety of complex and interesting issues. We are in the fortunate and, by the standards of the sector, very unusual position of not being dependant on legal aid (the Legal Services Commission) for funding. Given the latest cuts to the legal aid budget which will inevitably lead to yet more firms stopping doing immigration work – we continue to provide a much needed free and quality service to some of London’s most vulnerable communities.

    The fact that we do not depend on the Legal Services Commission means that we can take the time necessary to add value to our client’s cases, research the law thoroughly and prepare cases to a high standard. We have been commended by the OISC for the high standard of immigration advice and services.

     

     

    Qualifications / Experience Needed

    * Willing and able to do administrative tasks as required

    * Good IT and typing skills (especially Microsoft Word/Excel )

    * Able to learn quickly and work independently with minimum supervision

    * Good telephone communication skills

    * Well organised and have good time management skills

    * A good eye for detail

    Training on the job will be provided, and one-to-one support is available.

    More Details

    Interested? Email: volunteering@cardinalhumecentre.org.uk or Call: 020 7222 1602

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    Locations

    • London

    Role Type

    • Trustee

    Legal Status

    • Legal Volunteering

    Management Committee Members – Springfield Advice and Law Centre

    About the Role

    Springfield Advice and Law Centre are looking for Management Committee Members, preferably with a legal and/or finance background. They will sit on the Management Committee, which meets bi-monthly at 4pm on a Wednesday.

    About the Charity

    Springfield Advice & Law Centre is open to patients of the South West London. We are an independent charity providing specialist advice on housing, community care, debt and welfare benefit matters.

    We can provide general advice and referral in other areas of law, referring you to specialist services where necessary.

    The Springfield Advice & Law Centre is open for drop-in Monday to Friday, 10am to 12 noon at Springfield Hospital, on Monday 10am to 1pm at Jubilee Health Centre East, and at other venues and times by appointment.

    We are funded by Merton Council to provide legal advice services at community healthcare settings within the borough.  We are also funded by the Tudor Trust to provide legal advice services on debt and welfare benefits law to clients with mental health difficulties, who reside within the South West London & St George’s NHS Trust area.

    Qualifications / Experience Needed

    • Preferably a legal and/or financial background
    • An interest in mental health and issues affecting mental health service issues
    • Experience in working with charities
    • Locality to South London for your own travel convenience and community links may be useful
    More Details

    Interested? Email: mgonga@springfieldlawcentre.org.uk or Call: 020 8767 6884

  • Locations

    • South West

    Role Type

    • Mentor

    Legal Status

    • Non Legal Volunteering

    IT Mentors – North Bristol Advice Centre

    About the Role

    Role: IT Mentor

    Location: Lockleaze

    Required Skills:

    • Supporting people to develop skills and confidence around use of computers, tablets and accessing the internet.

    About the Charity

    North Bristol Advice Centre offers free an independent advice and support in North Bristol and South Gloucestershire including welfare benefits advice, debt advice, money mentoring, training courses and advice and activities for older people.

    Qualifications / Experience Needed

    No specific qualifications/experience required (please see required skills and background above)

    More Details

    Interested? Email: volunteering@northbristoladvice.org.uk or Call: 0117 9515751

  • Locations

    • South West

    Role Type

    • Trustee

    Legal Status

    • Legal Volunteering

    Trustees – North Bristol Legal Advice Centre

    About the Role

    Role: Trustee

    Location: Lockleaze

    Required Skills:

    • Skills or experience to share with the management body of the organisation
    • Availability for a monthly commitment to attend meetings

    About the Charity

    North Bristol Advice Centre offers free an independent advice and support in North Bristol and South Gloucestershire including welfare benefits advice, debt advice, money mentoring, training courses and advice and activities for older people.

    Qualifications / Experience Needed

    Preferably experience or skills in the management of organisations.

    More Details

    Interested? Email: volunteering@northbristoladvice.org.uk or Call: 0117 9515751

  • Locations

    • North East

    Role Type

    • Trustee

    Legal Status

    • Non Legal Volunteering

    Trustees – Citizens Advice Leeds

    About the Role

    Role: Trustee

    Location: Leeds City Centre

    Required Skills:

    If you are interested in supporting our work, we’d like to hear from you, particularly if you have prior experience in managing/leading organisations and are familiar with the not-for-profit advice sector.  Citizens Advice Leeds is committed to equality and diversity in all aspects of our work and applications from people with disabilities or from minority ethnic groups are particularly welcome to ensure this is reflected at the most senior level of the organisation.

    About the Charity

    Citizens Advice Leeds is a local charity providing free, confidential and independent advice.  Our services can be accessed face-to-face, by telephone and online and in 2015/16 we helped over 22,000 people to resolve financial, housing, employment and other legal issues.

    We also campaign to bring about changes where we can see large numbers of people affected by systemic issues.  For example we’ve successfully campaigned for better regulation of payday loans, the introduction of low cost calls to government helplines and maintaining financial support for people who are terminally ill.

    We are a member of the national Citizens Advice network through which our quality standards are assured.  We value diversity, champion equality and challenge discrimination and harassment.

    Qualifications / Experience Needed

    Prior experience in managing/leading organisations and knowledge of the not-for-profit sector are preferred.

    More Details

    Interested? Email: volunteer@leedscab.org.uk or Call: 0113 243 3339

  • Locations

    • North East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Employment Adviser – Citizens Advice Gateshead

    About the Role

    As an Employment Adviser you will carry out interviews and specialist employment casework with members of the public. You will meet quality standards and focus on the customer to achieve results.

    You will need:

    • Understanding & commitment to the aims & principles of Citizens Advice
    • Excellent communication skills both orally and in writing
    • To be open, approachable and non-judgemental
    • Basic maths and good keyboard & computer skills
    • An ability to work as part of a team & independently
    • To be willing to undertake both initial and on-going training

    What will I do?

    •  Interview clients to identify problems & potential tribunal
      claims
    •  Prepare relevant papers for cases & liaise with the Employment Tribunal, ACAS and employers’ representatives
    • Make referrals to agencies as appropriate
    • Prepare for & present cases at Employment Tribunal
    • Maintain case files & records in accordance with all requirements
    • Set priorities & manage own caseload to completion.
    • Work at all times according to systems and methods of Citizens Advice Gateshead
    • Keep up to date with developments in employment law and related areas

    How much time will it take?

    Two days each week. You must be reliable with an ability to protect your volunteering commitment so that you can honour agreed client appointments & casework deadlines.

    What you will get from volunteering with us:

    • Demonstrate personal organisational and time management skills
    • Advance your employability through demonstrating your professional ethics
    • Practice interviewing, legal writing and research
    • All reasonable and agreed expenses paid

     

    About the Charity

    Citizens Advice Gateshead provides social welfare law advice to a population of over 200,000 people.  Established in 1957 the service has continued to grow and now operates from purpose built premises in Swan Street, Gateshead.

    Our Vision

    Our vision for our service is to help people to take control of their lives through accessible, professional, quality assured advice, information, advocacy, casework, legal representation and training.

    Our Mission

    Everyone who lives or works in Gateshead can access free, independent, confidential and impartial advice about their rights and responsibilities.

    Our Aims

    Increase our range of services and our capacity to meet demand.

    1. Raise our profile in the community.
    2. Continue to be the best provider of advice and information in Gateshead.

    Our Principles

    We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

    Our Values

    In all our work and future plans are a set of core values which demand an intelligent, responsible and generous approach to our work, these values encourage us to:

    More Details

    Interested? Email: volunteering@citizensadvicegateshead.org.uk or Call: 0191 440 8128

  • Locations

    • London

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Advice Service Volunteer – Hertsmere Citizens’ Advice

    About the Role

    Role: Advice Service Volunteer

    Location: Hertsmere; the role will be based in the largest of our three Bureaux in Elstree.

    Required Skills:

    • We are looking for more volunteers to help with our face to face advice service and to ensure we can meet the demand for guidance over the telephone and through web chat.

    About the Charity

    ·          Citizens Advice Hertsmere is an independent charity and is a member of Citizens Advice National. We adhere to the twin aims of the Citizens Advice Service:

    To provide the advice people need for the problems they face.
    To improve the policies and practices that affect people’s lives.

    ·         We offer a high quality advice and information service to people who live and work in the local community. The service we offer is free, impartial and is completely confidential. Our service is mainly run by volunteers who go through a rigorous training programme in order to qualify as advisers and assessors. The volunteers are supported by a management team who make sure we are providing a very high quality service and are giving you the best advice and support possible.

    Citizens Advice Hertsmere is here for anyone who lives or works in Hertsmere. We recognise the value of diversity, promote equality, challenge discrimination and provide our service to users regardless of age, race, religion, gender or sexual orientation. We will provide the advice needed for a range of issues and give information about rights and responsibilities with regard to the issue. No question is too big or too small.

    Qualifications / Experience Needed

    No specific qualifications/skills required (please see role responsibilities above).

    More Details

    Interested? Email: training@hertsmerecab.org.uk or Call: 0208 207 6875

  • Locations

    • London

    Role Type

    • Trustee

    Legal Status

    • Legal Volunteering

    Trustees – Hertsmere Citizen’s Advice

    About the Role

    Role: Trustee

    Location: Hertsmere, based in the largest of the three bureaus in Elmstree.

    Required Skills:

    • Participation on our active trustee board.

    About the Charity

    ·  Citizens Advice Hertsmere is an independent charity and is a member of Citizens Advice National. We adhere to the twin aims of the Citizens Advice Service:

    To provide the advice people need for the problems they face.
    To improve the policies and practices that affect people’s lives.

    ·  We offer a high quality advice and information service to people who live and work in the local community. The service we offer is free, impartial and is completely confidential. Our service is mainly run by volunteers who go through a rigorous training programme in order to qualify as advisers and assessors. The volunteers are supported by a management team who make sure we are providing a very high quality service and are giving you the best advice and support possible.

    Citizens Advice Hertsmere is here for anyone who lives or works in Hertsmere. We recognise the value of diversity, promote equality, challenge discrimination and provide our service to users regardless of age, race, religion, gender or sexual orientation. We will provide the advice needed for a range of issues and give information about rights and responsibilities with regard to the issue. No question is too big or too small.

    Qualifications / Experience Needed

    Experience working on trustee boards is welcomed.

    More Details

    Interested? Email: training@hertsmerecab.org.uk or Call: 0208 207 6875

  • Locations

    • Midlands

    Role Type

    • Administrative

    Legal Status

    • Legal Volunteering

    Gateway Assessor – Bassetlaw Citizens’ Advice

    About the Role

    Role: Gateway Assessor

    Location: Worksop and Redford

    Required skills:

    • Provide interviews with clients either face to face interviews , by telephone or web chat  (or a combination of all three).
    • Identify the Client’s core problems using the CAB’s exploration framework
    • After consultation with the Advice Session Supervisor identify and explain the next steps for the Client and the help that the bureau can give
    • Provide assisted information as directed by Supervisor
    • Direct the Client to another agency where appropriate.
    •   Make a bureau appointment for the Client and explain to Client what paperwork to bring to the agreed appointment
    • Conclude and record the interview

    About the Charity

    At Citizens Advice Bassetlaw we provide the advice people need for the problems they face.  We aim to improve the policies and practices that affect people’s lives.  Our advice is free, independent, confidential and impartial.  We value diversity, promote equality and challenge discrimination.

     

    Our service is accessible to our clients by offering:

    • Face to Face service at 2 main locations in Bassetlaw (Worksop & Retford)
    • Telephone Advice
    •  Webchat
    • Outreach locations

    Qualifications / Experience Needed

    It is desirable for volunteers to have a good all round education.  However, there are no specific academic requirements and full training and support will be given to all aspects in their role.

    More Details

    Interested? Email: training@bassetlawcab.org.uk

  • Locations

    • London

    Role Type

    • Administrative

    Greenwich Migrant Hub – Advocacy Volunteer

    About the Role

    Volunteers need to be available Tuesdays 9.30-14.30 

    Minimum commitment of 6 months (3 months for general helpers)

    You will need to be available for a full-day induction session on Monday 13th February 2017.

    Location: Woolwich Common Community Centre, Leslie Smith Square, Woolwich, London SE18 4DW. 

    Role Description: 

    This role requires practical experience of working in a front-line/grassroots capacity as well as confidence in advocacy/communication and administrative skills.

    Personal qualities we look for:
    – Empathy and understanding of the complex issues faced by migrants
    – Willingness to listen to the concerns of visitors to the centre
    – Patient, calm manner when dealing with vulnerable visitors
    – Casework or administration experience desirable

    Common Tasks Include:
    – Helping run the registration desk
    – Registration and assessment of visitors needs
    – Providing advocacy and support to visitors, including: telephone calls, letter writing, form filling, signposting
    – Supporting the work of professional advisors
    – Help to set up the session and clearing away
    – Various administration tasks to help the running of the session e.g. updating information packs

    About the Charity

    Greenwich Migrant Hub is a community hub which supports vulnerable migrants, particularly families with no recourse to public funds. We do this by working closely with specialist advice agencies to coordinate a weekly advice drop-in session at the Woolwich Common Community Centre. The centre is a vibrant local community space offering yoga and IT classes, after school clubs and a great outdoor space with an organic herb garden. The centre has a state of the art kitchen where we cook delicious food for our visitors every week provided by FareShare.

    More Details

    Interested? Email: info@greenwichmigranthub.co.uk

  • Locations

    • North East

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    IT & Administration – Citizens Advice Leeds

    About the Role

    Role: IT & Administration volunteer

    Location: Leeds City Centre

    Required Skills:

    We have a variety of volunteering roles in IT and administration.  If you have excellent IT skills and would like to use them for the benefit of an organisation like ours, we’d love to hear from you.

    About the Charity

    Citizens Advice Leeds is a local charity providing free, confidential and independent advice.  Our services can be accessed face-to-face, by telephone and online and in 2015/16 we helped over 22,000 people to resolve financial, housing, employment and other legal issues.

    We also campaign to bring about changes where we can see large numbers of people affected by systemic issues.  For example we’ve successfully campaigned for better regulation of payday loans, the introduction of low cost calls to government helplines and maintaining financial support for people who are terminally ill.

    We are a member of the national Citizens Advice network through which our quality standards are assured.  We value diversity, champion equality and challenge discrimination and harassment.

    Qualifications / Experience Needed

    No specific qualifications are required, administrative/IT skills are necessary.

    More Details

    Interested? Email: volunteer@leedscab.org.uk or Call: 0113 243 3339

  • Locations

    • North East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Advisers – Citizens Advice Leeds

    About the Role

    Role: Volunteer Adviser

    Location: Leeds City Centre

    Required Skills:

    A variety of roles are available working with our telephone and face-to-face advice services.  You will need excellent communication skills, the ability to use IT to a good standard and willingness to commit at least 1 day a week to volunteering.    Our next training course for advice volunteers will start in 2017 and if you are interested in these roles please email volunteer@leedscab.org.uk for more information.

    About the Charity

    Citizens Advice Leeds is a local charity providing free, confidential and independent advice.  Our services can be accessed face-to-face, by telephone and online and in 2015/16 we helped over 22,000 people to resolve financial, housing, employment and other legal issues.

    We also campaign to bring about changes where we can see large numbers of people affected by systemic issues.  For example we’ve successfully campaigned for better regulation of payday loans, the introduction of low cost calls to government helplines and maintaining financial support for people who are terminally ill.

    We are a member of the national Citizens Advice network through which our quality standards are assured.  We value diversity, champion equality and challenge discrimination and harassment.

    Qualifications / Experience Needed

    Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. You don’t need specific qualifications or experience to train for the role. You’d need:

    • an ability to understand complex information
    • be polite and good at listening
    • to be familiar with using keyboard skills and searching the internet
    • to be able to input data accurately
    • a good level of literacy and numeracy
    • to be open minded and not judge clients
    • to enjoy helping people.
    More Details

    Interested? Email: volunteer@leedscab.org.uk or Call: 0113 243 3339

  • Locations

    • Midlands

    Role Type

    • Administrative

    Legal Status

    • Legal Volunteering

    Receptionist – Bassetlaw Citizens Advice

    About the Role

    Role: Receptionist

    Location: 2 main locations in Bassetlaw (Worksop and Redford)

    Required skills:

    • Reception and administration work
    • Face to face service with clients

    About the Charity

    At Citizens Advice Bassetlaw we provide the advice people need for the problems they face.  We aim to improve the policies and practices that affect people’s lives.  Our advice is free, independent, confidential and impartial.  We value diversity, promote equality and challenge discrimination.

     

    Our service is accessible to our clients by offering:

    • Face to Face service at 2 main locations in Bassetlaw (Worksop & Retford)
    • Telephone Advice
    •  Webchat
    • Outreach locations

    Qualifications / Experience Needed

    It is desirable for volunteers to have a good all round education.  However, there are no specific academic requirements and full training and support will be given to all aspects in their role.

    More Details

    Interested? Email: training@bassetlawcab.org.uk

  • Locations

    • South East

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Administrators – Stevenage Citizen Advice

    About the Role

    Role: Administrator

    Location: Stevenage Town Centre

    Required Skills:

    As a Citizens Advice volunteer administrator you’ll help to make sure the local Citizens Advice runs as smoothly as possible. Some of the duties our administrators do are:

    • word processing
    • file management
    • arranging local events
    • using databases and spreadsheets
    • answering emails and phone calls
    • updating local information
    • we anticipate that most roles will require volunteers to dedicate at least half a day per week.

    About the Charity

    Stevenage Citizen Advice  aim to provide the advice people need for the problems they face, and improve the policies and practices that affect people’s lives. We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

    Qualifications / Experience Needed

    We provide full training and support and we pay reasonable travel expenses.

     

    More Details

    Interested? Email: recruitment@stevenagecab.co.uk or Call: 01438 344238

  • Role Type

    • Administrative

    Greenwich Migrant Hub – Grants Writing Volunteer

    About the Role

    Volunteers need to be available Tuesdays 9.30-14.30 

    Minimum commitment of 6 months (3 months for general helpers)

    You will need to be available for a full-day induction session on Monday 13th February 2017.

    Location: Woolwich Common Community Centre, Leslie Smith Square, Woolwich, London SE18 4DW. 

     

    Role Description: 

    This role involves writing applications for individual grants to charities and trusts on behalf of destitute visitors.

    Personal qualities we look for: 
    – Empathy and understanding of the complex issues faced by migrants
    – Patient, calm manner when dealing with vulnerable visitors
    – Casework or administration experience desirable
    – Excellent writing skills are essential.

     

    Common Tasks Include:
    – Meet with visitors to assess their needs and identify the most suitable trust to apply to.
    – Write individual grants applications to charitable trusts
    – Build upon our existing resources and be involved in the development of the grants writing project.

    Qualifications / Experience Needed

    Greenwich Migrant Hub is a community hub which supports vulnerable migrants, particularly families with no recourse to public funds. We do this by working closely with specialist advice agencies to coordinate a weekly advice drop-in session at the Woolwich Common Community Centre. The centre is a vibrant local community space offering yoga and IT classes, after school clubs and a great outdoor space with an organic herb garden. The centre has a state of the art kitchen where we cook delicious food for our visitors every week provided by FareShare.

    More Details

    Interested? Email: info@greenwichmigranthub.co.uk

  • Locations

    • South East

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Receptionists – Stevenage Citizen Advice

    About the Role

    Role: Receptionist

    Location: Stevenage Town Centre

    Required Skills:

    Our Receptionists are the public face of every local Citizens Advice, managing ‘front-of-house’ based on the information given by the advice session supervisor. Depending on the size and resources of the local Citizens Advice, the receptionist role may be carried out by more than one person. Our receptionists carry out the following duties:

    • greet our clients and other visitors
    • answer the phone
    • ensure clients know what is happening and how long they have to wait
    • explain the services on offer
    • give clients leaflets, lists and self-help materials
    • take records of the number of client visits and how long they wait to be seen
    • keep the reception area tidy
    • enter information into computer systems
    • we anticipate that most roles will require volunteers to dedicate at least half a day per week.

    About the Charity

    Stevenage Citizen Advice  aim to provide the advice people need for the problems they face, and improve the policies and practices that affect people’s lives. We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

    Qualifications / Experience Needed

    We provide full training and support and we pay reasonable travel expenses.

    You don’t need specific qualifications and experience but you’d need to:

    • be polite when talking to people
    • have basic computing skills
    • have an understanding of, and commitment to, confidentiality
    • be friendly and approachable.
    More Details

    Interested? Email: recruitment@stevenagecab.co.uk or Call: 01438 344238

  • Role Type

    • Administrative

    Greenwich Migrant Hub – General Helper

    About the Role

    Volunteers need to be available Tuesdays 9.30-14.30 

    Minimum commitment of 6 months (3 months for general helpers)

    You will need to be available for a full-day induction session on Monday 13th February 2017.

    Location: Woolwich Common Community Centre, Leslie Smith Square, Woolwich, London SE18 4DW. 

     

    Role Description: 

    This role is more suited to those volunteers who would like to help out in a more practical way. Additionally, it requires less commitment.

    Personal qualities we look for:
    – Empathy and understanding of the complex issues faced by migrants
    – Willingness to listen to the concerns of visitors to the centre
    – Patient, calm manner when dealing with vulnerable visitors
    Common Tasks Include:

    – Helping to set up the session and clearing away
    – Helping in the kitchen where appropriate
    – Welcoming visitors to the centre
    – Helping make tea and coffee
    – Welcoming visitors at the door
    – Helping the reception desk find visitors’ files
    – When appropriate, assisting the volunteer advocates
    – Sitting and talking to visitors
    – Signposting visitors to social activities
    – Various administration

    About the Charity

    Greenwich Migrant Hub is a community hub which supports vulnerable migrants, particularly families with no recourse to public funds. We do this by working closely with specialist advice agencies to coordinate a weekly advice drop-in session at the Woolwich Common Community Centre. The centre is a vibrant local community space offering yoga and IT classes, after school clubs and a great outdoor space with an organic herb garden. The centre has a state of the art kitchen where we cook delicious food for our visitors every week provided by FareShare.

    More Details

    Interested? Email: info@greenwichmigranthub.co.uk

  • Locations

    • London

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Housing Solicitor – Cardinal Hume Centre

    About the Role

    Role: Housing Solicitor

    Location: Westminster

    Required skills:

    • To provide casework supervision for one of our Housing Advisors who is currently completing a CILEx course
    • To independently audit our Tier Housing Advice files and to provide consultation for the team on any particularly complex cases
    • The role would involve a commitment of 1 day per month
    • Suited to someone who is keen to use their skills to mentor an individual and to raise the capacity of our organisation to handle complex housing cases for clients who are not eligible for legal aid 

    About the Charity

    The Cardinal Hume Centre in Westminster offers homeless young people, vulnerably housed families and others on a low income the services and support they need to transform their own lives.  All services (except residential) are free to people on a low income living in Westminster, and to anyone with no recourse to public funds.

    Qualifications / Experience Needed

    Previous experience as a mentor desirable.

    More Details

    Interested? Email: volunteering@cardinalhumecentre.org.uk or Call: 020 7222 1602

  • Locations

    • South East

    Role Type

    • Court Volunteer

    Legal Status

    • Legal Volunteering

    Court Volunteer – Personal Support Unit

    About the Role

    Would you like to volunteer for the only charity in the UK dedicated to supporting people through the civil and family court process? (Access to children, debt, divorce, employment, health and housing issues)

    Would you like the opportunity to challenge yourself whilst making a difference to the lives of others?

    There are currently new opportunities available for calm and practical people interested in volunteering at court.

    Volunteers are trained to give assistance to people who for various reasons don’t have lawyers but need practical and emotional support. You will be offered initial training and there are training opportunities offered to volunteers regularly.

    The minimum commitment is at least 2 days a month. 

    About the Charity

    The Personal Support Unit (PSU) is a charity supporting unrepresented people at the courts within the Chelmsford Civil & Family Justice Courts, and since the cuts to legal aid our services are needed more and more each month.

    Qualifications / Experience Needed

    NO LEGAL BACKGROUND REQUIRED

    You will need to be someone who can support a wide variety of people, has initiative, a common sense approach to help assist them solve their problem and the ability to empathise with people going through a difficult time. You would be required to assist in filling out forms, accompanying the client into their hearing and being a listening ear.

    You do not need any formal qualifications, but life experience and the ability to read and write English are essential. Once you have registered your interest in this opportunity, you will be asked to attend an informal interview at the Chelmsford County Court before you can begin training.

    More Details

    Interested? Email: Chelmsford@thepsu.org.uk or Call: 01245 245527

  • Locations

    • South East

    Role Type

    • Administrative

    Legal Status

    • Legal Volunteering

    Adviser – Stevenage Citizen Advice

    About the Role

    Role: Adviser

    Location: Stevenage Town Centre

    Required Skills:

    Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice. There are a variety of roles and tasks up to giving full advice. Advisers do some or all of this:

    • finding out the key points of a clients problem
    • finding out what a clients problem is and helping them understand self-help information so the client can act for themselves
    • helping a client with debts to work out a reasonable rate of repayment and supporting them to negotiate this with creditors
    • interviewing a homeless client to find out what their housing options are and helping the client decide their next steps
    • interviewing a client that has been sacked and finding out whether they have lost their job unfairly or not.
    • We anticipate that most roles will require volunteers to dedicate at least half a day per week.

    About the Charity

    Stevenage Citizen Advice  aim to provide the advice people need for the problems they face, and improve the policies and practices that affect people’s lives. We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

    Qualifications / Experience Needed

    We provide full training and support and we pay reasonable travel expenses.

    You don’t need specific qualifications or experience to train for the role. You’d need:

    • an ability to understand complex information
    • be polite and good at listening
    • to be familiar with using keyboard skills and searching the internet
    • to be able to input data accurately
    • a good level of literacy and numeracy
    • to be open minded and not judge clients
    • to enjoy helping people.
    More Details

    Interested? Email: recruitment@stevenagecab.co.uk or Call: 01438 344238

  • Locations

    • London

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Administration Volunteer – Cardinal Hume Centre

    About the Role

    Role: Administration

    Location: Westminster

    Required skills:

    • Strong administrative skills to support our solicitors and immigration advisors
    • Increase our capacity to  meet the demand for advice and protection in this area
    • Able to work in a legal environment
    • Tasks include photocopying, scanning and filing and preparing legal documents, making appointments for clients and staff, answering the phone and taking messages

    About the Charity

    The Cardinal Hume Centre in Westminster offers homeless young people, vulnerably housed families and others on a low income the services and support they need to transform their own lives.  All services (except residential) are free to people on a low income living in Westminster, and to anyone with no recourse to public funds.

    Qualifications / Experience Needed

    Strong administration skills.

    More Details

    Interested? Email: volunteering@cardinalhumecentre.org.uk or Call: 020 7222 1602

  • Locations

    • South East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Debt Adviser – Stevenage Citizen Advice

    About the Role

    Role: Debt Adviser

    Location: Stevenage Town Centre

    Required Skills:

    Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice. Volunteer debt advisers:

    • Debt advisers provide generalist debt advice and on-going support for clients working alongside a team of debt specialists.
    • Helping a client with debts to work out a reasonable rate of repayment and supporting them to negotiate this with creditors
    • We anticipate that most roles will require volunteers to dedicate at least half a day per week.

    About the Charity

    Stevenage Citizen Advice  aim to provide the advice people need for the problems they face, and improve the policies and practices that affect people’s lives. We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

    Qualifications / Experience Needed

    We provide full training and support and we pay reasonable travel expenses.

    You don’t need specific qualifications or experience to train for the role. You’d need:

    • an ability to understand complex information
    • be polite and good at listening
    • to be familiar with using keyboard skills and searching the internet
    • to be able to input data accurately
    • a good level of literacy and numeracy
    • to be open minded and not judge clients
    • to enjoy helping people.
    More Details

    Interested? Email: recruitment@stevenagecab.co.uk or Call: 01438 344238

    • Twitter Accounts

    • @

    Locations

    • London

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Legal Volunteer – Prisoner’s Advice Service

    About the Role

    Role: Legal Volunteer

    Location: Central London Office

    Required skills:

    • Sending general information to clients and other prisoners as directed by the legal caseworkers or managing solicitors
    • Writing to clients with information about specific cases
    • Responding to general letters from prisoners
    • Duties also include admin work such as photocopying, filing and typing

    About the Charity

    The Prisoners’ Advice Service is the only independent registered charity offering free legal advice and support to adult prisoners in England and Wales.  We do this through our telephone advice line, letters clinic and legal outreach sessions, as well as providing information within the sector.

    Qualifications / Experience Needed

    This role is well suited for current or recent law students seeking to gain more experience of legal work, or for experienced lawyers wanting to use their skills and experience to help prisoners.

    More Details

    Interested? Email: admin@prisonersadvice.org.uk or Call: 0207 253 3326

  • Locations

    • North East

    Role Type

    • Volunteer Collector

    Legal Status

    • Non Legal Volunteering

    Volunteer Collectors – Carlisle Foodbank

    About the Role

    Role: Volunteer Collector

    Location: The Volunteer Collectors will select their preferred locations and will then be included into the Foodbank duty rota working alongside other collectors on other days.  We currently need volunteer collectors in the locations listed below.

    We urgently need Volunteer Collectors to collect donated food items from specific locations around Carlisle.  These may be long life food items put inside donation boxes located in supermarkets or it may be surplus fresh food items that have gone unsold and donated to us by Carlisle based retail outlets as part of a growing food initiative that the Carlisle Foodbank is involved in.

    It is a flexible role where you can choose your preferred supermarket(s) for the public donation box collections and you can broadly choose a time convenient to yourself e.g. evenings, weekends etc.  Regarding the surplus food collections donated by retail outlets at the end of their trading day, you would have to collect at specific times which are the outlets’ closing times (either 4:00pm on a Sunday, 6:00pm or 8:00pm on a Wednesday or Thursday).

    The Volunteer Collectors will then deliver the items to the Carlisle Foodbank at St Nicholas Street, Carlisle, CA1 2EF.

    Retail outlet surplus food collections regular and specific time slots

    1. Sunday 5:00pm: Greggs The Lanes and Scotch Street outlets
    2. Sunday 4:00pm: M&S Kingstown
    3. Wednesday 6:00pm: Greggs The Lanes and Scotch Street outlets
    4. Wednesday 8:00pm: M&S Kingstown
    5. Thursday 6:00pm: Greggs Kingstown
    6. Thursday 8:00pm: M&S Kingstown
    7. Routledges Brook Street:  Every Saturday before they close
    8. M&S City Centre: We collect only when we are alerted when there is surplus food available.

     

    Public donation box collections (volunteers can broadly choose when to collect and in some cases we wait to be alerted by the staff that the box is full):

    1. Big Sainsbury’s (Caldewgate): We do at least three weekly collections. Volunteers can choose either a Monday, Thursday or a weekend slot. Please note that as we approach the festive period we may need even more collections to be made because the donation box fills up fast.
    2. Morrisons: A weekly collection
    3. Carlisle One World Shop: When alerted to collect
    4. Carlisle City Council: When alerted to collect
    5. Royal Bank of Scotland: When alerted to collect
    6. Lloyds Bank: When alerted to collect

    About the Charity

    The Carlisle Foodbank was established in 2012 in partnership with a number of agencies within Carlisle to provide three days’ emergency food aid for people in crisis who have been identified and referred by agencies working in the community.  The rising costs of food and fuel, combined with static income, high unemployment and changes to benefits has seen an increase in the number of people in the Carlisle district who are going without food.

    Qualifications / Experience Needed

    The Foodbank Manager will provide all training and relevant information prior to starting.

    Access to your own vehicle is essential and the ability to lift and load up your vehicle with the food items.  The role involves bending and picking items out of the collection boxes and loading into a shopping trolley and then offloading to your vehicle, transporting the items to the Foodbank and offloading into our shopping trolleys and pushing the trolleys inside the Foodbank.  We never require anyone to carry heavy items without the use of a trolley and if you deliver during Foodbank opening hours then you can be assisted by any available volunteer to offload.

    More Details

    Interested? Email: info@carlislefoodbank.org.uk

  • Locations

    • London

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Volunteer Specialist Lawyers – Harlow CAB Law Clinic

    About the Role

    Role: Legal Volunteer

    Location: Harlow

    Required skills:

    • We are looking for volunteer lawyers willing to give up a couple of hours once a month to advise clients on a wide range of issues.
    • Need to be a specialist in a particular area of law and we are especially in need of housing and immigration lawyers.

     

    About the Charity

    We are a law clinic operating within the Citizens Advice in Harlow offering free half hour appointments with a wide range of specialist solicitors.

    Qualifications / Experience Needed

    Specialisation in a particular field of law is required.

    More Details

    Interested? Email: lawclinic@harlowcab.cabnet.org.uk or Call: 0344 4770808

  • Locations

    • London

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Adviser – Redbridge Citizens Advice

    About the Role

    Role: Adviser

    Location: Redbridge, Essex

    Required Skills: 

    Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice. There are a variety of roles and tasks up to giving full advice. Advisers do some or all of this:

    • finding out the key points of a clients problem
    • finding out what a clients problem is and helping them understand self-help information so the client can act for themselves
    • helping a client with debts to work out a reasonable rate of repayment and supporting them to negotiate this with creditors
    • interviewing a homeless client to find out what their housing options are and helping the client decide their next steps
    • interviewing a client that has been sacked and finding out whether they have lost their job unfairly or not.

    About the Charity

    Redbridge Citizens Advice Bureau provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.
    Our goal is to help everyone find a way forward, whatever problem they face. People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.
    We’re an independent charity and part of the Citizens Advice network across England and Wales.

    Qualifications / Experience Needed

    You don’t need specific qualifications or experience to train for the role. You’d need:

    • an ability to understand complex information
    • be polite and good at listening
    • to be familiar with using keyboard skills and searching the internet
    • to be able to input data accurately
    • a good level of literacy and numeracy
    • to be open minded and not judge clients
    • to enjoy helping people.
    More Details

    Interested? Email: volcoordinator@redbridge.cabnet.org.uk or Call: 0208 5141878

  • Locations

    • London

    Role Type

    • Triage

    Legal Status

    • Legal Volunteering

    Gateway Assessor – Redbridge Citizens Advice

    About the Role

    Role: Gateway Assessor

    Location: Redbridge, Essex

    Required Skills: 

    Our Gateway Assessors provide an effective and efficient triage service to members of the public, both at the library and over the phone AND help influence government and other organisations by informing them of the effect of their actions on the lives of clients. They assess clients’ problem(s) using sensitive listening and questioning skills. Key to their role is identifying information including time limits, key dates and any requirement for urgent advice or action. They then summarise the essence of the problem and agree the appropriate level of service, taking into consideration the client’s ability to take the next step themselves, the complexity of the problem and the bureau’s resources and consequently refer clients appropriately (both internally and externally). Finally, they record information and any discrete advice given during gateway assessment interviews onto Citizens Advice database.

    About the Charity

    Redbridge Citizens Advice Bureau provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.
    Our goal is to help everyone find a way forward, whatever problem they face. People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.
    We’re an independent charity and part of the Citizens Advice network across England and Wales.

    Qualifications / Experience Needed

    You don’t need specific qualifications or experience to train for the role. You need to:

    • be good at listening
    • have a good telephone manner (if working on the telephone)
    • be confident or familiar with keyboard skills, including searching the internet
    • be confident inputting data
    • maintain case records
    • be open minded and not judge clients
    • enjoy helping people.
    More Details

    Interested? Email: volcoordinator@redbridge.cabnet.org.uk or Call: 0208 5141878

  • Locations

    • London

    Role Type

    • Treasurer

    Legal Status

    • Legal Volunteering

    Treasurer – International Senior Lawyers Project UK

    About the Role

    Role: Treasurer

    Location: The role can be performed remotely but occasional meetings at our office in Shoreditch would be welcomed

    Required skills:

    • Treasurer should have relevant leadership experience needed for financial options and decisions.
    • A finance or audit background is essential as the treasurer needs a thorough understanding of the financial reports and will need to be able to ask auditors and accountants the right questions.
    • Good communication skills are also essential.  The treasurer should be able to translate financial information and financial concepts for the board.
    • May need to explain and reframe reports at board meetings.
    • It is the treasurer’s role to interpret and translate the board’s questions, goals or concerns about the financial information or financial situation to the staff.

    About the Charity

    International Senior Lawyers Project-UK  fosters just and accountable development that is sustainable, supportive of human rights and strengthens the rule of law. We do this by mobilising our unique network of highly skilled and experienced pro bono lawyers to advise civil society and governments.

    Qualifications / Experience Needed

    Finance or audit background is essential.

    More Details

    Interested? Email: shazledine@islp.org

  • Locations

    • London

    Role Type

    • Trustee

    Legal Status

    • Legal Volunteering

    Trustee- South London Refugee Association

    About the Role

    Role: Trustee

    Location: South West London

    Required skills:

    • Trustee must stand on our organisation board bringing legal knowledge and experience
    • Must have an understanding of the refugee and migrant sector

     

    About the Charity

    South London Refugee Association is a well-established, frontline charity providing advice and support to refugees, asylum seekers and vulnerable migrants in South London. We work alongside adults, families and young people to help them build

    Qualifications / Experience Needed

    (Please see required skills above)

    More Details

    Interested? Email: celia@slr-a.org.uk or Call: 07715561600

  • Locations

    • London

    Role Type

    • Triage

    Legal Status

    • Non Legal Volunteering

    Initial Assessor – Community Links

    About the Role

    Role: Initial Assessor

    Location: Canning Town, London

    Duties and Responsibilities: 

    Community Links are looking for Initial Assessors to assist in the following tasks:

    1. Staff the reception area during weekdays
    2. Conduct an initial assessment of the actions needed to resolve a client’s issue
    3. Plan and schedule client appointments with specialist advisers
    4. In due course, provide advice in straightforward cases

    About the Charity

    Community Links are an innovative east London charity, running a wide range of community projects for over 14,000 people every year. Based in Newham, we have over 30 years of experience working with local people to support children, young people, adults and families.  Through our national work, we share lessons with government and community groups across the country to achieve social change.  Providing free advice on debt, welfare benefits and housing issues forms a key part of what Community Links offers to the communities it serves.  In practice, this means that we have face to face contact with a large number of clients each week.

    Qualifications / Experience Needed

    No specific qualifications or experience are required for this role.

    More Details

    Interested? Email: John.Mahoney@community-links.org or Call: 020 7473 2270

  • Locations

    • London

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Immigration Specialist – South London Refugee Association

    About the Role

    Role: Immigration Specialist

    Location: South West London

    Required skills:

    • Specialists are needed to mentor our caseworkers when they are dealing with complex issues and specific cases

    About the Charity

    South London Refugee Association is a well-established, frontline charity providing advice and support to refugees, asylum seekers and vulnerable migrants in South London. We work alongside adults, families and young people to help them build stable lives for themselves in the UK.

    Qualifications / Experience Needed

    Must have experience in immigration and asylum sectors.

    More Details

    Interested? Email: celia@slr-a.org.uk or Call: 07715561600

  • Locations

    • London

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Caseworker – Community Links

    About the Role

    Role: Caseworker

    Location: Canning Town, London

    Duties and Responsibilities: 

    • Managing correspondence
    • Office management
    • Coordinating with specialist advisers on the outcome of cases

    About the Charity

    Community Links are an innovative east London charity, running a wide range of community projects for over 14,000 people every year. Based in Newham, we have over 30 years of experience working with local people to support children, young people, adults and families.  Through our national work, we share lessons with government and community groups across the country to achieve social change.  Providing free advice on debt, welfare benefits and housing issues forms a key part of what Community Links offers to the communities it serves.  In practice, this means that we have face to face contact with a large number of clients each week.

    Qualifications / Experience Needed

    Specialist knowledge of relevant legal areas, office management skills

     

    More Details

    Interested? Email: John.Mahoney@community-links.org or Call: 020 7473 9733

  • Locations

    • London

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Archive Document Reviewer – Community Links

    About the Role

    Role: Archive Document Reviewer

    Location: Canning Town, London

    Duties and Responsbilities:

    1. Review documents and decide whether they should be kept on in archive or destroyed
    2. Ensure effective destruction of documents without breaches of confidentiality

    About the Charity

    Community Links are an innovative east London charity, running a wide range of community projects for over 14,000 people every year. Based in Newham, we have over 30 years of experience working with local people to support children, young people, adults and families.  Through our national work, we share lessons with government and community groups across the country to achieve social change.  Providing free advice on debt, welfare benefits and housing issues forms a key part of what Community Links offers to the communities it serves.  In practice, this means that we have face to face contact with a large number of clients each week.

    Qualifications / Experience Needed

    Attention to detail and consistency of work delivery are required. Training will be provided.

    More Details

    Interested? Email: John.Mahoney@community-links.org or Call: 020 7473 9733

  • Locations

    • London

    Role Type

    • Administrative

    Legal Status

    • Legal Volunteering

    Clinic Volunteers – South London Refugee Association

    About the Role

    Role: Clinic volunteer

    Location: South West London

    Required skills:

    • Advise clients on immigration and community care law
    • Must be able to give face to face advice and customer service

    About the Charity

    South London Refugee Association is a well-established, frontline charity providing advice and support to refugees, asylum seekers and vulnerable migrants in South London. We work alongside adults, families and young people to help them build stable lives for themselves in the UK.

    Qualifications / Experience Needed

    Knowledge of immigration and community care law desirable.

    More Details

    Interested? Email: celia@slr-a.org.uk or Call: 07715561600

  • Locations

    • Midlands

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Gateway Assessor – Citizens Advice East Staffordshire

    About the Role

    Role: Gateway Assessor

    Location: Burton on Trent, Staffordshire

    Duties and Responsibilities:

    1. To assess clients’ problem(s) using sensitive listening and questioning skills.
    2. Identify key information about the problem including time limits, key dates and any requirement for urgent advice or action (using Adviceguide, scripts and any other diagnostic tools, as necessary).
    3. Identify and summarize the essence of the problem.
    4. Establish what the client wants.
    5. Assess and agree the appropriate level of service, taking into consideration the client’s ability to take the next step themselves, the complexity of the problem and the bureau’s resources.
    6. Refer clients appropriately (both internally and externally) to suit clients’ needs following agreed protocols, including making arrangements and informing clients of what to expect.
    7. Signpost clients appropriately to suit their needs following agreed protocols.
    8. Record information given during gateway assessment interviews onto gateway screens.

     

    About the Charity

    East Staffordshire Citizens Advice provides free, confidential, impartial and independent advice to all people over 16 living, working, or caring for somebody, in the borough of East Staffordshire (pop.113,583). We are governed by a voluntary Board of Trustees and day to day running is undertaken by approximately 22 members of staff and 60 volunteers. The service works to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.We do this through the delivery of advice and through campaigning for change.

    Qualifications / Experience Needed

    No experience required, all training given.

    More Details

    Interested? Email: elaine.furniss@citizensadviceeaststaffordshire.org.uk or Call: 01283 527987

  • Locations

    • London

    Role Type

    • Mentor

    Legal Status

    • Legal Volunteering

    Mentor – South London Refugee Association

    About the Role

    Role: Mentor

    Location: South West London

    Required skills:

    • Mentor must assist our caseworker, working with young unaccompanied asylum seekers and refugees at OISC Level 2.
    • Mentors must be able to work in difficult situations and provide a point of empathy.

    About the Charity

    South London Refugee Association is a well-established, frontline charity providing advice and support to refugees, asylum seekers and vulnerable migrants in South London. We work alongside adults, families and young people to help them build stable lives for themselves in the UK. stable lives for themselves in the UK.

    Qualifications / Experience Needed

    No specific experience required, please see skills needed above.

    More Details

    Interested? Email: celia@slr-a.org.uk or Call: 07715561600

  • Locations

    • Midlands

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Administrator and Receptionist – Citizens Advice East Staffordshire

    About the Role

    Role: Administrator and Receptionist

    Location: Burton on Trent, Staffordshire

    Duties and Responsibilities:

    1. To assist in the smooth running of the reception area and provide clerical assistance to caseworkers.
    2. Making appointments using Excel spreadsheets.
    3. Greeting clients.
    4. Updating databases and information systems.
    5. Answering the telephone, taking messages where appropriate.
    6. Photocopying and scanning.
    7. Filing.
    8. Typing letters and memos for case workers.
    9. Ordering and organizing leaflets.

    About the Charity

    East Staffordshire Citizens Advice provides free, confidential, impartial and independent advice to all people over 16 living, working, or caring for somebody, in the borough of East Staffordshire (pop.113,583). We are governed by a voluntary Board of Trustees and day to day running is undertaken by approximately 22 members of staff and 60 volunteers. The service works to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.We do this through the delivery of advice and through campaigning for change.

    Qualifications / Experience Needed

    No experience required, all training given.

    More Details

    Interested? Email: elaine.furniss@citizensadviceeaststaffordshire.org.uk or Call: 01283 527987

  • Locations

    • Midlands

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Digital Skills Assistant – Citizens Advice East Staffordshire

    About the Role

    Role: Digital Skills Assistant

    Location: Burton on Trent, Staffordshire

    Duties and Responsibilities:

    1. To provide assistance and support for the Learn My Way project.
    2. Helping learners get online and learn the basics of IT.
    3. To ensure that the environment is welcoming and accessible for clients to visit and that all they need is available.
    4. To assist Citizens Advice East Staffordshire in holding events such as open days and road shows.
    5. To provide information about the local Citizens Advice and other advice services to clients from a diverse range of backgrounds and cultures.
    6. To enable clients to develop the skills and confidence they need to use digital technology effectively.
    7. To promote using PCs and the role of information in resolving problems.
    8. To provide ‘assisted digital support’ with using services.

    About the Charity

    East Staffordshire Citizens Advice provides free, confidential, impartial and independent advice to all people over 16 living, working, or caring for somebody, in the borough of East Staffordshire (pop.113,583). We are governed by a voluntary Board of Trustees and day to day running is undertaken by approximately 22 members of staff and 60 volunteers. The service works to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.We do this through the delivery of advice and through campaigning for change.

    Qualifications / Experience Needed

    No experience required, all training given.

    More Details

    Interested? Email: elaine.furniss@citizensadviceeaststaffordshire.org.uk or Call: 01283 527987

  • Locations

    • South East

    Role Type

    • Administrative

    Legal Status

    • Legal Volunteering

    Gateway Assessor – Citizens Advice Arun & Chichester

    About the Role

    Role: Gateway Assessor

    Location: Chichester, Littlehampton or Bognor Regis Centres

    Duties and Responsibilities: 

    1. Assess client’s problem and identify key information about the problem.
    2. Establish what the client wants and what service we can provide taking into consideration the client’s ability to take next steps themselves.
    3. Provide information and signpost according to client needs and let the client know what to expect next.

    About the Charity

    Citizens Advice Arun & Chichester is an independent registered charity and our twin aims are to provide advice to people for the problems they face and improve the policies and practices that affect people’s lives.

    We are independent and impartial without influence from outside bodies and confidential. Our service is open to everyone and completely free.

    Qualifications / Experience Needed

    Friendliness and approachability and be sensitive to the needs of others.

    Understand the issues affecting society and their implications for clients.

    Good communication skills both written and oral and ability to use IT.

    Identify research and campaign issues (when policies or practices become unfair).

    Training will be provided.

    More Details

    Interested? Email: k.harding@arunchichestercab.org.uk or Call: 01243 866233

  • Locations

    • South East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Adviser – Citizens Advice Arun & Chichester

    About the Role

    Role: Adviser

    Location: Chichester, Littlehampton or Bognor Regis Centres

    Duties and Responsibilities: 

    1. Interview clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities.
    2. Find, interpret and communicate the relevant information and explore options and implications in order that the client can come to a decision.
    3. Act, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals to other agencies.

    About the Charity

    Citizens Advice Arun & Chichester is an independent registered charity and our twin aims are to provide advice to people for the problems they face and improve the policies and practices that affect people’s lives.

    We are independent and impartial without influence from outside bodies and confidential. Our service is open to everyone and completely free.

    Qualifications / Experience Needed

    Friendliness and approachability and be sensitive to the needs of others.

    Good communication skills both written and oral and ability to use IT (basis keyboard entry and data entry.

    Understanding of the issues affecting society and their implications for clients.

    Identify research and campaign issues (when policies or practices become unfair).

    Be motivated to self study in addition to in-house training.

    Job training will be provided.

    More Details

    Interested? Email: k.harding@arunchichestercab.org.uk or Call: 01243 866233

  • Locations

    • South East

    Role Type

    • Research

    Legal Status

    • Non Legal Volunteering

    Research and Campaign Worker – Citizens Advice Arun & Chichester

    About the Role

    Role: Research and Campaign Worker

    Location: Chichester, Littlehampton or Bognor Regis Centres

    Duties and Responsibilities: 

    1. Provide support and guidance to colleagues on Research & Campaigns work and help to identify suitable cases.
    2. Use evidence from client issues to make proposals for new Research & Campaigns initiatives.
    3. Analyse evidence from range of sources including surveys and produce reports/briefings to present to colleagues, managers and trustees.
    4. Engage with external partners and agencies on research and campaign issues.
    5. Take part in national or regional Citizens Advice research and campaign action and plan local action for change, identifying objectives, target group, methods, timescale.
    6. Evaluate the effectiveness of projects.

    About the Charity

    Citizens Advice Arun & Chichester is an independent registered charity and our twin aims are to provide advice to people for the problems they face and improve the policies and practices that affect people’s lives.

    We are independent and impartial without influence from outside bodies and confidential. Our service is open to everyone and completely free.

    Qualifications / Experience Needed

    Understanding of the importance of research and campaign work and a commitment to using action to tackle problems at source.

    A good understanding of equality, diversity and discrimination and its application to research and campaign work.

    Interpersonal skills and the ability to motivate colleagues and work sensitively with clients.

    Research, analyse and interpret complex information, communication and presentation skills to include engaging with the media and using social media.

    More Details

    Interested? Email: k.harding@arunchichestercab.org.uk or Call: 01243 866233

  • Locations

    • South East

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Receptionist – Citizens Advice Arun & Chichester

    About the Role

    Role: Receptionist

    Location: Chichester, Littlehampton or Bognor Regis Centres

    Duties and Responsibilities: 

    1. Greet clients and other visitors.
    2. Explain services available and ensure client  knows what is happening and how long they may have to wait.
    3. Maintain reception area, monitor client numbers and waiting times.

    About the Charity

    Citizens Advice Arun & Chichester is an independent registered charity and our twin aims are to provide advice to people for the problems they face and improve the policies and practices that affect people’s lives.

    We are independent and impartial without influence from outside bodies and confidential. Our service is open to everyone and completely free.

    Qualifications / Experience Needed

    Friendly and approachable manner.

    Good computer skills.

    Understanding and commitment to confidentiality.

    More Details

    Interested? Email: k.harding@arunchichestercab.org.uk or Call: 01243 866233

  • Locations

    • South East

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Administrator – Citizens Advice Arun & Chichester

    About the Role

    Role: Administrator

    Location: Chichester, Littlehampton or Bognor Regis Centres

    Duties and Responsibilities: 

    1. File management, using database and spreadsheets/word processing.
    2. Answering emails and phone calls.
    3. Updating local information.

    About the Charity

    Citizens Advice Arun & Chichester is an independent registered charity and our twin aims are to provide advice to people for the problems they face and improve the policies and practices that affect people’s lives.

    We are independent and impartial without influence from outside bodies and confidential. Our service is open to everyone and completely free.

    Qualifications / Experience Needed

    Good interpersonal skills. Flexible approach and willingness to work as part of a team.

    Ability to work on own initiative, prioritise own work, meet deadlines.

    Written communication skills to level required for drafting correspondence, transcribing minutes.

    Skills in word processing/Excel.

    More Details

    Interested? Email: k.harding@arunchichestercab.org.uk or Call: 01243 866233

  • Locations

    • South East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Helpline legal Assistant – Child Law Advice Service

    About the Role

    Role: Helpline Legal Assistant

    Location: Colchester, Essex

    Duties and Responsibilities: 

    • Provide legal advice over the telephone on family, child and education law to our service users
    • Carry out legal research to produce resources for our website.

    About the Charity

    The Child Law Advice Service is part of Coram Children’s Legal Centre (CCLC) a national charity committed to promoting children’s rights in the UK and worldwide. The Child Law Advice Service provide free legal resources with advice and information on all aspects family, child and education law affecting children and families and operate a limited intensive support telephone line for complex matters and clarifying questions.

    Qualifications / Experience Needed

    Law degree required (LLB, LLM, GDL, LPC, BPTC); either in progress or completed.

    Other relevant training will be provided.

    More Details

    Interested? Email: CLAS@coramclc.org.uk or Call: 01206714650

  • Locations

    • London

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Information Assistant – Redbridge Citizens Advice

    About the Role

    Role: Information Assistant

    Location: Redbridge, Essex

    Required Skills: 

    Not all clients need advice – some just need help to find the right information. Our Information assistants provide exactly that, and also support clients to use the different facilities available. These include kiosks, online PCs, benefits calculators and direct-dial phones.  Our information assistants carry out the following:

    • actively promote the use of kiosks/ PCs
    • support our clients to use kiosks/ PCs
    • help find the correct leaflet, self-help resource or service provider
    • decide if a client may need to see an adviser
    • keep a record of the number of client’s visiting and the types of advice they need.

    About the Charity

    Redbridge Citizens Advice Bureau provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.
    Our goal is to help everyone find a way forward, whatever problem they face. People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.
    We’re an independent charity and part of the Citizens Advice network across England and Wales.

    Qualifications / Experience Needed

    Specific qualifications and experience aren’t required to take on the role. You need to:

    • be polite when talking to people
    • have basic computing and good literacy skills
    • be friendly and approachable.
    More Details

    Interested? Email: volcoordinator@redbridge.cabnet.org.uk or Call: 0208 5141878

  • Locations

    • North East

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Volunteer – The Personal Support Unit

    About the Role

    Role: Volunteer

    Location: Newcastle

    Required skills:

    • Role will require support work with clients
    • Some people require practical help and others need talking through their case
    • Need to be able to give moral and emotional support to clients, such as accompanying them to hearings
    • Provide empathy and listening skills
    • We cannot offer legal advice, but can put clients in touch with other qualified agencies

    About the Charity

    The PSU is an independent charity. We support people going through the court process without legal representation

    Our aim is to help the client to manage your case for themselves.

    We have more than 500 trained and experienced volunteers, including post-graduate students training to be Barristers or Solicitors.

    Our service is free, independent and confidential and the service is offered equally to everyone who asks.

     

    Qualifications / Experience Needed

    Volunteers do not need any legal experience as they receive full training.

    More Details

    Interested? Email: newcastle@thepsu.org.uk

  • Locations

    • London

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Office Admin – Redbridge Citizens Advice

    About the Role

    Role: Administrator

    Location: Redbridge, Essex

    As a Citizens Advice volunteer administrator you’ll help to make sure the local Citizens Advice runs as smoothly as possible. Some of the duties our administrators do are:

    • word processing
    • file management
    • arranging local events
    • using databases and spreadsheets
    • answering emails and phone calls
    • updating local information.

    About the Charity

    Redbridge Citizens Advice Bureau provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.
    Our goal is to help everyone find a way forward, whatever problem they face. People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.
    We’re an independent charity and part of the Citizens Advice network across England and Wales.

    Qualifications / Experience Needed

    No specific qualifications or experience are required, see above for required skills.

    More Details

    Interested? Email: volcoordinator@redbridge.cabnet.org.uk or Call: 0208 5141878

  • Locations

    • London

    Role Type

    • Cafe Volunteer

    Legal Status

    • Non Legal Volunteering

    Cafe Volunteer – Notre Dame Refugee Centre

    About the Role

    Role: Cafe Volunteer

    Location: Westminster, London

    Duties and Responsibilities:

    1. Welcoming visitors
    2. Preparing and serving food
    3. Organising the used clothing store
    4. Helping visitors with phone calls and form filling.

    About the Charity

    Notre Dame Refugee Centre is a busy Centre in the heart of London (Leicester Square) which receives refugees and asylum seekers from all over the world, including particularly from French speaking countries. We aim to empower refugees and asylum seekers to live lives that are happy, healthy and productive.

    Qualifications / Experience Needed

    None required. Training will be provided.

    More Details

    Interested? Call: +44 20 7440 2668

  • Locations

    • London

    Role Type

    • Social Media/Publicity

    Legal Status

    • Non Legal Volunteering

    Publicity/Social Media – Redbridge Citizens Advice

    About the Role

    Role: Publicity/Social Media volunteer

    Location: Redbridge, Essex

    Required Skills:

    Each local Citizens Advice needs to raise their profile in their local community to get funding, recruit more volunteers, promote local and national Citizens Advice campaigns and help people know how they can use local Citizens Advice services. As a PR/marketing volunteer you’d help to:

    • produce promotional materials such as leaflets that can be used locally
    • edit press releases shared by the national Citizens Advice press office so that they can be used locally
    • build relationships with your local media contacts and share local stories
    • find out if stories about your local Citizens Advice’s work has appeared in local papers and on TV and radio
    • identify case studies of our clients or volunteers who would be willing to talk to the media
    • write content for your local Citizens Advice website or newsletter if it has one
    • be trained to be a local media spokesperson
    • arrange events, displays and talks to promote the local Citizens Advice
    • identify opportunities for your local Citizens Advice to get involved in our annual Advice Week or other national events such as Volunteers Week
    • work to raise Redbridge Citizens Advice’s profile on social media.

    About the Charity

    Redbridge Citizens Advice Bureau provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.
    Our goal is to help everyone find a way forward, whatever problem they face. People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.
    We’re an independent charity and part of the Citizens Advice network across England and Wales.

    More Details

    Interested? Email: volcoordinator@redbridge.cabnet.org.uk or Call: 0208 5141878

  • Locations

    • South East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Adviser – Citizens Advice Buckingham, Winslow & District

    About the Role

    Role: Adviser

    Location: Buckingham

    Duties and Responsibilities: 

    • finding out the key points of a client’s problem
    • finding out what a client’s problem is and helping them understand self-help information so the client can act for themselves
    • helping a client with debts to work out a reasonable rate of repayment and supporting them to negotiate this with creditors
    • interviewing a homeless client to find out what their housing options are and helping the client decide their next steps
    • interviewing a client that has been sacked and finding out whether they have lost their job unfairly or not.

    About the Charity

    he Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

    The service aims:

    To provide the advice people need for the problems they face.

    To improve the policies and practices that affect people’s lives.

    Buckingham Winslow and District Citizens Advice Bureau is an independent problem solving charity that provides legal, money and other advice on any subject to anyone who contacts the bureau requiring help with their problems.

    We provide advice on any issue that is having a detrimental effect on the quality of people’s daily lives including debt, benefits, housing, employment, family and personal problems, consumer issues, legal proceedings, taxes and duties, utilities health education, community care, immigration and nationality.  

    Qualifications / Experience Needed

    Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database.

    Please note: If you’re a law student and you train as a Citizens Advice adviser, you can get up to six months off your solicitor training contract!

    More Details

    Interested? Email: admin@buckinghamcab.org.uk or Call: 01280 816787

  • Locations

    • London

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Receptionist – Redbridge Citizens Advice

    About the Role

    Role: Receptionist

    Location: Redbridge, Essex

    Required Skills: 

    Our Receptionists are the public face of every local Citizens Advice, managing ‘front-of-house’ based on the information given by the advice session supervisor. Depending on the size and resources of the local Citizens Advice, the receptionist role may be carried out by more than one person. Our receptionists carry out the following duties:

    • greet our clients and other visitors
    • answer the phone
    • ensure clients know what is happening and how long they have to wait
    • explain the services on offer
    • give clients leaflets, lists and self-help materials
    • take records of the number of client visits and how long they wait to be seen
    • keep the reception area tidy
    • enter information into computer systems.

    About the Charity

    Redbridge Citizens Advice Bureau provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.
    Our goal is to help everyone find a way forward, whatever problem they face. People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.
    We’re an independent charity and part of the Citizens Advice network across England and Wales.

    Qualifications / Experience Needed

    You don’t need specific qualifications and experience but you’d need to:

    • be polite when talking to people
    • have basic computing skills
    • have an understanding of, and commitment to, confidentiality
    • be friendly and approachable.
    More Details

    Interested? Email: volcoordinator@redbridge.cabnet.org.uk or Call: 0208 5141878

  • Locations

    • London

    Role Type

    • Campaigner

    Legal Status

    • Non Legal Volunteering

    Social policy/Campaigner – Redbridge Citizens Advice

    About the Role

    Role: Social policy/Campaigner

    Location: Redbridge, Essex

    Required Skills: 

    By using evidence that Citizens Advice gets from our clients, you could help bring about changes in local and national policies and services which can benefit everyone – even those who have never used a local Citizens Advice before. As a campaigner you’ll:

    • fill out and gather evidence forms which explain the detail of what our clients come to us about
    • find out and raise relevant issues in the local Citizens Advice
    • train other staff and volunteers in finding out about issues and completing evidence forms
    • carry out research and write reports
    • get involved in media campaigning
    • work with other local Citizens Advice centres and organisations.

    About the Charity

    Redbridge Citizens Advice Bureau provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.
    Our goal is to help everyone find a way forward, whatever problem they face. People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.
    We’re an independent charity and part of the Citizens Advice network across England and Wales.

    More Details

    Interested? Email: volcoordinator@redbridge.cabnet.org.uk or Call: 0208 5141878

  • Locations

    • London

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Volunteer – Tamil Welfare Association Newham

    About the Role

    Role: Volunteer

    Location: Newham, London

    Required skills:

    • Administration volunteers are needed to help draft our annual report, funding application, reviewing business plan, updating website and attending to client files.
    • All tasks will be guided by existing staff

    About the Charity

    Tamil welfare association (Newham) UK is charity offering services to Tamil speaking community in uk over 30 years. we are providing legal advice and representation on specialist level . Immigration, employment,   welfare benefits, housing, health care, consumer act6, family law are the area of low we mainly cover.

    Qualifications / Experience Needed

    Qualification or experience could be an advantage but not necessary.

    More Details

    Interested? Email: twan@twan.org.uk or Call: 0208 478 0577

  • Locations

    • London

    Role Type

    • Trustee

    Legal Status

    • Non Legal Volunteering

    Trustee – Redbridge Citizens Advice

    About the Role

    Role: Trustee

    Location: Redbridge, Essex

    Required Skills: 

    As a trustee you would:

    • shape strategy and give direction to Redbridge Citizens Advice
    • act as employer for paid staff
    • manage the local Citizen Advice finances
    • ensure the local Citizens Advice complies with the law
    • be responsible for upkeep of the local Citizens Advice’s premises, insurance and equipment.

    Some trustee roles, for example Chair, Treasurer or Company Secretary require specific skills and experience.  Trustees are voluntary and unpaid, but out of pocket expenses can be claimed.  The role is rewarding and interesting, whether you want to give something back to your local community, use your skills,  or gain knowledge and experience of the voluntary sector to develop your career.

    About the Charity

    Redbridge Citizens Advice Bureau provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.
    Our goal is to help everyone find a way forward, whatever problem they face. People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.
    We’re an independent charity and part of the Citizens Advice network across England and Wales.

    Qualifications / Experience Needed

    Prior experience in managing/leading organisations and knowledge of the not-for-profit sector are preferred.

    More Details

    Interested? Email: volcoordinator@redbridge.cabnet.org.uk or Call: 0208 5141878

  • Role Type

    • Trustee

    Legal Status

    • Non Legal Volunteering

    Trustees – OCAY

    About the Role

    Role: Trustee

    Location: York

    Required Skills:

    Trustees assist charities in making strategic decisions regarding the aims and objectives of the charity, together with publicising the organisation.  Relevant training, information and resources are provided to enable trustees to make informed decisions.

    Here at OCAY we are looking for new trustees to help support our continuing development. We have a strong team of trustees, many of them long-serving. We now have vacancies for new trustees and are keen to bring on board people with relevant skills, experience and commitment. All trustees are expected to attend Management Committee meetings as often as possible, though attendance at all is not compulsory.  The Management Committee meetings usually take place on a monthly basis.

    About the Charity

    OCAY is a small local charity in York whose aims are for older people to take control of their own lives, be more independent, have reduced levels of poverty, be socially included and have their voices heard. We assist people to find out what choices are available to them. Advocacy works by providing support to help people express their own views and wishes effectively; representing their views; providing them with independent information for making informed choices; and enabling them to achieve their goals.

    Qualifications / Experience Needed

    Relevant skills, experience and commitment required.

    More Details

    Interested? Email: info@ocay.org.uk or Call: 01904676200

  • Locations

    • North East

    Role Type

    • Advocate

    Legal Status

    • Non Legal Volunteering

    Advocates – OCAY

    About the Role

    Role: Advocate

    Location: Work can be performed remotely

    Required Skills:

    An advocate will typically take the issue concerning the client, such as an energy supplier issue, discuss the outcome required and then give the client options as to an appropriate way forward.  An advocate never gives advice, rather they enable the client to access the information required to work towards an outcome.  Within this process the advocate may be required to write letters, make telephone calls on the clients’ behalf, attend meetings with the client and put the clients’ point of view forward.

    An advocate gives the client a helping hand to put their life back on track and make a real difference at a practical level.  We do not require a fixed amount of time from our volunteer advocates, time commitment is determined by you.

    About the Charity

    OCAY is a small local charity in York whose aims are for older people to take control of their own lives, be more independent, have reduced levels of poverty, be socially included and have their voices heard. We assist people to find out what choices are available to them. Advocacy works by providing support to help people express their own views and wishes effectively; representing their views; providing them with independent information for making informed choices; and enabling them to achieve their goals.

    Qualifications / Experience Needed

    Our volunteer advocates would need to provide 2 references and have a DBS check.

    More Details

    Interested? Email: info@ocay.org.uk or Call: 01904676200

  • Locations

    • London

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Volunteer Employment Lawyer – Your Employment Settlement Service

    About the Role

    Role: Volunteer Employment Lawyer

    Location: Somerset House, London

    Required skills:

    • Must have a legal qualification and can offer some pro bono advice to callers in employment law during school holidays.
    • The role is suitable for newly qualified solicitors or paralegals, as there will be some support from lawyers but it will be limited.

    About the Charity

    YESS is a small charity of experienced employment lawyers who offer affordable advice to employers and employees who want to resolve problems at work without litigating.

    Qualifications / Experience Needed

    Legal qualification required.

    More Details

    Interested? Email: asmith@yesslaw.org.uk

  • Locations

    • Midlands

    Role Type

    • Administrative

    Legal Status

    • Legal Volunteering

    General Volunteer – Nottingham Law Centre

    About the Role

    Role: General Volunteer

    Location: Nottingham

    Required skills:

    • We are looking for volunteers who can add value and enthusiasm to our work
    • Looking for enthusiastic volunteers to help in the day-to-day running of the office
    • Volunteers will be involved in reception and admin work

    About the Charity

    Nottingham Law Centre employs solicitors and experienced advisers who offer free, confidential and independent advice and legal representation on Debt, Housing and Welfare Benefits. We also offer advice and representation to anyone attending Court for a possession hearing.

    Qualifications / Experience Needed

    Administration or reception experience is desirable but not compulsory.

    More Details

    Interested? Email: enquiries@nottinghamlawcentre.org.uk or Call: 0115 978 7813

  • Locations

    • London

    Role Type

    • Administrative

    Legal Status

    • Legal Volunteering

    Pro-bono Legal Advisors – Toynbee Hall Free Legal Advice

    About the Role

    Role: Pro-Bono Legal Advisors

    Location: Toynbee Hall, London

    Required skills:

    • Looking for law post-graduates (LPC/BPTC), trainee solicitors and qualified lawyers
    • Must be able to give face to face legal advice to clients at one or more of the Free Legal Advice Centre sessions
    • Arrival time is flexible and we do no need a weekly commitment

    About the Charity

    Toynbee Hall’s Free Legal Advice Centre was founded in 1898 known originally as the ‘Poor Man’s Lawyer’.  Running continuously ever since, it is the oldest pro bono law centre in the country. We provide pro bono legal advice on Monday 5-9pm, Wednesday 5-9pm, Thursday 5-9pm and Saturdays 10.30am-1.30pm (first and third of the month) covering employment law, immigration law, civil litigation, family law, minor crime, civil liberties, housing law, consumer law and debt advice.

    Qualifications / Experience Needed

    Volunteers must be either law postgraduates (LPC/BPTC) or qualified lawyers.

    More Details

    Interested? Email: emma.pheby@toynbeehall.org.uk or Call: 07415 459 446

  • Locations

    • London

    Role Type

    • Administrative

    Legal Status

    • Legal Volunteering

    Pro-Bono Legal Administrators – Toynbee Hall Legal Advice Centre

    About the Role

    Role: Legal Administrator

    Location: Toynbee Hall, London

    Required skills:

    • Must be available for the role during both the daytime and some evenings
    • Help in the administration of the centre and work alongside advisors
    • Best suited to law students

    About the Charity

    Toynbee Hall’s Free Legal Advice Centre was founded in 1898 known originally as the ‘Poor Man’s Lawyer’.  Running continuously ever since, it is the oldest pro bono law centre in the country. We provide pro bono legal advice on Monday 5-9pm, Wednesday 5-9pm, Thursday 5-9pm and Saturdays 10.30am-1.30pm (first and third of the month) covering employment law, immigration law, civil litigation, family law, minor crime, civil liberties, housing law, consumer law and debt advice.

    Qualifications / Experience Needed

    Legal knowledge or qualification required.

    More Details

    Interested? Email: emma.pheby@toynbeehall.org.uk or Call: 07415 459 446

  • Locations

    • South East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Gateway Assessor – Citizens Advice Eastbourne

    About the Role

    Role: Gateway Assessor

    Location: Eastbourne

    Required skills:

    • Assess clients’ problem(s), primarily over the telephone, but with some face to face interviews and email contact.  
    • Identify key information about the problem including time limits, dates and urgency
    • Agree the appropriate level of service, taking into account the client’s abilities, the complexity of the problem and office resources.
    • Refer or signpost clients appropriately (both internally and externally) to suit clients’ needs following agreed protocols.
    • Complete clear and accurate case records onto IT system.
    • The Bureau requires a commitment of at least 2 sessions per week (Monday to Friday), plus some homework during training.  Morning sessions run from 10am-1pm and afternoon sessions from 1pm-4pm. You can choose to do 1 x full day or 2 separate sessions.

    About the Charity

    Citizens Advice Eastbourne provides free, impartial advice and information to individuals living in and around Eastbourne.  We provide advice and information on nearly any problem a client may have. We also campaign on the big issues affecting people’s lives. We are a local charity reliant on our team of over 60 trained volunteers.

    Qualifications / Experience Needed

    Depending on experience volunteers will be given a CITA approved training programme.

    More Details

    Interested? Email: bureau@eastbournecab.cabnet.org.uk or Call: 01323 413480

  • Locations

    • South East

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Receptionist – Gosport Citizens Advice

    About the Role

    Role: Receptionist

    Location: Gosport

    Required Skills:

    Our Receptionists are the public face of every local Citizens Advice, managing ‘front-of-house’ based on the information given by the advice session supervisor. Depending on the size and resources of the local Citizens Advice, the receptionist role may be carried out by more than one person. Our receptionists carry out the following duties:

    • greet our clients and other visitors
    • answer the phone
    • ensure clients know what is happening and how long they have to wait
    • explain the services on offer
    • give clients leaflets, lists and self-help materials
    • take records of the number of client visits and how long they wait to be seen
    • keep the reception area tidy
    • enter information into computer systems.

    About the Charity

    • All advice provided is completely free and confidential and covers most subjects, from debt, benefits, housing and employment, to law, immigration and discrimination.  We are independent and give advice in an unbiased way.
    • We are a charity, dependent on a workforce of paid staff and trained volunteers.
    • We speak up for consumers to change Government and business policies and practices – from our clients’ experiences we can see where services and policies are failing.

    Qualifications / Experience Needed

    You don’t need specific qualifications and experience but you’d need to:

    • be polite when talking to people
    • have basic computing skills
    • have an understanding of, and commitment to, confidentiality
    • be friendly and approachable.
    More Details

    Interested? Email: trainer@gosport.cabnet.org.uk or Call: 02392 604605

  • Locations

    • South East

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Advisers – Gosport Citizens Advice

    About the Role

    Role: Adviser

    Location: Gosport

    Required Skills:

    Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice. There are a variety of roles and tasks up to giving full advice. Advisers do some or all of this:

    • finding out the key points of a clients problem
    • finding out what a clients problem is and helping them understand self-help information so the client can act for themselves
    • helping a client with debts to work out a reasonable rate of repayment and supporting them to negotiate this with creditors
    • interviewing a homeless client to find out what their housing options are and helping the client decide their next steps
    • interviewing a client that has been sacked and finding out whether they have lost their job unfairly or not.

    About the Charity

    • All advice provided is completely free and confidential and covers most subjects, from debt, benefits, housing and employment, to law, immigration and discrimination.  We are independent and give advice in an unbiased way.
    • We are a charity, dependent on a workforce of paid staff and trained volunteers.
    • We speak up for consumers to change Government and business policies and practices – from our clients’ experiences we can see where services and policies are failing.

    Qualifications / Experience Needed

    You don’t need specific qualifications or experience to train for the role. You’d need:

    • an ability to understand complex information
    • be polite and good at listening
    • to be familiar with using keyboard skills and searching the internet
    • to be able to input data accurately
    • a good level of literacy and numeracy
    • to be open minded and not judge clients
    • to enjoy helping people.
    More Details

    Interested? Email: trainer@gosport.cabnet.org.uk or Call: 02392 604605

  • Locations

    • South East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    General Advisor – Citizens Advice Eastbourne

    About the Role

    Role: General Advisor

    Location: Eastbourne

    Required skills:

    • Interviewing clients, primarily on the telephone, but with some face-to-face.
    • Researching, interpreting and communicating the relevant information to the client, enabling them to explore options and implications.
    • Where necessary, negotiating, drafting or writing letters on behalf of the client, or making appropriate referrals.
    • Complete clear and accurate case records using our IT system.
    • The Bureau requires a commitment of at least 2 sessions per week (Monday to Friday), plus some homework during training.  Morning sessions run from 10am-1pm and afternoon sessions from 1pm-4pm. You can choose to do 1 x full day or 2 separate sessions.

    About the Charity

    Citizens Advice Eastbourne provides free, impartial advice and information to individuals living in and around Eastbourne.  We provide advice and information on nearly any problem a client may have. We also campaign on the big issues affecting people’s lives. We are a local charity reliant on our team of over 60 trained volunteers.

    Qualifications / Experience Needed

    Depending on experience volunteers will be given a CITA approved training programme.

    More Details

    Interested? Email: bureau@eastbournecab.cabnet.org.uk or Call: 01323 413480

  • Locations

    • Midlands

    Role Type

    • Advocate

    Legal Status

    • Legal Volunteering

    Volunteer Lawyers – Citizens Advice Stroud & Cotswolds

    About the Role

    Role: Volunteer Lawyer

    Location: Stroud, Dursley, Cirencester

    Duties and Responsibilities: 

    1. Represent CAB clients at employment tribunals

    About the Charity

    We are a local charity which operates under the names of Citizens Advice Stroud District and Citizens Advice Cotswold District.

    We provide free, independent, impartial and confidential advice across the Stroud and Cotswold districts of Gloucestershire and we work to empower and enable people to use that advice to solve their problems, whatever they may be.

    We influence the development of social policies and services, both locally and nationally.

    Qualifications / Experience Needed

    Must be a qualified solicitor and/or barrister with rights of audience at employment tribunals.

    More Details

    Interested? Email: denise.stride@stroudcab.org.uk or Call: 01453 758252

  • Locations

    • South East

    Role Type

    • Trustee

    Legal Status

    • Legal Volunteering

    Trustee – Citizen’s Advice Eastbourne

    About the Role

    Role: Trustee

    Location: Eastbourne

    Required skills:

    • trustees must assist with the governance of the bureau
    • maintaining an awareness of the business of the Citizens Advice Eastbourne
    • taking responsibility for their own learning and development
    • regularly attending, preparing for and taking a full part in meetings
    • actively contributing to setting policy and strategic direction, defining goals, setting targets and evaluating performance
    • monitoring whether the service complies with its governing document, whether it meets Citizens Advice standards and how well the advice needs of the local community are being met
    • monitoring the financial position of the bureau and ensuring that it operates within its means and objects, and that there are clear lines of accountability for day-to-day financial management
    • supporting the development of the bureau through participation in agreed projects
    • actively seeking to further the strategic objectives of the bureau, and acting in the best interests of the bureau at all times
    • maintaining confidentiality about any sensitive or confidential information received in the course of duties as a trustee.

    Each individual member of the trustee board brings skills and qualities to the board. They add to the collective knowledge and experience by providing:

    • commitment and availability to attend bureau trustee board meetings
    • effective communication skills and willingness to participate actively in discussion
    • willingness to gain knowledge of local needs and resources
    • commitment to the aims, principles and policies of the Citizens Advice service, including those relating to equal opportunities, independence, and research and campaigns
    • willingness and ability to act in the best interests of the bureau
    • ability to understand and accept their responsibilities and liabilities as trustees and employers
    • willingness to participate in democratic process which develops Citizens Advice policies by area and nationally
    • numeracy to the extent required to understand Citizens Advice accounts with the support of a treasurer
    • willingness and ability to learn, and to develop and examine their own attitudes
    • ability to think creatively and strategically, and exercise good, independent judgement
    • ability to work effectively as a member of a team. 

    About the Charity

    Citizens Advice Eastbourne provides free, impartial advice and information to individuals living in and around Eastbourne.  We provide advice and information on nearly any problem a client may have. We also campaign on the big issues affecting people’s lives. We are a local charity reliant on our team of over 60 trained volunteers.

    Qualifications / Experience Needed

    Depending on experience volunteers will be given a CITA approved training programme.

    More Details

    Interested? Email: bureau@eastbournecab.cabnet.org.uk or Call: 01323 413480

  • Locations

    • South East

    Role Type

    • Fundraiser

    Legal Status

    • Legal Volunteering

    Fundraiser – Eastbourne Citizen’s Advice Bureau

    About the Role

    Role: Fundraiser

    Location: Eastbourne

    Required skills:

    Assist the bureau in raising money, help of any kind or equipment
    Working with the manager to fit funders to projects being developed in the bureau.
    Developing a relationship with local funders so that they are aware of bureau activities.
    Developing and maintaining a database of supporters.
    Developing a ‘Friends of the bureau’ group to encourage and promote community fundraising.
    Facilitating the fundraising sub-committee within the bureau; arranging meetings etc.
    Completing draft funding applications for the management team.
    Drafting publicity materials for fundraising campaigns.
    Organising fundraising events.
    Personal qualities-

    A commitment to the aims and principles of the CAB service.
    To understand the importance of confidentiality.
    The ability to write clear reports.
    Excellent communication skills, both orally and in writing.
    The ability to analyse and evaluate information.
    A willingness to attend training and other meetings.
    To be approachable and friendly.
    Ability to work on own initiative.

    About the Charity

    Citizens Advice Eastbourne provides free, impartial advice and information to individuals living in and around Eastbourne.  We provide advice and information on nearly any problem a client may have. We also campaign on the big issues affecting people’s lives. We are a local charity reliant on our team of over 60 trained volunteers.

    Qualifications / Experience Needed

    Depending on experience volunteers will be given a CITA approved training programme.

    More Details

    Interested? Email: bureau@eastbournecab.cabnet.org.uk or Call: 01323 413480

  • Locations

    • South West

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Adviser – Citizens Advice Bristol

    About the Role

    Role: Adviser

    Location: Central Bristol

    Duties and Responsibilities:

    • be good communicators
    • be able to research and explain complex information in ways people can understand.

    About the Charity

    We are a very busy inner city Citizens Advice Bureau providing advice and support to the public on a wide range of often complex issues mainly on a face to face basis. There is a huge demand for our services and we are keen to build on our existing team of around 50 advisers.

    Qualifications / Experience Needed

    No specific skills are required at the start of the appointment. Specific training will be provided during the course of volunteering.

    More Details

    Interested? Email: andys@bristolcab.org.uk or Call: 0117 9268801

  • Locations

    • South East

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Administrator – Gosport Citizens Advice

    About the Role

    Role: Administrator

    Location: Gosport

    Required Skills:

    As a Citizens Advice volunteer administrator you’ll help to make sure the local Citizens Advice runs as smoothly as possible. Some of the duties our administrators do are:

    • word processing
    • file management
    • arranging local events
    • using databases and spreadsheets
    • answering emails and phone calls
    • updating local information.

    About the Charity

    • All advice provided is completely free and confidential and covers most subjects, from debt, benefits, housing and employment, to law, immigration and discrimination.  We are independent and give advice in an unbiased way.
    • We are a charity, dependent on a workforce of paid staff and trained volunteers.
    • We speak up for consumers to change Government and business policies and practices – from our clients’ experiences we can see where services and policies are failing.

    Qualifications / Experience Needed

    No specific qualifications or experience are required, see above for required skills.

    More Details

    Interested? Email: trainer@gosport.cabnet.org.uk or Call: 02392 604605

  • Locations

    • North East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Adviser – Citizens Advice Newcastle

    About the Role

    Role: Adviser

    Location: Newcastle

    Duties and Responsibilities: 

    1. interviewing clients
    2. exploring the issue
    3. checking for associated problems
    4. researching information
    5. identifying next steps and options for the client
    6. taking action on the client’s behalf

    About the Charity

     

    Established in 1939, Citizens Advice Newcastle is a local charity with two core objectives:

    • To provide the advice people need for the problems they face.
    • To improve the policies and practices that affect people’s lives.

     

    All our advice services are free, impartial and confidential, provided to anyone who lives, works or studies in Newcastle.  We advise on just about anything – but most often debt, welfare benefits, housing, employment, consumer, immigration and family law.

    Qualifications / Experience Needed

    Impartiality of thought and empathy.

    More Details

    Interested? Email: shona@newcastlecab.org.uk or Call: 0191 229 2750

  • Locations

    • South West

    Role Type

    • Administrative

    Legal Status

    • Legal Volunteering

    Charity Law Course Convener – Voluntary Action South West Surrey

    About the Role

    Role: Charity Course Convener

    Location: Guilford and Waverly

    Required skills:

    • Must be able to deliver a course for local organisations on charity law.
    • Knowledge about advantages and disadvantages of organisational structures, duties of trustees and how to set up a charity
    • Confident public speaker

     

    About the Charity

    Voluntary Action South West Surrey is a Council for Voluntary Service supporting Voluntary and Community Groups in Guildford and Waverley by providing help around funding applications, governance, training, networking and recruiting volunteers.

    Qualifications / Experience Needed

    Experience or knowledge in charity organisation.

    More Details

    Interested? Email: c.dunnett@vasws.org.uk or Call: 01483 504626

  • Locations

    • South East

    Role Type

    • Research

    Legal Status

    • Non Legal Volunteering

    Research and Campaigns – Gosport Citizens Advice

    About the Role

    Role: Research and Campaigns volunteer

    Location: Gosport

    Required Skills:

    By using evidence that Citizens Advice gets from our clients, you could help bring about changes in local and national policies and services which can benefit everyone – even those who have never used a local Citizens Advice before. As a campaigner you’ll:

    • fill out and gather evidence forms which explain the detail of what our clients come to us about
    • find out and raise relevant issues in the local Citizens Advice
    • train other staff and volunteers in finding out about issues and completing evidence forms
    • carry out research and write reports
    • get involved in media campaigning
    • work with other local Citizens Advice centres and organisations.

    About the Charity

    • All advice provided is completely free and confidential and covers most subjects, from debt, benefits, housing and employment, to law, immigration and discrimination.  We are independent and give advice in an unbiased way.
    • We are a charity, dependent on a workforce of paid staff and trained volunteers.
    • We speak up for consumers to change Government and business policies and practices – from our clients’ experiences we can see where services and policies are failing.

    Qualifications / Experience Needed

    No specific qualifications or experience are required, see above for required skills.

    More Details

    Interested? Email: trainer@gosport.cabnet.org.uk or Call: 02392 604605

  • Locations

    • North West

    Role Type

    • Trustee

    Legal Status

    • Non Legal Volunteering

    Trustees – Rochdale Law Centre 

    About the Role

    Role: Trustee

    Location: Rochdale, Greater Manchester

    Required Skills:

    Experience of Business and Finance.

    Experience in the Charity field.

    Experience in the Legal Field.

    Proactive and enthusiastic.

    About the Charity

    Rochdale Law Centre is a registered charity that provides free, independent, specialist legal advice and representation to individuals in Greater Manchester. Free legal advice is provided in the areas of Housing, Asylum, Immigration and Employment. We are also able to offer representation in Housing, Asylum and some immigration matters for example, those involving domestic violence.

     

    Qualifications / Experience Needed

    Experience in business, finance and in the charity and legal field is required.

    More Details

    Interested? Email: camille@rochdalelawcentre.org.uk or Call: 01706 657 850

  • Locations

    • North West

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Admin Volunteer – Rochdale Law Centre 

    About the Role

    Role: Admin Volunteer

    Location: Rochdale, Greater Manchester

    Required Skills:

    • We are very interested in admin volunteers who can possibly speak other languages and would be able to interpret in some situations. These volunteers could potentially progress to some casework.
    • I.T. Literate.
    • Good communication skills in writing and orally.
    • Excellent organisations skills.

     

    About the Charity

    Rochdale Law Centre is a registered charity that provides free, independent, specialist legal advice and representation to individuals in Greater Manchester. Free legal advice is provided in the areas of Housing, Asylum, Immigration and Employment. We are also able to offer representation in Housing, Asylum and some immigration matters for example, those involving domestic violence.

     

    Qualifications / Experience Needed

    • Admin experience required.
    • GCSEs or equivalent.
    More Details

    Interested? Email: camille@rochdalelawcentre.org.uk or Call: 01706 657 850

  • Locations

    • London

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Legal Volunteer – Release

    About the Role

    Role: Legal Volunteer

    Location: Central London

    Required skills:

    • Needed to undertake a variety of activities including assisting the legal team with casework and advising on our national helpline (following specific training).

     

    About the Charity

    Release is the national centre of expertise on drugs and drugs law.  We provide advice and assistance to people who use drugs, including legal advice around housing, homelessness, welfare benefits and debts.

    Qualifications / Experience Needed

    Applicants need to have successfully completed at least the first year, and criminal law module, of a UK law degree (or the Graduate Diploma in Law) and have a strong interest in criminal law and human rights.

    More Details

    Interested? Email: kirstie@release.org.uk or Call: 0207 324 2982

  • Locations

    • London

    Role Type

    • Trustee

    Legal Status

    • Legal Volunteering

    Trustee – Tower Hamlets Law Centre

    About the Role

    Role: Trustee

    Location: Tower Hamlets

    Required skills:

    • We are seeking trustees to bring greater capacity and new skills to our dedicated Board.
    • We are particularly interested in hearing from people with expertise in business development, fundraising, marketing and promotion.

      Personal qualities

    ·           Commitment to the law centre’s vision, mission and values.

    ·           Understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship.

    ·           Willingness to make an active contribution to running the law centre.

    ·           Understanding of and commitment to equal opportunities.

    ·           Good independent judgement

    ·           Strategic Vision

    ·           Ability to think creatively

    ·           Ability to work effectively as part of a team

     

    About the Charity

    Tower Hamlets Law Centre was formed in 1975. It provides legal advice and representation, mainly for free, and mainly to people who live or work in the borough.  Our clients are from a wide variety of ethnic minority community groups.

    Problems of unemployment and poverty are widespread in the borough, so we focus on work that helps people deal with them. We currently have legal aid contracts in housing and immigration.  We also provide advice on welfare benefits, housing and immigration under a contract with London Borough of Tower Hamlets, and employment advice through regular pro bono evening advice sessions.

    Our professional services take on matters from initial enquiry to representation in the Higher Courts, as necessary to resolve our clients’ problems. Our caseworkers rely on support staff and dedicated volunteers, collaborating to deliver effective, high quality legal services at low cost. We have held Specialist Level Quality Mark status since 2000 and Lexcel Accreditation since 2013.

    We employ five full-time and ten part-time advice and support staff. In addition, we work with a large number of trainee solicitors from city law firms who volunteer at our evening advice sessions, and sometimes work on placement at the law centre. The evening advice sessions are supervised by staff from the law centre and Miles and Partners, a local legal aid firm, who act as a resource for the volunteers.

    We currently receive funding from a variety of sources including the Legal Aid Agency, the London Borough of Tower Hamlets, Trust for London, Transition Lottery Funds and the London Legal Support Trust. We have long-standing partnerships with Freshfields Bruckhaus Deringer and Norton Rose Fulbright.

    The law centre is governed by a Board of Trustees elected annually from the membership. The day to day management is led by a Chief Executive and Senior Solicitor. Local people, service users, representatives of organisations in Tower Hamlets and others who support our work are entitled to apply to be members of the law centre.

    We focus on providing legal services to people who may be marginalised in society, or who are experiencing discrimination. Most of our clients are disadvantaged. Our aim is to discover the underlying causes of problems and take a holistic approach to solving those problems for both the client and the community. If you would like to make a contribution to our work, we’d like to hear from you.

    Qualifications / Experience Needed

    Experience of one or more of the following is required

    • the work of charities and voluntary organisations and the issues facing them
    • management of charitable organizations
    • senior management
    • Fundraising
    • financial management
    • marketing, promotion and public relations
    • legal services
    • human resources management
    • local, regional and central government policy and funding

     

    More Details

    Interested? Email: m.south@thlc.co.uk

  • Locations

    • North West

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Adviser – Merseyside Employment Law

    About the Role

    Role: Adviser

    Location: Liverpool City Centre

    Required Skills:

    • An experienced adviser in employment and /or the Discrimination law and/or a  Legal Secretary.

    About the Charity

    Merseyside Employment Law provides free specialist advice and representation to the community in the area of employment law and discrimination.

    Qualifications / Experience Needed

    Experience in employment and/or Discrimination law is essential. Qualifications are not necessary as experience in these areas of law is crucial, but legal qualifications would be preferable.

    More Details

    Interested? Email: a.sumpter@mersesysideemploymentlaw.co.uk or Call: 0151 709 4125

  • Locations

    • North West

    Role Type

    • Fundraiser

    Legal Status

    • Non Legal Volunteering

    Fundraiser – Merseyside Employment Law

    About the Role

    Role: Fundraiser

    Location: Liverpool City Centre

    • someone to assist us in fundraising.

    About the Charity

    Merseyside Employment Law provides free specialist advice and representation to the community in the area of employment law and discrimination

    More Details

    Interested? Email: a.sumpter@mersesysideemploymentlaw.co.uk or Call: 0151 709 4125

  • Locations

    • Midlands

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Telephone Gateway Assessor – Citizens Advice Derbyshire Districts

    About the Role

    Role: Telephone Gateway Assessor

    Location: Ilkeston, Derbyshire

    Duties and Responsibilities: 

    1. Serve as first contact point for clients
    2. Work out the best next step for the client, depending on the complexity of the problem and the client’s capability.

    About the Charity

    Citizens Advice Derbyshire Districts provides free, confidential and impartial advice, and campaign on big issues that affect people’s lives. Our goal is to help everyone find a way forward, whatever problems they face

    Qualifications / Experience Needed

    Training will be provided.

    More Details

    Interested? Email: helen.axford@ddcab.org.uk or Call: 0115 930 4400

  • Locations

    • South West

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Adviser – Citizens Advice Bournemouth

    About the Role

    Role: Adviser

    Location: Bournemouth

    Required Skills:

    Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice. There are a variety of roles and tasks up to giving full advice. Advisers do some or all of this:

    • finding out the key points of a clients problem
    • finding out what a clients problem is and helping them understand self-help information so the client can act for themselves
    • helping a client with debts to work out a reasonable rate of repayment and supporting them to negotiate this with creditors
    • interviewing a homeless client to find out what their housing options are and helping the client decide their next steps
    • interviewing a client that has been sacked and finding out whether they have lost their job unfairly or not.

    About the Charity

    We are Citizens Advice Bournemouth – formerly the Citizens Advice Bureau Bournemouth.  We were established 76 years ago and exist to:

    • provide the advice people need for the problems they face
    • improve the policies and practices that affect people’s lives.

    Qualifications / Experience Needed

    You don’t need specific qualifications or experience to train for the role. You’d need:

    • an ability to understand complex information
    • be polite and good at listening
    • to be familiar with using keyboard skills and searching the internet
    • to be able to input data accurately
    • a good level of literacy and numeracy
    • to be open minded and not judge clients
    • to enjoy helping people.

    Volunteers are have to follow the principles of Citizens Advice throughout and need to be quite comfortable in using a data-base, preparing word documents and learning and using Citizens Advice information systems

     

    More Details

    Interested? Call: 01202 290967

  • Locations

    • South West

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Receptionist – Citizens Advice Bournemouth

    About the Role

    Role: Receptionist

    Location: Bournemouth

    Required Skills:

    Our Receptionists are the public face of every local Citizens Advice, managing ‘front-of-house’ based on the information given by the advice session supervisor. Depending on the size and resources of the local Citizens Advice, the receptionist role may be carried out by more than one person. Our receptionists carry out the following duties:

    • greet our clients and other visitors
    • answer the phone
    • ensure clients know what is happening and how long they have to wait
    • explain the services on offer
    • give clients leaflets, lists and self-help materials
    • take records of the number of client visits and how long they wait to be seen
    • keep the reception area tidy
    • enter information into computer systems.

    About the Charity

    We are Citizens Advice Bournemouth – formerly the Citizens Advice Bureau Bournemouth.  We were established 76 years ago and exist to:

    • provide the advice people need for the problems they face
    • improve the policies and practices that affect people’s lives.

    Qualifications / Experience Needed

    You don’t need specific qualifications and experience but you’d need to:

    • be polite when talking to people
    • have basic computing skills
    • have an understanding of, and commitment to, confidentiality
    • be friendly and approachable.

    Volunteers are have to follow the principles of Citizens Advice throughout and need to be quite comfortable in using a data-base, preparing word documents and learning and using Citizens Advice information systems

     

    More Details

    Interested? Call: 01202 290967

  • Locations

    • South West

    Role Type

    • Triage

    Legal Status

    • Non Legal Volunteering

    Assessor – Citizens Advice Bournemouth

    About the Role

    Role: Assessor

    Location: Bournemouth

    Required Skills:

    Required skills:

    • Assess clients’ problem(s), primarily over the telephone, but with some face to face interviews and email contact.  
    • Identify key information about the problem including time limits, dates and urgency
    • Agree the appropriate level of service, taking into account the client’s abilities, the complexity of the problem and office resources.
    • Refer or signpost clients appropriately (both internally and externally) to suit clients’ needs following agreed protocols.
    • Complete clear and accurate case records onto IT system.

    About the Charity

    We are Citizens Advice Bournemouth – formerly the Citizens Advice Bureau Bournemouth.  We were established 76 years ago and exist to:

    • provide the advice people need for the problems they face
    • improve the policies and practices that affect people’s lives.

    Qualifications / Experience Needed

    Volunteers are have to follow the principles of Citizens Advice throughout and need to be quite comfortable in using a data-base, preparing word documents and learning and using Citizens Advice information systems

     

    More Details

    Interested? Call: 01202 290967

  • Locations

    • South East

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Adviser – Citizens Advice Reading

    About the Role

    Role: Adviser

    Location: Reading

    Purpose of the role

    • To help provide an effective and efficient advice service to members of the local public.
    • To help influence government and other organisations by informing them of the effect of their actions on the lives of clients.

    Main duties and responsibilities may include:

    • Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities.
    • Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision.
    • Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters, making phone calls or making appropriate referrals.
    • Completing clear and accurate electronic case records.
    • Recognising the root causes of problems and participating in taking appropriate preventative action.
    • Keeping up to date on important issues by attending appropriate training and by essential reading.
    • Commitment to attending bureau meetings on a regular basis.

    Personal skills and qualities required:

    • A commitment to the aims and principles of the Citizens Advice service.
    • Excellent communication skills.
    • Being friendly open and approachable.
    • Ability to communicate clearly both orally and in writing.
    • Ability to sift through information and extract what is relevant and meaningful.
    • Basic mathematical skills, including percentages and the ability to calculate benefit entitlement accurately and speedily.
    • Respect for views, values and cultures that are different to their own.
    • An understanding of why confidentiality is important.
    • Being open to using computers on a regular basis.
    • A positive attitude to self-development and assessment.
    • Ability to work as part of a team.
    • Ability to recognise own limits and boundaries in the role.

    About the Charity

    Citizens Advice Reading is the operating name of Reading Citizens Advice Bureau. We are an independent, voluntary organisation. We have been assisting local people with their problems since 1939. Our services are free, independent, confidentialand impartial.

    We provide comprehensive generalist advice to help people with a wide range of problems including benefits, employment, debt and money, consumer, relationships, housing, discrimination, law and rights, healthcare and education.

    More Details

    Interested? Email: trainers@readingcab.org.uk

  • Locations

    • London

    Role Type

    • Committee member

    Legal Status

    • Legal Volunteering

    Committee Volunteer – The Personal Support Unit

    About the Role

    Role: Committee Volunteer

    Location: Royal Courts of Justice, London

    Duties:

    Work to increase awareness of the PSU and help organise social cultural events for the London Friends Committee
    Offer the Friends of the PSU the opportunity to come together as part of their annual subscription
    Raise awareness and money for people who have to face the court alone
    Desirable qualities:

    A strong network of contacts and the confidence to approach them to invite them to the events organised by the Committee
    Excellent interpersonal and organisation skills
    Experience of organising events or being part of other Committees
    The ability to act as a positive ambassador for the PSU
    A commitment to working with the PSU to create a successful Friends’ Committee in London
    A willingness to recruit other Committee members as necessary

    About the Charity

    The civil and family court system is an alien world to navigate. People come to court at a time of crisis, such as facing eviction from their home, bankruptcy, or loss of contact with their children. For those with no access to legal representation, they are at an automatic disadvantage. Based in 19 court centres in 15 cities across England and Wales, the PSU (Personal Support Unit) enables people to take control of their case to gain better access to justice. We provide practical assistance and emotional support for free, at any stage of the civil and family court process. We help people who are on the margins of society, who may be particularly vulnerable and are often disadvantaged in multiple ways.

    Qualifications / Experience Needed

    Please see above for the desirable requirements, however the PSU is happy to hear from anybody who is interested in joining the committee and feels they have something to offer.

    More Details

    Interested? Email: friends@thepsu.org.uk or Call: 0207 073 1703

  • Locations

    • South East

    Role Type

    • Support

    Legal Status

    • Non Legal Volunteering

    IT Support – Citizens Advice Reading

    About the Role

    Role: IT Support

    Location: Reading

    Duties and Responsibilities: 

    • Maintaining PC’s and laptops (ensuring MS updates are installed)
    • ICT ‘housekeeping’ (ensuring hard drives clear of old docs, programmes, etc.)
    • Updating existing and installing new programmes as appropriate
    • Maintaining the in-house electronic diary system
    • Ensuring currency of local information systems
    • Maintaining consistency of desktop systems across all users
    • Checking to ensure VPN and dongles are in working order.

    About the Charity

    Citizens Advice Reading is the operating name of Reading Citizens Advice Bureau. We are an independent, voluntary organisation. We have been assisting local people with their problems since 1939. Our services are free, independent, confidentialand impartial.

    We provide comprehensive generalist advice to help people with a wide range of problems including benefits, employment, debt and money, consumer, relationships, housing, discrimination, law and rights, healthcare and education.

    Qualifications / Experience Needed

    Technical skills

    Competency configuring, supporting and troubleshooting:

    TCP/IP, DNS and DHCP  Microsoft Active Directory (MS AD) account administration

    MS AD Group Policies and Login scripts

    Data backup and recovery

    Software patching

    PC hardware

    Microsoft Office, particularly Outlook

    Windows 7, 8 and 10

    Basic networking – Wifi, switches and broadband routers

    Besides the core skills an awareness of cloud-based services, specifically Google apps, and the ability/confidence to migrate on-premises services to a cloud solution will become a key requirement.

    There is an emphasis on data security and integrity:

    Shared data areas should only ever be accessible to the minimum # of users.

    Data and key hardware must be recoverable/replacement in a timely manner.

    No unnecessary software installed.

    Passwords must be complex and regularly change (or at least should do).

    External entry points to the network minimised. You will need to be familiar with these principles and be able to apply them to our environment.

    Skills

    Organizational skills

    Interpersonal skills

    Communication skills

    Patience

    A meticulous and methodical nature

    A logical mind

    Capable of working well under pressure

    Enthusiasm to be continually learning

    More Details

    Interested? Email: trainers@readingcab.org.uk

  • Locations

    • London

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Drafting Funding Applications – Tamil Welfare Association Newham

    About the Role

    Role: Drafting funding application

    Location: Newham, London

    Required skills:

    • Experience not required, a person who is able to follow instruction and able to draft funding application according to the instruction.
    • Will need to have good computer skills and good language command.

    About the Charity

    OUR ORGANISATION

    Tamil welfare Association (Newham) UK, widely known by its acronym TWAN was formed initially in 1986 as a self-help group by a set of refugees, with the main aim of helping themselves to deal with the numerous issues they faced in this country. Until 1989 the organisation was purely run on a self financed basis by the members. Subsequently, it started to receive funding from Trusts and Local authorities and expanded its service delivery to the Tamil Community in London. The ultimate aim of TWAN is to reduce poverty and help the migrant community’s smooth settlement and swift integration. The major role is to identify the needs and provide relevant services in order to bridge the gap between the other service providers and hard to reach members in the community. We also strive hard to relieve persons from poverty, homelessness and other barriers that keep them isolated and hinder their way to integration.

    The organisation runs separate projects targeted towards the various disadvantaged groups and their welfare like elderly and children. The primary project of our organsiation is to offer Legal advice and representation to the Tamil migrant community on various matters like asylum and immigration, employment, welfare benefits, consumer and money advice, housing and homelessness, education and health related matters. Supplementary and Fine arts education classes are being run for the benefit of the disadvantaged children and youth in the community. A day centre for elders is being run to combat their isolation and enhance their overallbeing, especially mental health. The organisation also offers outreach services, translational and interpretational services when required. The organisation is strongly embedded in local networks, ensuring that the needs of the Tamil community are met and its best placed to provide this service. As a member of a number of local and national umbrella organisations such as Advice UK, BAN consortium, Refugee Legal Centre, The Redbridge Advisory Forum, Tamil Community Partnership, Legal Aid Agency TWAN ensures that the voice of the community is well represented and heard evidently. It also consults and works with Tamil religious institutions and cultural organisations whenever necessary.  The organisation has OISC exemption and SQM certificate.

    PROJECT DELIVERY

    We aim to continuously provide legal advice and casework with representation in the fields of money and debt advice, housing and employment and welfare benefits related issues through a Advisory worker. The post holder who will deliver this service will have relevant experience and appropriate qualifications to carry out this work.

    ACTIVITIES CARRIED OUT

    1.Providing money and debt advice.

    1. Advice and assistance on homelessness and housing matters
    2. Providing advice on welfare benefits

    4.Advice on poverty relief and increasing income

    1. Help and advice provided on immigration matters and represented in the courts and tribunals..

    Qualifications / Experience Needed

    Experience not required.

    More Details

    Interested? Email: twan@twan.org.uk or Call: 0208 478 0577

  • Locations

    • South East

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Admin and Receptionist – Citizens Advice Reading

    About the Role

    Role: Admin and Receptionist

    Location: Reading

    Duties and Responsibilities: 

    1. Greet clients coming into the office
    2. Identify the correct channel for each client in a respectful manner and provide client with the correct ticket or form
    3. Manage client expectations by explaining what will happen to them and giving likely timescales. Update clients if timescales change.
    4. Explain to clients who cannot be seen why they cannot be seen and give suitable contact alternatives for those seeking advice
    5. Liaise with session supervisor with returned paperwork and/or returning clients
    6. Demonstrate and assist clients on how to use Adviceguide on the computer in reception
    7. Agree with the supervisors the number of clients to be seen during the session.
    8. Collect the completed registration and using PC, search to check if client already exists on client database.
    9. Number the registration forms appropriately, and manage client expectations regarding waiting times.
    10. Place clip board with client registration form and pass onto the supervisor.
    11. Review numbers in reception and keep the supervisor updated. Administrative and other duties
    12. From schedule of appointments for the following day, send a text message to next day clients to remind of appointment and time.
    13. Provide information about Citizens Advice Reading and other advice services to clients from a diverse range of backgrounds and cultures.
    14. Work collaboratively with other colleagues involved in the advice work process.
    15. Provide a service that is based on sensitivity and respect for clients.
    16. Acknowledge children and / or any special needs and take appropriate action.
    17. Maintain confidentiality about clients and their contact with the bureau.
    18. Work within agreed bureau systems and procedures, including Data Protection policies.
    19. Before the session, check facilities in the reception area and reception materials

    About the Charity

    Citizens Advice Reading is the operating name of Reading Citizens Advice Bureau. We are an independent, voluntary organisation. We have been assisting local people with their problems since 1939. Our services are free, independent, confidentialand impartial.

    We provide comprehensive generalist advice to help people with a wide range of problems including benefits, employment, debt and money, consumer, relationships, housing, discrimination, law and rights, healthcare and education.

    Qualifications / Experience Needed

    Training will be on the job.

    More Details

    Interested? Email: trainers@readingcab.org.uk

  • Locations

    • London

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Annual Report Writing – Tamil Welfare Association Newham

    About the Role

    Role: Annual report writing

    Location: Newham, London

    Required skills:

    • volunteer will need good key board skills and ability to gather information from clients files and study materials is essential.

    About the Charity

    OUR ORGANISATION

    Tamil welfare Association (Newham) UK, widely known by its acronym TWAN was formed initially in 1986 as a self-help group by a set of refugees, with the main aim of helping themselves to deal with the numerous issues they faced in this country. Until 1989 the organisation was purely run on a self financed basis by the members. Subsequently, it started to receive funding from Trusts and Local authorities and expanded its service delivery to the Tamil Community in London. The ultimate aim of TWAN is to reduce poverty and help the migrant community’s smooth settlement and swift integration. The major role is to identify the needs and provide relevant services in order to bridge the gap between the other service providers and hard to reach members in the community. We also strive hard to relieve persons from poverty, homelessness and other barriers that keep them isolated and hinder their way to integration.

    The organisation runs separate projects targeted towards the various disadvantaged groups and their welfare like elderly and children. The primary project of our organsiation is to offer Legal advice and representation to the Tamil migrant community on various matters like asylum and immigration, employment, welfare benefits, consumer and money advice, housing and homelessness, education and health related matters. Supplementary and Fine arts education classes are being run for the benefit of the disadvantaged children and youth in the community. A day centre for elders is being run to combat their isolation and enhance their overallbeing, especially mental health. The organisation also offers outreach services, translational and interpretational services when required. The organisation is strongly embedded in local networks, ensuring that the needs of the Tamil community are met and its best placed to provide this service. As a member of a number of local and national umbrella organisations such as Advice UK, BAN consortium, Refugee Legal Centre, The Redbridge Advisory Forum, Tamil Community Partnership, Legal Aid Agency TWAN ensures that the voice of the community is well represented and heard evidently. It also consults and works with Tamil religious institutions and cultural organisations whenever necessary.  The organisation has OISC exemption and SQM certificate.

    PROJECT DELIVERY

    We aim to continuously provide legal advice and casework with representation in the fields of money and debt advice, housing and employment and welfare benefits related issues through a Advisory worker. The post holder who will deliver this service will have relevant experience and appropriate qualifications to carry out this work.

    ACTIVITIES CARRIED OUT

    1.Providing money and debt advice.

    1. Advice and assistance on homelessness and housing matters
    2. Providing advice on welfare benefits

    4.Advice on poverty relief and increasing income

    1. Help and advice provided on immigration matters and represented in the courts and tribunals..

    Qualifications / Experience Needed

    Knowledge and legal background would be an advantage and the experience is not necessary.

    More Details

    Interested? Email: twan@twan.org.uk or Call: 0208 478 0577

  • Locations

    • South East

    Role Type

    • Trustee

    Legal Status

    • Non Legal Volunteering

    Trustee – Citizens Advice Epsom & Ewell

    About the Role

    Role: Trustee

    Location: Epsom

    Required Skills:

    We are looking for Trustees, especially those with strategic or financial skills and where possible senior management experience.

    About the Charity

    We are Citizens Advice Epsom & Ewell, a local and long-established charity dedicated to providing high quality advice to the local community to help them solve what are often critical and deep problems in life.  We help well over 3,000 clients each year, many of those with complex cases involving housing, relationships, debt and employment – and often all of these together. We work hard to help our clients with the advice that can change their situations, and the overwhelming feedback we get is, “I don’t what I would have done without you.”

    Qualifications / Experience Needed

    Senior management experience preferred.

    More Details

    Interested? Email: asm@epsomcab.cabnet.org.uk or Call: 01372 732 626

  • Locations

    • North East

    Role Type

    • Research

    Legal Status

    • Legal Volunteering

    Research and Campaigns – Carlisle and Eden Citizens Advice

    About the Role

    Role: Research and Campaigns

    Location: Most of our roles do involve being physically present in one of our two offices in Carlisle or Penrith although some work could be undertaken remotely.

    Required Skills:

    By using evidence that Citizens Advice gets from our clients, you could help bring about changes in local and national policies and services which can benefit everyone – even those who have never used a local Citizens Advice before. As a campaigner you’ll:

    • fill out and gather evidence forms which explain the detail of what our clients come to us about
    • find out and raise relevant issues in the local Citizens Advice
    • train other staff and volunteers in finding out about issues and completing evidence forms
    • carry out research and write reports
    • get involved in media campaigning
    • work with other local Citizens Advice centres and organisations.

     

    About the Charity

    Carlisle and Eden Citizens Advice is a local charitable advice agency offering both telephone and face to face support and advice on a wide range of issues faced by local people. In addition, we undertake research and campaigns work to influence the policies and practices that affect people’s lives.  We have offices in both Carlisle and Penrith

    Qualifications / Experience Needed

    No specific qualifications or experience are required, see above for required skills. The biggest thing needed is a level of commitment as we are a volunteer led service.  Core training is also required for most.

    More Details

  • Locations

    • North East

    Role Type

    • Triage

    Legal Status

    • Non Legal Volunteering

    Assessor – Carlisle and Eden Citizens Advice

    About the Role

    Role: Assessor

    Location: Most of our roles do involve being physically present in one of our two offices in Carlisle or Penrith although some work could be undertaken remotely.

    Required skills:

    • Assess clients’ problem(s), primarily over the telephone, but with some face to face interviews and email contact.  
    • Identify key information about the problem including time limits, dates and urgency
    • Agree the appropriate level of service, taking into account the client’s abilities, the complexity of the problem and office resources.
    • Refer or signpost clients appropriately (both internally and externally) to suit clients’ needs following agreed protocols.
    • Complete clear and accurate case records onto IT system.

    About the Charity

    Carlisle and Eden Citizens Advice is a local charitable advice agency offering both telephone and face to face support and advice on a wide range of issues faced by local people. In addition, we undertake research and campaigns work to influence the policies and practices that affect people’s lives.  We have offices in both Carlisle and Penrith

    Qualifications / Experience Needed

    The biggest thing needed is a level of commitment as we are a volunteer led service.  Core training is also required for most.

    More Details

  • Locations

    • North East

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Adviser – Carlisle and Eden Citizens Advice

    About the Role

    Role: Adviser

    Location: Most of our roles do involve being physically present in one of our two offices in Carlisle or Penrith although some work could be undertaken remotely.

    Required Skills:

    Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice. There are a variety of roles and tasks up to giving full advice. Advisers do some or all of this:

    • finding out the key points of a clients problem
    • finding out what a clients problem is and helping them understand self-help information so the client can act for themselves
    • helping a client with debts to work out a reasonable rate of repayment and supporting them to negotiate this with creditors
    • interviewing a homeless client to find out what their housing options are and helping the client decide their next steps
    • interviewing a client that has been sacked and finding out whether they have lost their job unfairly or not.

    About the Charity

    Carlisle and Eden Citizens Advice is a local charitable advice agency offering both telephone and face to face support and advice on a wide range of issues faced by local people. In addition, we undertake research and campaigns work to influence the policies and practices that affect people’s lives.  We have offices in both Carlisle and Penrith

    Qualifications / Experience Needed

    You don’t need specific qualifications or experience to train for the role. You’d need:

    • an ability to understand complex information
    • be polite and good at listening
    • to be familiar with using keyboard skills and searching the internet
    • to be able to input data accurately
    • a good level of literacy and numeracy
    • to be open minded and not judge clients
    • to enjoy helping people.

    The biggest thing needed is a level of commitment as we are a volunteer led service.  Core training is also required for most.

    More Details

  • Locations

    • South East

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Adviser – Citizens Advice Epsom & Ewell

    About the Role

    Role: Adviser

    Location: Epsom

    Required Skills:

    Our advice services is looking to recruit Volunteer Advisers for one of our key roles in helping clients get the advice they need first time. This is our triage role, the first point of contact for clients, and over 60% of clients are successfully helped at this stage. If you have good listening skills and want to gain experience of advising clients in a variety of key areas such as Employment, Benefits, Debt and Housing then this is a great role to start in.

    About the Charity

    We are Citizens Advice Epsom & Ewell, a local and long-established charity dedicated to providing high quality advice to the local community to help them solve what are often critical and deep problems in life.  We help well over 3,000 clients each year, many of those with complex cases involving housing, relationships, debt and employment – and often all of these together. We work hard to help our clients with the advice that can change their situations, and the overwhelming feedback we get is, “I don’t what I would have done without you.”

    Qualifications / Experience Needed

    No specific qualifications or experience required, a keenness to learn is the most important attribute.

    More Details

    Interested? Email: asm@epsomcab.cabnet.org.uk or Call: 01372 732 626

  • Locations

    • London

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Homesearch Support Volunteers – Citizens Advice Southwark

    About the Role

    Role: Homesearch Support Volunteer

    Location: Peckham

    Required Skills:

    This role assists Southwark residents who are registered with Homesearch to access their application for local authority housing and ‘bid’ for a property online.   This service is provided on Thursdays 1pm – 3 pm at Bells Garden Community Centre in Peckham.

    This role has a time requirement of Thursdays, every week or every fortnight, for at least 6 months.

    There is an initial training and induction day for new volunteers.
    Key tasks include:

    • Assessing the client’s situation using sensitive listening and questioning skills
    • Establishing what the client wants and providing a clear explanation of the process
    • Assisting clients to access their Home Search application, adopting a facilitative approach
    • Encouraging and empowering clients to access the system themselves
    • Referring clients appropriately to suit their needs, following agreed protocols – including making arrangements and informing clients of what to expect
    • Recording the support provided for monitoring purposes
    •  Assisting with social policy work relating to housing allocation issues

     

    About the Charity

    Citizens Advice Southwark is a registered charity with two bureaux in the Borough of Southwark, in Bermondsey and Peckham.   Our service provides free, independent, confidential and impartial advice for everyone on their rights and responsibilities.    We value diversity, promote equality and challenge discrimination.    We provide advice and information on a wide range of subjects including welfare benefits, housing, employment, immigration, family, consumer and debt ,and we undertake research and campaigns work to improve the policies and practices that affect people’s lives.     Being a CAB volunteer can be hugely rewarding and enjoyable.    Our volunteers undertake essential roles such as giving information and advice, administration, social policy campaigning and trusteeship.   To find out about our current volunteer opportunities, please visit our website at www.citizensadvicesouthwark.org.uk where you will find information about volunteer opportunities at our bureaux in Bermondsey and Peckham, and also an application form to complete and return to us.

    Qualifications / Experience Needed

    You will need:

    • An understanding of, and commitment to, the aims and principles of the Southwark Legal Advice Network equal opportunities policies.
    • Understanding of the issues affecting Southwark residents, in particular in relation to housing
    • Ability to use IT in the provision of Home Search support
    • Friendliness, patience and approachability
    • Flexibility and willingness to work as part of a team.
    More Details

  • Locations

    • London

    Role Type

    • Triage

    Legal Status

    • Legal Volunteering

    Gateway Assessors – Citizens Advice Southwark

    About the Role

    Role: Gateway Assessor

    Location: Peckham CAB

    Required Skills:

    We recruit and train volunteers to join our Advice Team as Gateway Assessors.   This is a key frontline role working with people seeking information and advice from the CAB.   Gateway Assessors find out about the client’s problem and situation, what they need and how we can assist them.    This might be providing information such as a factsheet or leaflet, making an appointment with an Adviser, or making a referral to another organisation.   Gateway Assessors interview clients who contact our bureaux on the drop-in service, on the telephone and in writing by email.

    Time requirement for this volunteer role:
    A commitment of 2 days per week (9.30 am – 4.00 pm) for at least 1 year is required for this role.
    Please note:  For the first 6 weeks, during initial training,  one of the 2 days per week is Tuesdays for group training at Peckham CAB.

    The Gateway Assessor Programme takes approximately 6 months to complete, following which volunteers may go on to undertake generalist adviser training to become volunteer Advisers.

    About the Charity

    Citizens Advice Southwark is a registered charity with two bureaux in the Borough of Southwark, in Bermondsey and Peckham.   Our service provides free, independent, confidential and impartial advice for everyone on their rights and responsibilities.    We value diversity, promote equality and challenge discrimination.    We provide advice and information on a wide range of subjects including welfare benefits, housing, employment, immigration, family, consumer and debt ,and we undertake research and campaigns work to improve the policies and practices that affect people’s lives.     Being a CAB volunteer can be hugely rewarding and enjoyable.    Our volunteers undertake essential roles such as giving information and advice, administration, social policy campaigning and trusteeship.   To find out about our current volunteer opportunities, please visit our website at www.citizensadvicesouthwark.org.uk where you will find information about volunteer opportunities at our bureaux in Bermondsey and Peckham, and also an application form to complete and return to us.

    Qualifications / Experience Needed

    Training provided.

    More Details

  • Locations

    • London

    Role Type

    • Research

    Legal Status

    • Non Legal Volunteering

    Research and Campaigns – Citizens Advice Southwark

    About the Role

    Role: Research and Campaigns volunteer

    Location: Peckham

    Required Skills:

    As well as giving information and advice to individual clients, the Citizens Advice Service collects evidence of practices and policies which are causing problems.    Our knowledge of clients’ problems and circumstances enables us to try to influence change and get a fairer deal for everyone.    Research and Campaigns Volunteers are involved in, co-ordinate and promote research and campaigns activities in the bureaux service.
    The work of a Research and Campaigns Volunteer can involve:

    • We are looking for three individuals who are:
    • Able to give us one day a week for at least 6 months
    • self-motivated
    • Be committed to the empowerment of clients through social policy work
    • Be aware of Citizens Advice equality and diversity policies
    • Understand how evidence from the experience of clients is used to promote change in policy and practice
    • Dependent on the skills you have you will be asked to do the following:1.         Monitor Citizens Advice’s and other publications and newsletters
      2.         Monitor trends in enquiries to identify potential local issues
      3.         Network where required with other people within CAB service involved in social policy work including:
      •           national (England and Wales) social policy staff
      •           regional social policy staff
      •           other bureaux in the locality
      •           regional and county groups
      4.         Communicate with people outside the CAB service involved in social policy work including:
      •           other groups and organisations in the locality
      •           key local agencies

    Time Requirement: 
    The time requirement for this role is at least 1 day per week for 6 months (preference Thursdays 10 am – 4 pm at Peckham CAB).

    About the Charity

    Citizens Advice Southwark is a registered charity with two bureaux in the Borough of Southwark, in Bermondsey and Peckham.   Our service provides free, independent, confidential and impartial advice for everyone on their rights and responsibilities.    We value diversity, promote equality and challenge discrimination.    We provide advice and information on a wide range of subjects including welfare benefits, housing, employment, immigration, family, consumer and debt ,and we undertake research and campaigns work to improve the policies and practices that affect people’s lives.     Being a CAB volunteer can be hugely rewarding and enjoyable.    Our volunteers undertake essential roles such as giving information and advice, administration, social policy campaigning and trusteeship.   To find out about our current volunteer opportunities, please visit our website at www.citizensadvicesouthwark.org.uk where you will find information about volunteer opportunities at our bureaux in Bermondsey and Peckham, and also an application form to complete and return to us.

    More Details

  • Locations

    • London

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Legal Advice Line Volunteers – Rights of Women

    About the Role

    Role: Family or Immigration Law advice line volunteers

    Location: Volunteers must be able to advise from our office at 52-54 Featherstone Street, London EC1Y 8RT.

    Required Skills:

    Family law advice line volunteers

    We are currently seeking advice line volunteers for our family law advice lines. Our telephone advice lines provide vital free and confidential legal advice to women.  We receive calls from women who require advice on all areas of family law including domestic violence, divorce and civil partnership dissolution, financial issues on divorce, cohabitation, private law children issues and public law children issues.

    Evening advice sessions are held on Mondays, Tuesdays, Wednesdays and Thursdays, between 7 and 9pm.

    Daytime advice sessions are held on Mondays between 11am-1pm, Tuesdays, and Wednesdays between 2-4pm and Fridays between 12-2pm.

    Immigration law advice line volunteers

    We are also seeking advice line volunteers for our immigration law advice lines.  The volunteers should be available to cover 2-3 hour slots on Mondays or Thursdays from 10am-4pm. If you are not available at these times and you are an immigration lawyer who is interested in helping us, get in touch with your availability and we may be able to create volunteer roles to respond to specific needs.

    About the Charity

    Established in 1975, we work to achieve justice, equality and safety in the law for all women. We specialise in providing legal advice and support for women who are experiencing or are at risk of experiencing, gender-based violence, including domestic and sexual violence. By offering a range of services, including telephone helplines, publications and training courses and events, we aim to increase women’s understanding of their legal rights and improve their access to justice enabling them to live free from violence and make informed, safe, choices about their own and their families’ lives.

    Qualifications / Experience Needed

    To volunteer with us you must be a qualified, female solicitor, barrister or legal executive with a current practising certificate and a specialism in family or immigration law.  We cannot accept applications from students, paralegals or trainees.  Volunteers will be required to commit to a minimum of 1 session (2 hours) per month for at least 12 months.  Further details about the role and the application process can be found here: www.rightsofwomen.org.uk/get-involved/volunteer-with-us/

    More Details

    Interested? Email: olivia@row.org.uk or Call: 020 7251 6575

  • Locations

    • London

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Legal Advisers – South West London Law Centres

    About the Role

    Role: Legal Adviser

    Location: Croydon (Wednesday evening), Kingston (Tuesday evening) and Merton (Wednesday evening). We may also have opportunities during the day.

    Required Skills:

    We are looking for barristers or solicitors (with a practising certificate) to attend our evening advice clinics.   Croydon (Wednesday evening), Kingston (Tuesday evening) and Merton (Wednesday evening). We are looking for lawyers in area of law but if you able to advise in public housing matters that would be ideal.

    About the Charity

    South West London Law Centres has offices in 4 London Boroughs of Croydon, Kingston & Richmond, Wandsworth and Merton. We run one of the largest pro bono clinics programmes in England assisting over 4500 clients each year with their legal problems.

    Qualifications / Experience Needed

    For insurance reasons you need to hold a valid practicing certificate

    More Details

    Interested? Email: volunteers@swllc.org or Call: 020 8767 2777

  • Locations

    • London

    Role Type

    • Marketing

    Legal Status

    • Non Legal Volunteering

    Marketing Volunteer – South West London Law Centres

    About the Role

    Role: Marketing Volunteer

    Location: Croydon (Wednesday evening), Kingston (Tuesday evening) and Merton (Wednesday evening). We may also have opportunities during the day.

    Required Skills:

    SWLLC is looking for someone with creative skills to assist us with our communications. We would like someone to join our team on a part time/remote basis to work on updating our leaflets, posters and helping us create advice videos.

     

    About the Charity

    South West London Law Centres, a charitable organisation that provides access to justice for communities across six boroughs of London. We were established in 1974 and have been providing legal action for the community ever since, assisting 8858 individual clients last year alone. Our head office is in Croydon and we cover five other boroughs – Sutton, Merton, Kingston, Richmond and Wandsworth – providing legal action for the community through casework and representation.

    Qualifications / Experience Needed

    Some experience of design would be great.

    More Details

    Interested? Email: volunteers@swllc.org or Call: 020 8767 2777

  • Locations

    • North East

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Advisers – Citizens Advice Northumberland

    About the Role

    Role: Adviser

    Location: We have volunteering opportunities in all of our main sites in Alnwick, Amble, Ashington, Berwick, Blyth, Cramlington, Haltwhistle, Hexham, Morpeth and Prudhoe.

    Required Skills:

    Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice. There are a variety of roles and tasks up to giving full advice. Advisers do some or all of this:

    • finding out the key points of a clients problem
    • finding out what a clients problem is and helping them understand self-help information so the client can act for themselves
    • helping a client with debts to work out a reasonable rate of repayment and supporting them to negotiate this with creditors
    • interviewing a homeless client to find out what their housing options are and helping the client decide their next steps
    • interviewing a client that has been sacked and finding out whether they have lost their job unfairly or not.

    About the Charity

    The Citizens Advice service provides free, confidential and impartial information and advice on a wide range of subjects and aims to make this available to all, regardless of race, sex, disability, age or sexuality. It draws on its experience of client problems to suggest where improvements can be made to local and national policy. It is committed to equal opportunities for clients and for all the people working in Citizens Advice, whether paid or voluntary.

    Citizens Advice Northumberland operates from 13 sites across the county and provides advice and information over the telephone, face to face and via email and webchat in 11 main enquiry areas including debt, benefits, relationships, housing, employment and consumer.

     

    Qualifications / Experience Needed

    All volunteers receive comprehensive free training and are fully supported and supervised throughout their involvement.  We make sure that you are not put in situations that are beyond your abilities, and will work with you to help ensure that you find volunteering with us both challenging and rewarding.

    All reasonable travel expenses will be reimbursed.

    More Details

    Interested? Email: janebrown@citizensadvicenorthumberland.org.uk or Call: 01665 604136

  • Locations

    • North East

    Role Type

    • Triage

    Legal Status

    • Non Legal Volunteering

    Assessors – Citizens Advice Northumberland

    About the Role

    Role: Assessor

    Location: We have volunteering opportunities in all of our main sites in Alnwick, Amble, Ashington, Berwick, Blyth, Cramlington, Haltwhistle, Hexham, Morpeth and Prudhoe.

    Required skills:

    • Assess clients’ problem(s), primarily over the telephone, but with some face to face interviews and email contact.
    • Identify key information about the problem including time limits, dates and urgency
    • Agree the appropriate level of service, taking into account the client’s abilities, the complexity of the problem and office resources.
    • Refer or signpost clients appropriately (both internally and externally) to suit clients’ needs following agreed protocols.
    • Complete clear and accurate case records onto IT system.

    About the Charity

    The Citizens Advice service provides free, confidential and impartial information and advice on a wide range of subjects and aims to make this available to all, regardless of race, sex, disability, age or sexuality. It draws on its experience of client problems to suggest where improvements can be made to local and national policy. It is committed to equal opportunities for clients and for all the people working in Citizens Advice, whether paid or voluntary.

    Citizens Advice Northumberland operates from 13 sites across the county and provides advice and information over the telephone, face to face and via email and webchat in 11 main enquiry areas including debt, benefits, relationships, housing, employment and consumer.

    Qualifications / Experience Needed

    All volunteers receive comprehensive free training and are fully supported and supervised throughout their involvement.  We make sure that you are not put in situations that are beyond your abilities, and will work with you to help ensure that you find volunteering with us both challenging and rewarding.

    All reasonable travel expenses will be reimbursed.

    More Details

    Interested? Email: janebrown@citizensadvicenorthumberland.org.uk or Call: 01665 604136

  • Locations

    • Midlands

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Advisor – Charnwood CAB

    About the Role

    Role: Advisor

    Location: Citizens Advice premises (Loughborough)

    Volunteers who give advice to our clients are at the heart of our service and we could not manage without them.

    Required Skills:

    • Excellent communication skills.
    • Being open and approachable.
    • Ability to communicate clearly both orally and in writing.
    • Ability to sift through information and extract what is relevant.
    • Basic mathematical skills, including percentages
    • Respect for views, values and cultures that are different to their own.
    • An understanding of why confidentiality is important.
    • Being open to using computers on a regular basis.
    • A positive attitude to self-development and assessment.
    • Ability to work as part of a team.
    • Ability to recognise their own limits and boundaries in the role.
    • A commitment to the aims and principles of the CAB service.

     

    About the Charity

    Charnwood Citizens Advice is situated in Loughborough, Leicestershire. It offers free advice services in various areas such as Welfare benefits, debt, consumer, employment, housing, family.

    Qualifications / Experience Needed

    Volunteer advisers will be trained in the various enquiry areas and will be supported throughout their training until they reach competence.

    More Details

    Interested? Email: training@charnwoodcab.co.uk

  • Locations

    • North East

    Role Type

    • Research

    Legal Status

    • Non Legal Volunteering

    Research and Campaigns – Citizens Advice Northumberland

    About the Role

    Role: Research and Campaigns

    Location: We have volunteering opportunities in all of our main sites in Alnwick, Amble, Ashington, Berwick, Blyth, Cramlington, Haltwhistle, Hexham, Morpeth and Prudhoe.

    Required Skills:

    By using evidence that Citizens Advice gets from our clients, you could help bring about changes in local and national policies and services which can benefit everyone – even those who have never used a local Citizens Advice before. As a campaigner you’ll:

    • fill out and gather evidence forms which explain the detail of what our clients come to us about
    • find out and raise relevant issues in the local Citizens Advice
    • train other staff and volunteers in finding out about issues and completing evidence forms
    • carry out research and write reports
    • get involved in media campaigning
    • work with other local Citizens Advice centres and organisations.

    About the Charity

    The Citizens Advice service provides free, confidential and impartial information and advice on a wide range of subjects and aims to make this available to all, regardless of race, sex, disability, age or sexuality. It draws on its experience of client problems to suggest where improvements can be made to local and national policy. It is committed to equal opportunities for clients and for all the people working in Citizens Advice, whether paid or voluntary.

    Citizens Advice Northumberland operates from 13 sites across the county and provides advice and information over the telephone, face to face and via email and webchat in 11 main enquiry areas including debt, benefits, relationships, housing, employment and consumer.

    Qualifications / Experience Needed

    All volunteers receive comprehensive free training and are fully supported and supervised throughout their involvement.  We make sure that you are not put in situations that are beyond your abilities, and will work with you to help ensure that you find volunteering with us both challenging and rewarding.

    All reasonable travel expenses will be reimbursed.

    More Details

    Interested? Email: janebrown@citizensadvicenorthumberland.org.uk or Call: 01665 604136

  • Locations

    • North East

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Receptionist – Citizens Advice Northumberland

    About the Role

    Role: Receptionist

    Location: We have volunteering opportunities in all of our main sites in Alnwick, Amble, Ashington, Berwick, Blyth, Cramlington, Haltwhistle, Hexham, Morpeth and Prudhoe.

    Required Skills:

    Our Receptionists are the public face of every local Citizens Advice, managing ‘front-of-house’ based on the information given by the advice session supervisor. Depending on the size and resources of the local Citizens Advice, the receptionist role may be carried out by more than one person. Our receptionists carry out the following duties:

    • greet our clients and other visitors
    • answer the phone
    • ensure clients know what is happening and how long they have to wait
    • explain the services on offer
    • give clients leaflets, lists and self-help materials
    • take records of the number of client visits and how long they wait to be seen
    • keep the reception area tidy
    • enter information into computer systems.

    About the Charity

    The Citizens Advice service provides free, confidential and impartial information and advice on a wide range of subjects and aims to make this available to all, regardless of race, sex, disability, age or sexuality. It draws on its experience of client problems to suggest where improvements can be made to local and national policy. It is committed to equal opportunities for clients and for all the people working in Citizens Advice, whether paid or voluntary.

    Citizens Advice Northumberland operates from 13 sites across the county and provides advice and information over the telephone, face to face and via email and webchat in 11 main enquiry areas including debt, benefits, relationships, housing, employment and consumer.

    Qualifications / Experience Needed

    All volunteers receive comprehensive free training and are fully supported and supervised throughout their involvement.  We make sure that you are not put in situations that are beyond your abilities, and will work with you to help ensure that you find volunteering with us both challenging and rewarding.

    All reasonable travel expenses will be reimbursed.

    More Details

    Interested? Email: janebrown@citizensadvicenorthumberland.org.uk or Call: 01665 604136

  • Locations

    • London

    Role Type

    • Befriender

    Legal Status

    • Non Legal Volunteering

    Befriender – Age UK Hounslow

    About the Role

    Role: Befriender

    Location: Remotely over the telephone or home visits

    Required Skills:

    What a volunteer befriender does:

    • Visits an older person in their own home on a regular basis
    • Shares a cup of tea and has a chat
    • Escorts someone to a GP/Hospital appointment
    • Escorts someone to do some shopping
    • Provides company to alleviate isolation.
    • Provides information and refers to other services.

    How much time is involved: 

    2-4 hours per week, as agreed with your supervisor. You can stop volunteering at any time but please do let us know as soon as possible.

    Expenses and Insurance:

    We will cover agreed out-of-pocket expenses for volunteers (eg travel costs). We will also insure you for the time you are volunteering with us.

    Responsible to:

    Designated Manager

    What a (telephone) volunteer befriender does:

    • Has a telephone call with an older person on a regular basis
    • Provides information and refers to other services.
    • Provides company to alleviate isolation.

    How much time is involved? 

    2-3 hours per week, on a Monday, Tuesday or Thursday during office hours 9am to 4 pm. Days flexible as agreed with your supervisor.

    You can stop volunteering at any time but please do let us know as soon as possible.

    Expenses and Insurance:

    We will cover agreed out-of-pocket expenses for volunteers (eg travel costs). We will also insure you for the time you are volunteering with us.

    Responsible to:

    Telephone Support Manager

    About the Charity

    Age UK Hounslow is a charity based in Montague Hall, in the heart of Hounslow. We aim to further the health and wellbeing of the elderly and vulnerable in the London Borough of Hounslow through a programme of educational, social, physical and befriending activities. We have a range of physical activities and a variety of services including wheelchair hire, chiropody, day trips and more. We also have three charity shops across the borough in addition to a day centre for our more frail members at Sandbanks Resource Centre, Feltham.

    Qualifications / Experience Needed

    We require a DBS check to be completed. We will complete a free DBS check for any prospective volunteer looking to volunteer in those roles.

    More Details

  • Locations

    • London

    Role Type

    • Retail

    Legal Status

    • Non Legal Volunteering

    Shop Volunteer – Age UK Hounslow

    About the Role

    Role: Shop Volunteer

    Location: Brentford, Bedfont or Hanworth

    Required Skills:

    • We are currently looking for people to volunteer in our Charity Shops in Brentford, Bedfont or Hanworth. Duties include:
    • Managing the shop admin
    • Becoming a sales adviser
    • Managing our stock
    • Dressing windows

     

    About the Charity

    Age UK Hounslow is a charity based in Montague Hall, in the heart of Hounslow. We aim to further the health and wellbeing of the elderly and vulnerable in the London Borough of Hounslow through a programme of educational, social, physical and befriending activities. We have a range of physical activities and a variety of services including wheelchair hire, chiropody, day trips and more. We also have three charity shops across the borough in addition to a day centre for our more frail members at Sandbanks Resource Centre, Feltham.

    More Details

  • Locations

    • London

    Role Type

    • Support Care

    Legal Status

    • Non Legal Volunteering

    Support Care – Age UK Hounslow

    About the Role

    Role: Day Centre Support Care

    Location: Day Centre, Feltham

    Required Skills:

    • We have support care and escorting volunteering opportunities at our day centre in Feltham.

    About the Charity

    Age UK Hounslow is a charity based in Montague Hall, in the heart of Hounslow. We aim to further the health and wellbeing of the elderly and vulnerable in the London Borough of Hounslow through a programme of educational, social, physical and befriending activities. We have a range of physical activities and a variety of services including wheelchair hire, chiropody, day trips and more. We also have three charity shops across the borough in addition to a day centre for our more frail members at Sandbanks Resource Centre, Feltham.

    Qualifications / Experience Needed

    We require a DBS check to be completed. We will complete a free DBS check for any prospective volunteer looking to volunteer in those roles.

    More Details

  • Locations

    • South East
    • Midlands

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Adviser – Peterborough CAB

    About the Role

    Role: Adviser

    Location: We operate from our office at 16 – 17  St Marks Street, Peterborough PE1 2TU.

    Purpose of the role

    • To help provide an effective and efficient advice service to members of the local public.
    • To help influence government and other organisations by informing them of the effect of their actions on the lives of clients.

    Main duties and responsibilities may include:

    • Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities.
    • Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision.
    • Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters, making phone calls or making appropriate referrals.
    • Completing clear and accurate electronic case records.
    • Recognising the root causes of problems and participating in taking appropriate preventative action.
    • Keeping up to date on important issues by attending appropriate training and by essential reading.
    • Commitment to attending bureau meetings on a regular basis.

    Personal skills and qualities required:

    • A commitment to the aims and principles of the Citizens Advice service.
    • Excellent communication skills.
    • Being friendly open and approachable.
    • Ability to communicate clearly both orally and in writing.
    • Ability to sift through information and extract what is relevant and meaningful.
    • Basic mathematical skills, including percentages and the ability to calculate benefit entitlement accurately and speedily.
    • Respect for views, values and cultures that are different to their own.
    • An understanding of why confidentiality is important.
    • Being open to using computers on a regular basis.
    • A positive attitude to self-development and assessment.
    • Ability to work as part of a team.
    • Ability to recognise own limits and boundaries in the role.

     

    About the Charity

    Citizens Advice Peterborough offers free, confidential, impartial and independent advice and information services.

    Our service aims:

    To provide the advice people need for the problems they face

    To improve the policies and practices that affect people’s lives

    We do this by offering advice and information via face to face, telephone, email and webchat.

    We advise thousands of Peterborough people each year and campaign to improve the lives of our clients and make society fairer.

    More Details

    Interested? Email: volunteering@peterborougcab.org.uk or Call: 01733 887924

  • Locations

    • South East

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Administrator – Peterborough CAB

    About the Role

    Role: Administrator

    Location: We operate from our office at 16 – 17  St Marks Street, Peterborough PE1 2TU.

    Required Skills:

    Purpose of the role

    • To help ensure the smooth running and organisation training and recruitment.

    Main duties and responsibilities include:

    • Typing letters and emails
    • Updating databases and information systems
    • Filing
    • Photocopying
    • Answering the telephone and taking messages where appropriate
    • Ordering stationery and other necessary items
    • Ordering and organising physical filing systems

     

    Knowledge, skills and attitudes required for the role:

    • A commitment to the aims and principles of the Citizens Advice service
    • An understanding of the importance of the work of Citizens Advice
    • Good computer skills with the ability to use Microsoft Word, Excel, databases and the internet
    • To be organised and systematic
    • Good communication skills, both orally and in writing
    • A willingness to attend training and other meetings
    • To be able to work as part of a team

     

    About the Charity

    Citizens Advice Peterborough offers free, confidential, impartial and independent advice and information services.

    Our service aims:

    To provide the advice people need for the problems they face

    To improve the policies and practices that affect people’s lives

    We do this by offering advice and information via face to face, telephone, email and webchat.

    We advise thousands of Peterborough people each year and campaign to improve the lives of our clients and make society fairer.

    More Details

    Interested? Email: volunteering@peterborougcab.org.uk or Call: 01733 887924

  • Locations

    • South East
    • Midlands

    Role Type

    • Research

    Legal Status

    • Non Legal Volunteering

    Research and Campaigns Assistant – Peterborough CAB

    About the Role

    Role: Research and Campaigns Assistant

    Location: We operate from our office at 16 – 17  St Marks Street, Peterborough PE1 2TU.

    Purpose of the role

    • To co-ordinate, promote and be involved in all research and campaigns activities within the CAP

    Main duties and responsibilities include:

    • Provide support and guidance to advisers on research and campaigns work
      • help advisers to identify suitable cases for research and campaigns work.
      • check completed Bureau Evidence Forms.
      • give feedback to advisers and managers on completed Bureau Evidence Forms.
      • complete Bureau Evidence Forms from advisers’ Quick Evidence Forms.
      • submit completed Bureau Evidence Forms to Citizens Advice.
    • Keep up to date with research and campaigns issues
      • monitor trends in enquiries, to identify issues for potential local or national research and campaigns work.
      • monitor the Research and campaigns round up, Citizens Advice and other publications and newsletters.
      • network with other people involved in research and campaigns work within Citizens Advice, locally, regionally and nationally.
      • network with other local groups and agencies involved in research and campaigns work.
    • Maintain the profile of research and campaigns within the service
      • report on research and campaigns issues at workers’ meetings.
      • promote discussion on research and campaigns issues and campaigns.
      • contribute to the bureau’s annual report.
      • make a regular oral or written report to the CAP management team.
      • make a regular oral or written report to the Trustee Board.
      • involve advisers in appropriate research and campaigns activities.
    • Contribute to learning about research and campaigns
      • act as main contact on research and campaigns issues for CAP trainees.
      • provide one-to-one coaching on research and campaigns issues for advisers, as required.
      • run small group sessions for CAP staff on aspects of research and campaigns.
      • report to managers on individual and team learning needs in relation to research and campaigns work.
    • Contribute to effective research and campaigns work within the CAP
      • review the effectiveness of existing research and campaigns work.
      • review the priorities for research and campaigns work within the CAP.
      • evaluate CAP research and campaigns initiatives.
      • make proposals for new research and campaigns initiatives.
      • produce written reports on any of the above, as required.
    • Professional development
      • attend relevant internal and external meetings, as agreed with the manager.
      • participate in own supervision and appraisal.
      • identify own learning needs and appropriate ways of meeting them.
    • Administration
      • develop and maintain an effective system for handling Bureau Evidence Forms.
      • develop and maintain systems for recording and monitoring research and campaigns work in the service.
      • maintain detailed records for the purposes of information retrieval, statistical monitoring and reporting.
      • work within the service’s wider systems and procedures.
    • Other duties and responsibilities
      • uphold the aims and principles of the CAP service.
      • work within the service’s policies and values, especially equal opportunity and anti-discrimination policies.
      • work within health and safety guidelines and principles, sharing responsibility for own health and safety and that of colleagues.
      • carry out any other appropriate tasks requested by the manager, to ensure the effective delivery and development of the service.

    Personal skills and qualities that a research and campaigns co-ordinator / worker needs:

    • a strong sense of justice.
    • understanding of the importance of research and campaigns work.
    • understanding of key current social issues, and their potential impact on CAP clients.
    • commitment to the aims and principles of the CAP service.
    • ability to give feedback clearly and sensitively.
    • good report-writing skills.
    • ability to analyse complex information.
    • ability to work constructively with other agencies.
    • ability and willingness to work as part of a team.
    • ability to work on own initiative, within given guidelines.
    • desire to continue learning.
    • basic IT skills and willingness to learn further IT packages.
    • good level of written and spoken English.
    • an understanding of the values, core deliverables and outcomes of the service.

     

    About the Charity

    Citizens Advice Peterborough offers free, confidential, impartial and independent advice and information services.

    Our service aims:

    To provide the advice people need for the problems they face

    To improve the policies and practices that affect people’s lives

    We do this by offering advice and information via face to face, telephone, email and webchat.

    We advise thousands of Peterborough people each year and campaign to improve the lives of our clients and make society fairer.

    More Details

    Interested? Email: volunteering@peterborougcab.org.uk or Call: 01733 887924

  • Locations

    • South East

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Volunteer Front of House Worker/Information Assistant – Peterborough CAB

    About the Role

    Role: Front of House Worker/Information Assistant

    Location: We operate from our office at 16 – 17  St Marks Street, Peterborough PE1 2TU.

    Purpose of the role

    • To ensure that CAP is a professional, welcoming and accessible place for clients to visit and that clients requirements are facilitated where reasonable.
    • To be the first point of contact in welcoming clients, providing information and ensuring clients are dealt with according to agreed bureau systems and protocols.
    • To support the key self-help aspect of the service and provide help to those needing assistance to help themselves.
    • To provide administrative support for the service by answering the phone, booking appointments when necessary, and managing the queue.

    Main duties and responsibilities include:

    • Welcome clients coming into CAP contact area.
    • Explain waiting times and process to clients.
    • Provide information about CAP and other advice services to clients from a diverse range of backgrounds and cultures.
    • Work collaboratively with other colleagues involved in the advice work process.
    • Provide a service that is based on empathy, sensitivity and respect for clients and colleagues.
    • Acknowledge children and / or any special needs [protected characteristics] and take appropriate action.
    • Maintain confidentiality about clients issues and their contact with the bureau.
    • Consult Senior Advice Workers when necessary and appropriate.
    • Work within agreed bureau systems, procedures and protocols.
    • Answer the telephone and refer calls or take messages accurately.
    • Provide client with information where appropriate, including details of other agencies, and point out leaflets / factsheets from the Citizens Advice public website.
    • Maintain stocks of stationery, leaflets and posters.
    • Update public information materials and information.
    • Use IT for record keeping.

    Personal skills and qualities that an information assistant requires:

    • Friendliness, approachability and empathy.
    • Commitment to the Aims and Principles of the CAB service including the service’s equality and diversity policies.
    • An understanding of discrimination and the ability to identify issues or the willingness to learn about the subject area.
    • Excellent verbal communication skills including telephone skills.
    • Ability to access relevant signposting information including electronic and written materials.
    • Ability to implement administrative policies and procedures in a busy work environment.
    • Good IT skills, including Word, email and internet.
    • Flexibility and willingness to work as part of a team.
    • Awareness of the potential needs of, and demands placed on, vulnerable clients.

     

    About the Charity

    Citizens Advice Peterborough offers free, confidential, impartial and independent advice and information services.

    Our service aims:

    To provide the advice people need for the problems they face

    To improve the policies and practices that affect people’s lives

    We do this by offering advice and information via face to face, telephone, email and webchat.

    We advise thousands of Peterborough people each year and campaign to improve the lives of our clients and make society fairer.

    More Details

    Interested? Email: volunteering@peterborougcab.org.uk or Call: 01733 887924

  • Locations

    • South East
    • Midlands

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Telephone and Digital Advice Volunteer – Peterborough CAB

    About the Role

    Role: Telephone and Digital Advice Volunteer

    Location: We operate from our office at 16 – 17  St Marks Street, Peterborough PE1 2TU.

    Purpose of the role

    • To help local people with the problems they face by delivering advice by telephone and other digital channels (email and web-chat).

    Main duties and responsibilities include:

    •  Interviewing clients, on the telephone and by other channels, letting the client explain their enquiry and helping the client to set priorities.
    • Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision.
    • Completing clear and accurate case records.
    • Recognising the root causes of problems and participating in taking appropriate action.
    • Keeping up to date on important issues by attending the appropriate training and by essential reading.
    • Attending volunteer development meetings.

    Personal skills and qualities that an adviser needs:

    • A commitment to the aims and principles of the Citizens Advice service.
    • Excellent communication skills.
    • Being open and approachable.
    • Ability to communicate clearly both orally and in writing.
    • Ability to sift through information and extract what is relevant.
    • Basic mathematical skills, including percentages.
    • Respect for views, values and cultures that are different to their own.
    • An understanding of why confidentiality is important.
    • Being open to using computers on a regular basis.
    • A positive attitude to self-development and assessment.
    • Ability to work as part of a team.
    • Ability to recognise their own limits and boundaries in the role.

    About the Charity

    Citizens Advice Peterborough offers free, confidential, impartial and independent advice and information services.

    Our service aims:

    To provide the advice people need for the problems they face

    To improve the policies and practices that affect people’s lives

    We do this by offering advice and information via face to face, telephone, email and webchat.

    We advise thousands of Peterborough people each year and campaign to improve the lives of our clients and make society fairer.

    More Details

    Interested? Email: volunteering@peterborougcab.org.uk or Call: 01733 887924

  • Locations

    • Midlands

    Role Type

    • Administrative

    Legal Status

    • Legal Volunteering

    Receptionist – Charnwood CAB

    About the Role

    Role: Receptionist

    Location: Citizens Advice premises (Loughborough)

    Our Receptionists are the public face of every local Citizens Advice, managing ‘front-of-house’ based on the information given by the advice session supervisor.

    Required Skills: 

    • Friendliness and approachability.
    • Commitment to the Aims and Principles of the CAB service including the service’s equality and diversity policies.
    • An understanding of discrimination or the willingness to learn about it.
    • Excellent verbal communication skills including telephone skills.
    • Good numeracy and literacy skills.
    • Ability to access relevant signposting information including electronic and written materials.
    • Ability to implement administrative policies and procedures in a busy work environment.
    • Good IT skills, including Word, email and internet.
    • Flexibility and willingness to work as part of a team.
    • Awareness of the potential needs of, and demands placed on, vulnerable clients

     

    About the Charity

    Charnwood Citizens Advice is situated in Loughborough, Leicestershire. It offers free advice services in various areas such as Welfare benefits, debt, consumer, employment, housing, family.

    Qualifications / Experience Needed

    No qualifications or prior experience required (aside from basic computer skills).

    More Details

    Interested? Email: training@charnwoodcab.co.uk

  • Locations

    • North West

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Adviser – Merseyside Law Centre

    About the Role

    Role: Adviser

    Location: 1st Floor, 35-37 Bold Street, Liverpool, L1 4DN

    We are seeking volunteers to help continue to deliver welfare benefit and debt advice. If you have good listening skills and want to gain experience of advising clients in the key areas stated then this is a great role to start in.

    About the Charity

    Merseyside Law Centre (formally Merseyside Welfare Rights ) is a new and exciting venture.We currently provide free specialist Housing, via an LAA contract. We also welfare benefit, and debt advice.

    We have several partnerships delivering service from our City office, immigration and asylum advice through Manchester advice and immigration unit and l MH advocacy through SHAP.

    The future of the Law Centre will be very reliant on volunteers, who after training will able to provided welfare benefit and debt advice and tribunal representation.

     

     

    More Details

  • Locations

    • North West

    Role Type

    • Web Design

    Legal Status

    • Non Legal Volunteering

    Web Page Volunteer – Merseyside Law Centre

    About the Role

    Role: Web page designer

    Location: 1st Floor, 35-37 Bold Street, Liverpool, L1 4DN

    We are seeking volunteers to help design a web page. If you have creative & technical skills then this is a great role to volunteer in.

    About the Charity

    Merseyside Law Centre (formally Merseyside Welfare Rights ) is a new and exciting venture.We currently provide free specialist Housing, via an LAA contract. We also welfare benefit, and debt advice.

    We have several partnerships delivering service from our City office, immigration and asylum advice through Manchester advice and immigration unit and l MH advocacy through SHAP.

    The future of the Law Centre will be very reliant on volunteers, who after training will able to provided welfare benefit and debt advice and tribunal representation.

     

    More Details

  • Locations

    • North East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Adviser – Sheffield Citizens Advice

    About the Role

    Role: Adviser

    Location: Sheffield

    Volunteer role description and attributes

    Sheffield Citizens Advice provides generic and specialist advice services at 11 main sites and numerous smaller outreach sites, and via our telephone advice line. We seek to empower our clients and support them to improve their confidence and capability, including in relation to finance. We advise mainly on welfare benefits, debt, housing, employment, immigration and discrimination. We provide advice in numerous languages. We offer bespoke services for people with mental health problems, the Deaf community, the gypsy and traveller community, people in hospital, and refugees and asylum seekers. We provide mental health advocacy services. We undertake specialist casework, including debt services and that undertaken by our legal service. We have well established partnerships and referral pathways including with social landlords and statutory services. We are a partner in Sheffield Healthwatch.

    We aim for excellence. Our ambition is to be among the best advice services in the country, and one of the leading voluntary and community organisations in Sheffield. We campaign for change to social policy to improve the well-being of the people and communities we support.

    Purpose

    Our volunteer advisers work alongside our paid advisers and are responsible for providing front line advice to our clients, including advice about financial matters, welfare benefits, debt housing, employment, immigration, discrimination and other areas of public and social welfare law. We seek to support and empower clients to resolve their problems and gather evidence to campaign for change to improve services. Volunteer advisers who gain sufficient experience may progress to do case work or representation.

    Volunteer advisers provide advice on our telephone Advice Line and at our drop in and appointment services across the city. We will provide you with a warm welcome, training and on-going support so that you can carry out your role effectively. Volunteer advisers complete a 12 week training course one day a week, on-line self instruction packs and receive on-the-job mentoring. Volunteers are required to work in line with all our policies and procedures.

    Tasks Our volunteer advisers:

    • Complete our 12 week training course and associated learning activities.
    • Interview clients to assess their needs and advise on options available to them.
    • Research information on our database and elsewhere and explain this to the client.
    • Identify how much help the client may need to carry out the next steps and support them appropriately to do this.
    • Record actions on our client database and keep this up to date.
    • Consult with the supervisor to ensure that advice and actions are accurate and appropriate.
    • Participate in supervision sessions to develop skills and contribute to service development.

    Attributes

    Our volunteer advisers are expected to be:

    • Punctual and reliable.
    • Willing to learn and attend training and supervision.
    • Able to communicate effectively with clients.
    • Able to work constructively as part of a team.
    • Maintain boundaries
    • Keep confidentiality.
    • Have basic computer skills.
    • Community language skills are very useful, though not essential

    Time commitment

    Volunteers advisers need to be available for two days. It may be possible to reduce this to one day a week after you have been fully trained.

    About the Charity

    Sheffield Citizens Advice provides ‘one off advice’ and a casework service for people needing assistance with Benefits, Debt, Housing, Immigration and Employment issues. We provide our service at Drop In sessions and by telephone.

     

     

     

     

    More Details

    Interested? Call: Mary Allebone 0114 2754578

  • Locations

    • North East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Advice Assistant – Sheffield Citizens Advice

    About the Role

    Role: Adviser

    Location: Sheffield

    Volunteer role description and attributes

    Sheffield Citizens Advice provides generic and specialist advice services at 11 main sites and numerous smaller outreach sites, and via our telephone advice line. We seek to empower our clients and support them to improve their confidence and capability, including in relation to finance. We advise mainly on welfare benefits, debt, housing, employment, immigration and discrimination. We provide advice in numerous languages. We offer bespoke services for people with mental health problems, the Deaf community, the gypsy and traveller community, people in hospital, and refugees and asylum seekers. We provide mental health advocacy services. We undertake specialist casework, including debt services and that undertaken by our legal service. We have well established partnerships and referral pathways including with social landlords and statutory services. We are a partner in Sheffield Healthwatch.

    We aim for excellence. Our ambition is to be among the best advice services in the country, and one of the leading voluntary and community organisations in Sheffield. We campaign for change to social policy to improve the well-being of the people and communities we support.

     

    Purpose

    Our volunteer Advice Assistants work alongside our volunteer and paid advisers to carry out a wide range of practical tasks of immediate benefit to our clients.

    In this role you will be providing essential support to the client to enable them to navigate through bureaucracy, access services, enable them to put their point of view to a third party or complete forms, including on-line application forms. By performing this role, you increase the advice-giving capacity of the volunteer and paid advisers and also where ever possible, empower the clients to do tasks for themselves in the future. The role is critical in providing practical support to a diverse local community. Increasing numbers of claims are expected to be completed on line in English and your role will be critical in enabling our clients to complete these. Volunteer advice assistants work as part of a team at one of our offices across the city. You will be supported at all times by a named supervisor. We will provide you with a warm welcome, training and on-going support so that you can carry out your role effectively. There are opportunities to work with specific communities, for example with mental health in-patients or with the Refugee community.

    Volunteer advice assistants complete a training programme which may include a one day taught course, on-line self instruction packs and on-the-job mentoring. It will provide you with an understanding of the range of help provided by our various services and an overview of the main advice topics such as welfare benefits, debt and housing. Volunteers are required to work in line with all our policies and procedures.

    Tasks Our volunteer advisers:

    The advice assistant may carry out the following practical tasks, the list is not exclusive.

    • Complete induction and training.
    • Interview clients and agree the tasks to be undertaken.
    • Contact third parties such as Jobcentre Plus or HM Revenue and Customs, to update them on the client’s situation or obtain information.
    • Complete straightforward forms, either paper or on line versions, for example, to claim benefits or apply for charitable help.
    • Collect information from creditors and utility companies to support the work of the adviser.
    • Drawing up a personal budget of the client’s income and expenditure.
    • Helping clients switch their utility provider
    • Where you have the language skills, providing interpretation and translation support.

    Attributes

    Our volunteer advice assistants are expected to be:

    • Punctual and reliable.
    • Willing to learn and attend training and supervision.
    • Able to communicate effectively with clients.
    • Able to work constructively as part of a team.
    • Maintain boundaries
    • Keep confidentiality.
    • Have basic computer skills.
    • Community language skills are very useful, though not essential.

    Time commitment

    Volunteer advice assistants will need to be available for a minimum of six hours a week for approximately six months.

    Advice Assistant – Deaf Advice Team.

    This is a specific role to work with our Deaf Advice Team which provides a bespoke service for the Deaf community in Sheffield. The Deaf Advice Team advice assistant will themselves be a Deaf person and will act as peer support worker to people using the Deaf Advice Team services. As a peer support worker you will provide a positive 3 role model to Deaf service users seeking, by example, to enable them to increase their independence, have more control over their lives and engage proactively with local services. You will receive bespoke induction and training with the Deaf Advice Team to enable you to carry out this role including observing other Deaf Advice Team staff and participating in supervision.

    Tasks.

    This role will involve home visits, initially with the project supervisor, in order to provide practical, one-to-one support to the clients for example, with

    • How to read fuel meters
    • How to switch fuel accounts for the best deal,
    • How to open a bank account and budget their spending.
    • How to register with the housing department and bid for properties.
    • Support Deaf people at money based workshops including, ensuring learning materials are suitable for Deaf people, identifying when someone has not understood and explaining information to them.
    • Referring clients to other services and supporting them to engage with that service, e.g. Pensionwise, a Financial Adviser.

    Attributes.

    • You will need to be able to communicate in native BSL and be able to engage positively with the Deaf community in Sheffield.
    • Punctual and reliable.
    • Willing to learn and attend training and supervision.
    • Able to work constructively as part of a team.
    • Maintain boundaries
    • Keep confidentiality.

     

    About the Charity

    Sheffield Citizens Advice provides ‘one off advice’ and a casework service for people needing assistance with Benefits, Debt, Housing, Immigration and Employment issues. We provide our service at Drop In sessions and by telephone.

    More Details

    Interested? Call: Mary Allebone 0114 2754578

  • Locations

    • South East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Legal Clinic – Bedford CAB

    About the Role

    LocationCitizens Advice 7a St. Pauls Square, Bedford, MK40 1SQ

    Role: Legal Volunteer

    We would like volunteers who are currently practicing who would like to offer  a Pro Bono clinic at our office in the following subject areas: Housing, Employment and Immigration.

    About the Charity

    Citizens Advice Bedford (CAB) is an independent charitable organisation that helps people resolve their problems by providing information and advice.

    It is part of the national Citizens Advice organisation which aims to:

    • Provide the advice people need for the problems they face.
    • Influence policymakers to improve the policies and practices that affect people’s lives.

    Our service is open to anyone: it is free, independent, confidential and impartial. CAB exists to help those who live or work in the Borough of Bedford.

    Qualifications / Experience Needed

    Practicing solicitor or barrister – Housing, Employment and Immigration

    Good people skills, good level of IT competencies and listening skills are a pre- requisite together with the ability to work well within a team.

    More Details

    Interested? Email: angela@bedfordcab.org.uk or Call: 01234 346543

  • Locations

    • North East

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Receptionist – Sheffield Citizens Advice

    About the Role

    Role: Receptionist

    Location: Sheffield

    Volunteer role description and attributes

    Sheffield Citizens Advice provides generic and specialist advice services at 11 main sites and numerous smaller outreach sites, and via our telephone advice line. We seek to empower our clients and support them to improve their confidence and capability, including in relation to finance. We advise mainly on welfare benefits, debt, housing, employment, immigration and discrimination. We provide advice in numerous languages. We offer bespoke services for people with mental health problems, the Deaf community, the gypsy and traveller community, people in hospital, and refugees and asylum seekers. We provide mental health advocacy services. We undertake specialist casework, including debt services and that undertaken by our legal service. We have well established partnerships and referral pathways including with social landlords and statutory services. We are a partner in Sheffield Healthwatch.

    We aim for excellence. Our ambition is to be among the best advice services in the country, and one of the leading voluntary and community organisations in Sheffield. We campaign for change to social policy to improve the well-being of the people and communities we support.

    Purpose

    Our volunteer receptionists work alongside our advice teams to meet and greet clients and other visitors who attend our offices during open door and appointment-only sessions.

    The reception role in our organisation is a busy and challenging because we deal clients from all walks of life some of whom may be anxious, confused, angry or upset. Clients approach us on a wide range of issues and approximately a third of them are first time users of the service who may not know what to expect from us. The receptionist plays a vital role in making clients feel welcomed and respected and helping them to understand the systems. The receptionist works as part of the advice team and works with the Advice Session Supervisor and others to help manage the flow of work during drop-in sessions to ensure that the service runs as smoothly as possible. At some sites with heavy demand the receptionists may work in pairs.

    We will provide you with a warm welcome, training and on-going support so that you can carry out your role effectively. Volunteer receptionists complete a basic induction and training programme which includes some on-line self instruction materials. Volunteers are required to work in line with all our policies and procedures.

    Tasks

    • Complete a basic training programme including online training materials and associated learning activities such as shadowing other experienced receptionists.
    • Greet clients and explain the current queuing and work management systems in place.
    • Help to identify clients who may have specific communication needs or vulnerabilities and ensure the Advice Session Supervisor is made aware
    • Maintain awareness of the workflow and make sure the Advice Session Supervisor is alerted to any emerging issues including client complaints.
    • Access the Citizens Advice on-line database to cross check client information records and to enter basic data about clients, with the clients’ consent.
    • Answer the office phone, take messages from clients and callers and transfer calls.
    • Participate in supervision sessions to develop skills and contribute to service development.

    Attributes

    Our volunteer receptionists are expected to be,

    • Punctual and reliable.
    • Willing to learn and attend training.
    • Able to communicate effectively with clients.
    • Able to work constructively as part of a team.
    • Volunteer receptionists need to be calm, patient, assertive and non-judgemental.

    Community language skills are very useful, although not essential

    Time commitment

    Volunteers receptionists need to be available for at least one session per week lasting between four to five hours. Times vary slightly between sites and also allow for preparation and handover time. Morning sessions are slightly longer.

     

    About the Charity

    Sheffield Citizens Advice provides ‘one off advice’ and a casework service for people needing assistance with Benefits, Debt, Housing, Immigration and Employment issues. We provide our service at Drop In sessions and by telephone.

    More Details

    Interested? Call: Mary Allebone 0114 2754578

  • Locations

    • South East

    Role Type

    • Mentor

    Legal Status

    • Legal Volunteering

    Mentor – Bedford CAB

    About the Role

    Location: Citizens’ Advice 7a St. Pauls Square, Bedford, MK40 1SQ

    Role: Mentor

    We would like volunteers who are currently practicing, to act as mentors to our generalist advisers in the subject areas of Employment, Immigration and Housing

     

    About the Charity

    Citizens Advice Bedford (CAB) is an independent charitable organisation that helps people resolve their problems by providing information and advice.

    It is part of the national Citizens Advice organisation which aims to:

    • Provide the advice people need for the problems they face.
    • Influence policymakers to improve the policies and practices that affect people’s lives.

    Our service is open to anyone: it is free, independent, confidential and impartial. CAB exists to help those who live or work in the Borough of Bedford.

    Qualifications / Experience Needed

    Practicing solicitor or barrister – Employment, Immigration and Housing

    Good people skills, good level of IT competencies and listening skills are a pre- requisite together with the ability to work well within a team.

    More Details

    Interested? Email: angela@bedfordcab.org.uk or Call: 01234 346543

  • Locations

    • South East

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Advisor – Bedford CAB

    About the Role

     

    Location: Citizens’ Advice 7a St. Pauls Square, Bedford, MK40 1SQ

    RoleWe would like volunteers who are either retired or working part-time to volunteer to train as Volunteer Gateway Assessors and Generalist Advisers. Full training for these roles would be given and commitment would need to be for 6-12 months minimum.

    About the Charity

    Citizens Advice Bedford (CAB) is an independent charitable organisation that helps people resolve their problems by providing information and advice.

    It is part of the national Citizens Advice organisation which aims to:

    Provide the advice people need for the problems they face.

    ·        Influence policymakers to improve the policies and practices that affect people’s lives.

    Our service is open to anyone: it is free, independent, confidential and impartial. CAB exists to help those who live or work in the Borough of Bedford.

    Qualifications / Experience Needed

     

    Full training will be given for all Assessor/ Advisor roles.

    Good people skills, good level of IT competencies and listening skills are a pre- requisite together with the ability to work well within a team.

    More Details

    Interested? Email: angela@bedfordcab.org.uk or Call: 01234 346543

  • Locations

    • London

    Role Type

    • Administrative

    Legal Status

    • Legal Volunteering

    Receptionist – Advice4Renters

    About the Role

    Role: Administration/Reception

    Location: Kilburn North West London

    Required Skills:

    • Meeting and greeting members of the public
    • Giving out information and advice leaflets
    • Recording client details on first contact by telephone or in person
    • Booking appointments for clients and confirming these in writing
    • Completing forms with clients and obtaining and copying evidence of income
    • Transferring client information onto a computer database and ensuring that missing key information in obtained and entered
    • Good written and oral communication and customer service skills
    • Being able to multitask
    • Good numeracy skills
    • Have an eye for detail

    About the Charity

    Advice4Renters is a busy charity based in Kilburn North West London with the Legal Aid franchise in Housing. It specialises in Housing Law and in particular in representing vulnerable and low income renters.

    Qualifications / Experience Needed

    Some administration experience is required and basic IT skills.

    More Details

    Interested? Email: info@advice4renters.org.uk or Call: 020 7624 4327

  • Locations

    • East

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Advisor – Citizens Advice Chelmsford

    About the Role

    Role: Advisor

    Provides people with advice and support in various areas.

    Location

    Citizens Advice Chelmsford, Burgess Well House, Coval Lane, Chelmsford, Essex, CM1 1FW

    There may be a requirement to work from an outreach centre. We currently run outreach sessions at the following locations:

    The Health Services Clinic, Merchant St, South Woodham Ferrers, CHELMSFORD Essex, CM3 5BF.

    Civic Centre, Duke street, CHELMSFORD, Essex, CM1 1FW

     

    About the Charity

    Citizens Advice Chelmsford offers a free, impartial, independent and confidential advice service covering a range of issues spanning debt and employment to benefits and consumer, and almost everything in between!

    Qualifications / Experience Needed

    Further details about the role:

    A commitment to the aims & principles of the Citizens Advice service
    Excellent written and verbal communication skills
    Respect for views, values and cultures that are different to their own.
    An understanding of why confidentiality is important.
    Being IT literate and open to using computers on a regular basis.
    A positive attitude to self-development and assessment.
    Ability to work as part of a team.
    Ability to recognise their own limits and boundaries in the role

    More Details

    Interested? Email: recruitment@chelmsfordcab.org or Call: 01245 205657

  • Locations

    • Midlands

    Role Type

    • Mentor

    Legal Status

    • Legal Volunteering

    Housing Advice Team Mentor – SNS CAB

    About the Role

    Role: Housing Advice Team Mentor

    Location: Citizens Advice Staffordshire North and Stoke on Trent or remotely

    SNSCAB requires the help of an experienced housing solicitor or barrister who has recent experience of Legal Aid housing advice.  Crucially this would be experience involving successfully using the LAA’s CCMS.

    SNSCAB’s Housing Team are starting to undertake certificated housing work for their clients, and need the support and advice of an experienced housing law solicitor / barrister who has used the CCMS system.

    Commitment would be preferably half a day to talk our team through using CCMS. The mentoring role would be available on the telephone, by e mail to deal with questions and queries as they arise.

    About the Charity

    Staffordshire North and Stoke-on-Trent Citizens Advice Bureaux is a registered charity (no.1001204) and company limited by guarantee (no. 2402902). We are regulated by the Legal Aid Agency, the Financial Conduct Authority (no.617751) the Office of Immigration Services Commissioner (no. N200200617) and hold the Advice Services Alliance’s Advice Quality Standard and the Specialist Help Quality Mark.

    We are one of over 300 Citizens Advice Bureaux based in local communities around the country. Together with our national association, Citizens Advice, we are the Citizens Advice Service.

    Qualifications / Experience Needed

    Volunteer would need experience as a housing solicitor or barrister, who has recent experience of Legal Aid housing advice

    More Details

    Interested? Email: jude.hawes@snscab.org.uk

  • Locations

    • East

    Role Type

    • Triage

    Legal Status

    • Non Legal Volunteering

    Gateway Assessor – Citizens Advice Chelmsford

    About the Role

    Role: Gateway Assessor

    Carries out an initial triage assessment and gives information to clients.

    Location:

    Citizens Advice Chelmsford, Burgess Well House, Coval Lane, Chelmsford, Essex, CM1 1FW

    There may be a requirement to work from an outreach centre. We currently run outreach sessions at the following locations:

    The Health Services Clinic, Merchant St, South Woodham Ferrers, CHELMSFORD
    Essex, CM3 5BF.

    Civic Centre, Duke street, CHELMSFORD, Essex, CM1 1FW.

    About the Charity

    Citizens Advice Chelmsford offers a free, impartial, independent and confidential advice service covering a range of issues spanning debt and employment to benefits and consumer, and almost everything in between!

    Qualifications / Experience Needed

    Must have:

    • A commitment to the aims & principles of the Citizens Advice service
    • Excellent written and verbal communication skills
    • Respect for views, values and cultures that are different to their own.
    • An understanding of why confidentiality is important.
    • Being IT literate and open to using computers on a regular basis.
    • A positive attitude to self-development and assessment.
    • Ability to work as part of a team.
    • Ability to recognise their own limits and boundaries in the role
    More Details

    Interested? Email: recruitment@chelmsfordcab.org or Call: 01245 205657

  • Locations

    • East

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Receptionist/Information Assistant – Citizens Advice Chelmsford

    About the Role

    Role: Receptionist/Information Assistant

    Staffs the reception desk and where necessary signposts clients to information.

    Location:

    Citizens Advice Chelmsford, Burgess Well House, Coval Lane, Chelmsford, Essex, CM1 1FW

    There may be a requirement to work from an outreach centre. We currently run outreach sessions at the following locations:

    The Health Services Clinic, Merchant St, South Woodham Ferrers, CHELMSFORD
    Essex, CM3 5BF.

    Civic Centre, Duke street, CHELMSFORD, Essex, CM1 1FW.

     

    About the Charity

    Citizens Advice Chelmsford offers a free, impartial, independent and confidential advice service covering a range of issues spanning debt and employment to benefits and consumer, and almost everything in between!

    Qualifications / Experience Needed

    Must have:

    • A commitment to the aims & principles of the Citizens Advice service
    • Excellent written and verbal communication skills
    • Respect for views, values and cultures that are different to their own.
    • An understanding of why confidentiality is important.
    • Being IT literate and open to using computers on a regular basis.
    • A positive attitude to self-development and assessment.
    • Ability to work as part of a team.
    • Ability to recognise their own limits and boundaries in the role
    More Details

    Interested? Email: recruitment@chelmsfordcab.org or Call: 01245 205657

  • Locations

    • South East
    • East

    Role Type

    • Research

    Legal Status

    • Legal Volunteering

    Research & Campaigns Worker – Chelmsford CAB

    About the Role

    Role: Research & Campaigns Worker

    Supports the research and use of evidence to campaign for change.

    Location:

    Citizens Advice Chelmsford, Burgess Well House, Coval Lane, Chelmsford, Essex, CM1 1FW

    There may be a requirement to work from an outreach centre. We currently run outreach sessions at the following locations:

    The Health Services Clinic, Merchant St, South Woodham Ferrers, CHELMSFORD
    Essex, CM3 5BF.

    Civic Centre, Duke street, CHELMSFORD, Essex, CM1 1FW.

     

    About the Charity

    Citizens Advice Chelmsford offers a free, impartial, independent and confidential advice service covering a range of issues spanning debt and employment to benefits and consumer, and almost everything in between!

    Qualifications / Experience Needed

    Must have:

    • A commitment to the aims & principles of the Citizens Advice service
    • Excellent written and verbal communication skills
    • Respect for views, values and cultures that are different to their own.
    • An understanding of why confidentiality is important.
    • Being IT literate and open to using computers on a regular basis.
    • A positive attitude to self-development and assessment.
    • Ability to work as part of a team.
    • Ability to recognise their own limits and boundaries in the role
    More Details

    Interested? Email: recruitment@chelmsfordcab.org or Call: 01245 205657

  • Locations

    • South East
    • East

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Administrator – Citizens Advice Chelmsford

    About the Role

    Role: Administrator

    Helps ensure the smooth running and organisation of the office.

    Location:

    Citizens Advice Chelmsford, Burgess Well House, Coval Lane, Chelmsford, Essex, CM1 1FW

    There may be a requirement to work from an outreach centre. We currently run outreach sessions at the following locations:

    The Health Services Clinic, Merchant St, South Woodham Ferrers, CHELMSFORD
    Essex, CM3 5BF.

    Civic Centre, Duke street, CHELMSFORD, Essex, CM1 1FW.

     

    About the Charity

    Citizens Advice Chelmsford offers a free, impartial, independent and confidential advice service covering a range of issues spanning debt and employment to benefits and consumer, and almost everything in between!

    Qualifications / Experience Needed

    Must have:

    • A commitment to the aims & principles of the Citizens Advice service
    • Excellent written and verbal communication skills
    • Respect for views, values and cultures that are different to their own.
    • An understanding of why confidentiality is important.
    • Being IT literate and open to using computers on a regular basis.
    • A positive attitude to self-development and assessment.
    • Ability to work as part of a team.
    • Ability to recognise their own limits and boundaries in the role
    More Details

    Interested? Email: recruitment@chelmsfordcab.org or Call: 01245 205657

  • Locations

    • South East

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    IT Support Assistant – Citizens Advice Chelmsford

    About the Role

    Role: IT Support Assistant

    Assists staff and volunteers with IT issues and helps to improve systems.

    Location:

    Citizens Advice Chelmsford, Burgess Well House, Coval Lane, Chelmsford, Essex, CM1 1FW

    There may be a requirement to work from an outreach centre. We currently run outreach sessions at the following locations:

    The Health Services Clinic, Merchant St, South Woodham Ferrers, CHELMSFORD
    Essex, CM3 5BF.

    Civic Centre, Duke street, CHELMSFORD, Essex, CM1 1FW.

     

     

    About the Charity

    Citizens Advice Chelmsford offers a free, impartial, independent and confidential advice service covering a range of issues spanning debt and employment to benefits and consumer, and almost everything in between!

    Qualifications / Experience Needed

    Must have:

    A commitment to the aims & principles of the Citizens Advice service
    Excellent written and verbal communication skills
    Respect for views, values and cultures that are different to their own.
    An understanding of why confidentiality is important.
    Being IT literate and open to using computers on a regular basis.
    A positive attitude to self-development and assessment.
    Ability to work as part of a team.
    Ability to recognise their own limits and boundaries in the role

    More Details

    Interested? Email: recruitment@chelmsfordcab.org or Call: 01245 205657

  • Locations

    • London

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Advisor – Richmond Legal Advice Service

    About the Role

    Role: Legal Advisor

    Location:

    Advice and assistance is provided at a specific location, every Tuesday evening between 8.00pm to 9.30pm. Location is in central Richmond (Holy Trinity Church, Sheen Park, Richmond, Surrey, TW9 1UP).

    Required Skills:

    • RLAS is seeking solicitors, trainee solicitors, barristers and pupil barristers to provide advice at its weekly drop-in advice clinics.
    • The commitment is low, normally 1 session for 1.5 hours per month – without needing to do any follow-up work.
    • More details:  http://www.rlas.org.uk/volunteering.htm

     

    About the Charity

    Richmond Legal Advice Service (RLAS) provides initial and basic legal advice and assistance at weekly drop-in advice clinics, free of charge.

    The legal advice is provided by volunteers (who can only be solicitor or barristers).

    Qualifications / Experience Needed

    Volunteers must be:

    • solicitors
    • trainee solicitors
    • barristers
    • pupil barristers
    More Details

    Interested? Email: rlas@rlas.org.uk or Call: 07930 405 336

  • Locations

    • South East

    Role Type

    • Media/Publicity

    Legal Status

    • Legal Volunteering

    Media/Publicity Worker – Citizens Advice Chelmsford

    About the Role

    Role: Media/Publicity Worker

    Supports the publicity of services, projects and campaigns.

    Location:

    Roles will generally be based at our local office in Chelmsford, Essex:

    Citizens Advice Chelmsford, Burgess Well House, Coval Lane, Chelmsford, Essex, CM1 1FW

    There may be a requirement to work from an outreach centre. We currently run outreach sessions at the following locations:

    The Health Services Clinic, Merchant St, South Woodham Ferrers, CHELMSFORD
    Essex, CM3 5BF.

    Civic Centre, Duke street, CHELMSFORD, Essex, CM1 1FW.

     

    About the Charity

    Citizens Advice Chelmsford offers a free, impartial, independent and confidential advice service covering a range of issues spanning debt and employment to benefits and consumer, and almost everything in between!

    Qualifications / Experience Needed

    Must have:

    • A commitment to the aims & principles of the Citizens Advice service
    • Excellent written and verbal communication skills
    • Respect for views, values and cultures that are different to their own.
    • An understanding of why confidentiality is important.
    • Being IT literate and open to using computers on a regular basis.
    • A positive attitude to self-development and assessment.
    • Ability to work as part of a team.
    • Ability to recognise their own limits and boundaries in the role
    More Details

    Interested? Email: recruitment@chelmsfordcab.org or Call: 01245 205657

  • Locations

    • South East

    Role Type

    • Events Organiser

    Legal Status

    • Legal Volunteering

    Events Organiser – Citizens Advice Chelmsford

    About the Role

     Role: Events Organiser
    Organises and arranges promotional events.

    Location:

    Roles will generally be based at our local office in Chelmsford, Essex:

    Citizens Advice Chelmsford, Burgess Well House, Coval Lane, Chelmsford, Essex, CM1 1FW

    There may be a requirement to work from an outreach centre. We currently run outreach sessions at the following locations:

    The Health Services Clinic, Merchant St, South Woodham Ferrers, CHELMSFORD
    Essex, CM3 5BF.

    Civic Centre, Duke street, CHELMSFORD, Essex, CM1 1FW.

    About the Charity

    Citizens Advice Chelmsford offers a free, impartial, independent and confidential advice service covering a range of issues spanning debt and employment to benefits and consumer, and almost everything in between!

    Qualifications / Experience Needed

    Must have:

    • A commitment to the aims & principles of the Citizens Advice service
    • Excellent written and verbal communication skills
    • Respect for views, values and cultures that are different to their own.
    • An understanding of why confidentiality is important.
    • Being IT literate and open to using computers on a regular basis.
    • A positive attitude to self-development and assessment.
    • Ability to work as part of a team.
    • Ability to recognise their own limits and boundaries in the role
    • Civic Centre, Duke street, CHELMSFORD, Essex, CM1 1FW.
    More Details

    Interested? Email: recruitment@chelmsfordcab.org or Call: 01245 205657

  • Locations

    • South East
    • East

    Role Type

    • Fundraiser

    Legal Status

    • Non Legal Volunteering

    Fundraiser – Citizens Advice Chelmsford

    About the Role

    Role: Fundraiser

    Helps to raise resources and funds for Citizens Advice Chelmsford.

    Location:

    Citizens Advice Chelmsford, Burgess Well House, Coval Lane, Chelmsford, Essex, CM1 1FW

    There may be a requirement to work from an outreach centre. We currently run outreach sessions at the following locations:

    The Health Services Clinic, Merchant St, South Woodham Ferrers, CHELMSFORD
    Essex, CM3 5BF.

    Civic Centre, Duke street, CHELMSFORD, Essex, CM1 1FW.

     

    About the Charity

    Citizens Advice Chelmsford offers a free, impartial, independent and confidential advice service covering a range of issues spanning debt and employment to benefits and consumer, and almost everything in between!

    Qualifications / Experience Needed

    Must have:

    • A commitment to the aims & principles of the Citizens Advice service
    • Excellent written and verbal communication skills
    • Respect for views, values and cultures that are different to their own.
    • An understanding of why confidentiality is important.
    • Being IT literate and open to using computers on a regular basis.
    • A positive attitude to self-development and assessment.
    • Ability to work as part of a team.
    • Ability to recognise their own limits and boundaries in the role
    More Details

    Interested? Email: recruitment@chelmsfordcab.org or Call: 01245 205657

  • Locations

    • South East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Honorary Legal Adviser – Citizens Advice St Albans District

    About the Role

    Role: Honorary Legal Adviser

    Location: St. Albans

    Required Skills:

    • Citizens Advice St Albans District are looking for solicitors and barristers with experience in Housing, Immigration, Employment or Family law. Solicitors will need a Practising Certificate but will be covered by our professional indemnity insurance.
    • Honorary Legal Advisors usually offer one evening per month on a rota agreed quarterly in advance, typically seeing 3-4 clients for pre-booked 30 minute appointments between 5 – 7pm on Thursday evenings.

    About the Charity

    The Citizens Advice network provides the advice people need for the problems they face and improves the policies and practices that affect peoples’ lives.

    Citizens Advice St Albans District (CASTAD) provides free, confidential and impartial advice. They campaign on a range of different issues in order to improve the policies and services that affect their clients by working closely with parliamentarians and assembly members to provide information about the problems their clients face.

    Qualifications / Experience Needed

    Volunteers need to be:

    • solicitors or barristers with experience in Housing, Immigration, Employment or Family law. Solicitors will need a Practising Certificate but will be covered by our professional indemnity insurance.
    More Details

    Interested? Email: vivien.priestley@castad.org.uk

  • Locations

    • East

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Recruitment Worker – Citizens Advice Chelmsford

    About the Role

    Role: Recruitment Worker

    Helps with the recruitment and organisation of volunteers.

    Location:

    Citizens Advice Chelmsford, Burgess Well House, Coval Lane, Chelmsford, Essex, CM1 1FW

    There may be a requirement to work from an outreach centre. We currently run outreach sessions at the following locations:

    The Health Services Clinic, Merchant St, South Woodham Ferrers, CHELMSFORD
    Essex, CM3 5BF.

    Civic Centre, Duke street, CHELMSFORD, Essex, CM1 1FW.

     

    About the Charity

    Citizens Advice Chelmsford offers a free, impartial, independent and confidential advice service covering a range of issues spanning debt and employment to benefits and consumer, and almost everything in between!

    Qualifications / Experience Needed

    Must have:

    • A commitment to the aims & principles of the Citizens Advice service
    • Excellent written and verbal communication skills
    • Respect for views, values and cultures that are different to their own.
    • An understanding of why confidentiality is important.
    • Being IT literate and open to using computers on a regular basis.
    • A positive attitude to self-development and assessment.
    • Ability to work as part of a team.
    • Ability to recognise their own limits and boundaries in the role
    More Details

    Interested? Email: recruitment@chelmsfordcab.org or Call: 01245 205657

  • Locations

    • East

    Role Type

    • Trustee

    Legal Status

    • Non Legal Volunteering

    Trustee – Citizens Advice Chelmsford

    About the Role

    Role: Trustee

    Works on the trustee board to oversee the governance and legal obligations of Citizens Advice Chelmsford.

    Location:

    Citizens Advice Chelmsford, Burgess Well House, Coval Lane, Chelmsford, Essex, CM1 1FW

    About the Charity

    Citizens Advice Chelmsford offers a free, impartial, independent and confidential advice service covering a range of issues spanning debt and employment to benefits and consumer, and almost everything in between!

    Qualifications / Experience Needed

    As well as relevant experience, the trustee must have:

    A commitment to the aims & principles of the Citizens Advice service
    Respect for views, values and cultures that are different to their own.
    Ability to work as part of a team.
    Ability to recognise their own limits and boundaries in the role

    More Details

    Interested? Email: recruitment@chelmsfordcab.org or Call: 01245 205657

  • Locations

    • North East
    • North West

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Advisor – School of Law, University of Leeds

    About the Role

    Role: Advisor

    Location: School of Law, University of Leeds

    Required Skills:

    • We would like solicitors and barristers to provide the aforementioned face-to-face advice. Although we are keen to expand our existing family, housing and employment clinics, and to develop a small business clinic, we would also be delighted to discuss clinics in other areas (we are currently establishing a wills clinic, and a consumer clinic, for example).
    • The time commitment for this position is flexible.

    About the Charity

    We run ‘pop up’ family, housing and employment clinics in conjunction with local community organisations, advice agencies and charities. Clients are referred to our clinics via those agencies, at which  point our partner practitioners (solicitors and barristers) decide whether or not they can advise in the areas concerned. If they can, clients are booked in for the next scheduled clinic, and are given face-to-face advice by the practitioner.

    Students take records of the advice given, which are then retained by the practitioner and community organisation for future reference.

    Qualifications / Experience Needed

    We provide a handbook to volunteers, and our clinic co-ordinator is present at every clinic to offer assistance to all volunteers

    We would particularly welcome practitioners who can provide advice in the fields of housing, small business, employment and family law, although we are open to discussing clinics in any area of law.

    If solicitors are to come under our insurance, they would need to be at least

    2 years PQE. We are more than happy to discuss separate arrangements for barristers and for solicitors who will be covered by their firm’s insurance.

    More Details

    Interested? Email: S.E.Humphreys@leeds.ac.uk

  • Locations

    • London

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Legal Advisor – Waterloo Legal Advice Service

    About the Role

    Role: Legal Advisors

    We are looking for volunteer legal advisors. The members of the advising team carry out a combined interviewing, advisory and caseworker role mixed into one.

    Location:

    WLAS’ premises are located at 14 Baylis Street, London SE1 7AA, just behind Waterloo train station.

    About the Charity

    Waterloo Legal Advice Service

    Founded by Baroness Helena Kennedy QC in 1971, Waterloo Legal Advice Service (WLAS) is one of the oldest, largest and best-regarded pro bono advice centres in the United Kingdom. Our all-volunteer team consists of around forty lawyers from both private practice and in-house. Our team includes a broad mix of City and high street solicitors, barristers and GLS lawyers.

    WLAS operates as a “drop in” centre which is open every Thursday, between 6.30pm and 8.00pm, and which provides legal advice and assistance to local residents. The main areas of work are housing, employment, consumer, family, contract, small claims, welfare benefits and personal injury. Unlike many advice centres we provide a full range of services, from one-off advice to more complex matters, such as preparing for Court hearings.

    Qualifications / Experience Needed

    We are looking for qualified and trainee solicitors, barristers and pupils, and paralegals who have passed the LPC, BPTC or equivalent, to join our team.

    You must be interested in helping people solve real legal problems and because you will have your own clients, you should be prepared to commit yourself to attend most Thursday evenings, unless prevented by work, illness or holiday.

    You do not need to have prior knowledge or experience of the type of work we do: you will sit alongside an experienced team member until we and you are happy that you should see clients on your own, after which you will have the support and assistance of the other members of our team.

    More Details

    Interested? Email: james.mcgregor@arrowmedia.com

  • Locations

    • North East
    • North West

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Advisor – University of Law Leeds Legal Advice Clinic

    About the Role

    Role: Advisor

    Location: Park Row, Leeds

    Required Skills:

    Lawyers- either solicitors or barristers- to come and volunteer at the clinic on Wednesday evenings.

     

    About the Charity

    Our service comprises of a free 30 minute appointment with a specialist volunteer lawyer at our centre, followed by a detailed letter of advice sent to the client after the meeting. We are currently able to advice on family, employment and housing matters.  Our clinic sits on a Wednesday evening between 6.00pm-7.00pm at our centre at Park Row, Leeds.

    Qualifications / Experience Needed

    We are looking for all qualified solicitors or barristers who can provided assistance in  relation to family, housing, employment, wills , probate and/or any other area of law.

    More Details

    Interested? Email: lac-leeds@law.ac.uk

  • Locations

    • North West

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Advisor – Employment Law Telephone Advice Line

    About the Role

     

    Role: ELTAL volunteer lawyer

    Location: From volunteers office

    Required Skills:

    • Volunteers will be asked to deal with client call backs approximately every 4-6 weeks on a Tuesday evening between 6pm and 8pm.
    • Lawyers generally deal with up to 4 clients per session.  You will be asked to complete a client information sheet to confirm the advice that has been delivered.  Other than that, there is no follow up work.
    • Call backs should be made from the volunteer’s office.  On occasion (and only if local to Leeds), volunteer lawyers may be asked to allow students to sit in to observe the call backs being made.

    About the Charity

    ELTAL provides employment law advice to individuals who are employees.  Client queries are initially screened by student volunteers in the law school, who take details of the client’s case and send these through to our volunteer employment lawyers.  The lawyers call the clients (usually on  a Tuesday evening between 6pm and 8pm) and provide a one-off advice in relation to the legal query.

    Qualifications / Experience Needed

    Employment lawyers with at least 2 years PQE and a current practising certificate.

    Volunteers will be provided with ou training materials and the support of our Pro Bono Manager.  They will also have acces to LawWorks training podcasts.

    All volunteers are insured under BPP insurance as an ELTAL volunteer.

    More Details

    Interested? Email: emmablackstone@bpp.com

  • Locations

    • East

    Role Type

    • Various

    Volunteer – The Chapman Centre

    About the Role

    Role: Volunteer

    Location: The Chapman Centre, 1 Black Horse Lane, Ipswich, Suffolk IP1 2EF

    As a Volunteer, you will be a valued member of our team. Current opportunities include helping with admin duties, preparing and serving breakfast or lunch in the kitchen alongside other kitchen duties, sorting donations, food parcels, helping with laundry and volunteering with the Assertive Outreach Team, who go out in Ipswich to reach out to people who are rough sleeping. We also have opportunities for volunteers to help offer meaningful activities to support people to help build confidence and skills through activities such as arts & crafts, board games, book club and other formal skills training. We can always put your experience, skills and time to good use so, if you have time to offer, then we would like to hear from you !

    About the Charity

    The Chapman Centre is part of the Ipswich Housing Action Group (IHAG) charity, which provides advice and support to adults over 18 on a wide range of issues, such as benefits, debt and housing. The Centre also offers services to people who are homeless and/or rough sleeping.

    More Details

    Interested? Email: admin@ihagcc.co.uk or Call: 01473 232426

  • Locations

    • North East
    • North West

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Supervisor – BPP University Law School Leeds Legal Advice Clinic

    About the Role

     

    Role: Supervisor

    Location: Remotely or at the BPP Law School in Leeds

    Required Skills:

    • The Clinic is currently experiencing considerable demand from clients seeking advice on housing law (particularly landlord and tenant issues) and also general litigation matters.  We are seeking solicitors with at least 2 years PQE to supervise students dealing with these clients.
    • A supervisor is usually invited to join the rota to supervise a case every 6 weeks, although this is flexible.  The commitment for each client varies but is typically between 3-4 hours of supervision.  This includes pre-interview supervision (either in person, or by phone or email) and post interview supervision of the written advice.

    About the Charity

    Our Clinic offers advice to individuals on a wide range of legal matters.  Appointments are student led with the client receiving a comprehensive written advice within 10 working days of the initial meeting.  All work is supervised by qualified lawyers with a specialism in the relevant advice area.

    Qualifications / Experience Needed

    We are looking for practitioners with a current practising certificate and at least 2 years PQE in litigation, property or housing law.

    A supervisor is usually invited to join the rota to supervise a case every 6 weeks, although this is flexible.  The commitment for each client varies but is typically between 3-4 hours of supervision.  This includes pre-interview supervision (either in person, or by phone or email) and post interview supervision of the written advice.

    More Details

    Interested? Email: emmablackstone@bpp.com

  • Locations

    • South East

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Advisor – Central and South Sussex CAB

    About the Role

    Location:

    We have offices in Burgess Hill, Crawley, East Grinstead, Haywards Heath, Horsham, Lancing, Shoreham-by-Sea and Worthing.

    Role: Gateway Assessors and Advisors

    Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice. There are a variety of roles and tasks up to giving full advice. Advisers do some or all of this:

    • finding out the key points of a clients problem
    • finding out what a clients problem is and helping them understand self-help information so the client can act for themselves
    • helping a client with debts to work out a reasonable rate of repayment and supporting them to negotiate this with creditors
    • interviewing a homeless client to find out what their housing options are and helping the client decide their next steps
    • interviewing a client that has been sacked and finding out whether they have lost their job unfairly or not.

     

    About the Charity

    Central and South Sussex Citizens Advice is a registered charity providing free, independent, impartial, confidential advice, to help people resolve their legal, money and other problems. We also influence policymakers to change policies and practices.

    Qualifications / Experience Needed

    You don’t need specific qualifications or experience to train for the role. You’d need:

    • an ability to understand complex information
    • be polite and good at listening
    • to be familiar with using keyboard skills and searching the internet
    • to be able to input data accurately
    • a good level of literacy and numeracy
    • to be open minded and not judge clients
    • to enjoy helping people.

    Please note: If you’re a law student and you train as a Citizens Advice adviser, you can get up to six months off your solicitor training contract!

    More Details

    Interested? Email: Carolyne.Smith@westsussexcab.org.uk or Call: 07786 343292

  • Locations

    • Wales

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Advisor – Cardiff Employment Law Clinic

    About the Role

    Role: Advisor

    Location: Cardiff

    Required Skills:

    • We are looking for solicitors to provide the advice to clients on matters of employment and discrimination law.
    • The clinic runs fortnightly on Wednesdays, with client consultations from 6-8pm. Volunteers should arrive by 5.30pm.

    About the Charity

    This clinic was launched in 2015 and offers employment and discrimination law advice to the most vulnerable across Cardiff and the surrounding areas,

    including:

    * The recently dismissed

    * The unemployed

    * Those undergoing redundancy

    * Individuals facing disciplinary action/ investigation

    * Those discriminated against in their workplaces

    * Individuals dealing with non-payment of their wages

    Qualifications / Experience Needed

    Solicitors who wish to assist need to be a minimum of 3 years PQE, with a valid practicing certificate and practice employment law at least 50% of the time during their day-to-day role.

    More Details

    Interested? Email: info@cardifflawclinic.co.uk

  • Locations

    • London
    • South East
    • South West
    • Midlands
    • North East
    • North West
    • Wales
    • East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Advisers – Communities Empowerment Network

    About the Role

    Nature of the Pro Bono work

    Education advocacy

    Role: Adviser

    Location: Remote working

    We are looking for:

    • Specialist advisors who will provide legal opinions / advice on judicial reviews and SENDT cases.
    • All our volunteers must have a genuine commitment to providing access to justice for all in education.
    • Specialist advisors must be qualified lawyers with expertise in one of the areas of law covered.
    • There is no set level of commitment for this role. We would like to approach specialists on an as and when basis.

    About the Charity

    Communities Empowerment Network (CEN) is an education advocacy charity based in Lambeth, and providing a national service. We support parents whose children are at risk of exclusion or who have been excluded from school at reintegration meetings, governors’ disciplinary committees, independent review panels and, occasionally, special educational needs and disability tribunal.

    CEN was founded in 1999 by a group of lawyers, educators and social workers concerned with the level of school exclusions affecting African-Caribbean children in particular. CEN now provides a national service to mainly African and African-Caribbean parents and parents of children with special educational needs. We offer advice, support and representation to parents. We aim to help minimize the use of school exclusion in the first place; and to counter its damaging effects by facilitating a swift return to full-time mainstream education.

    Qualifications / Experience Needed

     Areas of law

    Education, public and administrative, equality, human rights, special educational needs.

    More Details

    Interested? Email: janet@cenlive.org

  • Locations

    • South East

    Role Type

    • Trustee

    Legal Status

    • Non Legal Volunteering

    Trustee – Central and South Sussex CAB

    About the Role

    Location

    We have offices in Burgess Hill, Crawley, East Grinstead, Haywards Heath, Horsham, Lancing, Shoreham-by-Sea and Worthing.

    Trustee

    Because every local Citizens Advice is a registered charity, each has its own board of trustees. All local Citizens Advice trustee boards welcome people of all ages, backgrounds and experience who are passionate about advice services and can bring innovative ideas, their unique perspective and good judgement.

    Most trustee boards meet in the evenings, which allows you to fit volunteering around a full time job or study. As a trustee you would:

    • shape strategy and give direction to the local Citizens Advice
    • act as employer for paid staff
    • manage the local Citizen Advice finances
    • ensure the local Citizens Advice complies with the law
    • be responsible for upkeep of the local Citizens Advice’s premises, insurance and equipment.

    Trustees are voluntary and unpaid, but out of pocket expenses can be claimed.  The role is rewarding and interesting, whether you want to give something back to your local community, use your skills,  or gain knowledge and experience of the voluntary sector to develop your career.

    About the Charity

    Central and South Sussex Citizens Advice is a registered charity providing free, independent, impartial, confidential advice, to help people resolve their legal, money and other problems. We also influence policymakers to change policies and practices.

    Qualifications / Experience Needed

    Some trustee roles, for example Chair, Treasurer or Company Secretary require specific skills and experience.  Local Citizens Advice trustee boards are particularly keen to hear from people who have business, legal, funding, income generation, charity governance or advice sector experience.

    More Details

    Interested? Email: Carolyne.Smith@westsussexcab.org.uk or Call: 07786 343292

  • Locations

    • London
    • South East
    • South West
    • Midlands
    • North East
    • North West
    • Wales
    • East

    Role Type

    • Mentor

    Legal Status

    • Legal Volunteering

    Mentor – Communities Empowerment Network

    About the Role

    Nature of the Pro Bono work

    Education advocacy

    Role: Mentor

    Location: Remote working

    We are looking for:

    • Specialist mentors who will mentor advocates on areas of law relevant to our work and or, when particularly tricky issues arise.
    • All our volunteers must have a genuine commitment to providing access to justice for all in education.
    • Specialist mentors must be qualified lawyers with expertise in one of the areas of law covered.
    • There is no set level of commitment for this role. We would like to approach specialists on an as and when basis.

     

    About the Charity

    Communities Empowerment Network (CEN) is an education advocacy charity based in Lambeth, and providing a national service. We support parents whose children are at risk of exclusion or who have been excluded from school at reintegration meetings, governors’ disciplinary committees, independent review panels and, occasionally, special educational needs and disability tribunal.

    CEN was founded in 1999 by a group of lawyers, educators and social workers concerned with the level of school exclusions affecting African-Caribbean children in particular. CEN now provides a national service to mainly African and African-Caribbean parents and parents of children with special educational needs. We offer advice, support and representation to parents. We aim to help minimize the use of school exclusion in the first place; and to counter its damaging effects by facilitating

    Qualifications / Experience Needed

     Areas of law

    Education, public and administrative, equality, human rights, special educational needs.

    More Details

    Interested? Email: janet@cenlive.org

  • Locations

    • Wales

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Administrator – Cardiff Employment Law Clinic

    About the Role

    Role: Administrator

    Location: Cardiff

    Required Skills:

    • We need admin volunteers to provide assistance and support to the clients, as well as to assist in the administration of the clinic
    • The clinic runs fortnightly on Wednesdays, with client consultations from 6-8pm. Volunteers should arrive by 5.30pm
    • Our admin volunteers sometimes get the opportunity to observe the solicitors providing advice to clients, which is an invaluable experience to anyone wanting to become a lawyer themselves.

    About the Charity

    This clinic was launched in 2015 and offers employment and discrimination law advice to the most vulnerable across Cardiff and the surrounding areas,

    including:

    * The recently dismissed

    * The unemployed

    * Those undergoing redundancy

    * Individuals facing disciplinary action/ investigation

    * Those discriminated against in their workplaces

    * Individuals dealing with non-payment of their wages

    Qualifications / Experience Needed

    Volunteers need no previous legal experience, and although the role does suit anyone currently studying law in any format (Undergraduate, post graduate, LPC, BTPC, GDL) or considering applying for law in the future, it is not a pre-requisite.

    More Details

    Interested? Email: info@cardifflawclinic.co.uk

  • Locations

    • London

    Role Type

    • Intern

    Legal Status

    • Non Legal Volunteering

    Internship – Access to Justice Foundation

    About the Role

    Role: Intern

    Location: National Pro Bono Centre

    Law or Marketing/ Events Student. 2nd or 3rd Year or post graduate. Please see below:

    An exciting opportunity to join a small, dynamic charity working to improve access to justice for the most vulnerable in society, enabling you to gain valuable work experience. During your internship you will have genuine responsibility working on one of our fundraising projects.

    The role is based in our London office but may involve some travel across England and Wales. We ask for a minimum commitment of one day per week for 12 weeks. Whilst it is an unpaid voluntary role, reasonable travel expenses within London will be reimbursed.

    Person specification

    This role would suit someone with the following:

    • Enthusiasm for the cause and the work of the Foundation
    • Strong communication and interpersonal skills
    • Reasonable understanding of the law
    • Excellent organisational skills and the ability to work well under pressure
    • Confidence with IT
    • Energy, flexibility and motivation

    About the Charity

    Formed in 2008, The Access to Justice Foundation was established to provide funding for free legal advice.  From paying the lease for a front line agency’s premises, to providing the excellent match-making and case management services undertaken by organisations such as LawWorks and the Bar Pro Bono Unit, a steady income is vital to allow the sector to carry on its work.

    Qualifications / Experience Needed

    Law or Marketing/ Events Student. 2nd or 3rd Year or post graduate.

    More Details

    Interested? Email: vacancy@atjf.org.uk

  • Locations

    • South East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Pro Bono Clinic – Central & South Sussex CAB

    About the Role

     Location

    We have offices in Burgess Hill, Crawley, East Grinstead, Haywards Heath, Horsham, Lancing, Shoreham-by-Sea and Worthing.

    Role

    Pro Bono Clinic Volunteer – To provide free legal advice on a range of issues, including housing, immigration and employment.

     

    About the Charity

    Central and South Sussex Citizens Advice is a registered charity providing free, independent, impartial, confidential advice, to help people resolve their legal, money and other problems. We also influence policymakers to change policies and practices.

    Qualifications / Experience Needed

    There are many and varied opportunities to volunteer for lawyers, regardless of your area of legal practice or your level of experience.

    More Details

    Interested? Email: Carolyne.Smith@westsussexcab.org.uk or Call: 07786 343292

  • Locations

    • London

    Role Type

    • Mentor

    Legal Status

    • Legal Volunteering

    Cost Expertise – Access to Justice Foundation

    About the Role

    Role: Cost Expertise for pro bono cost queries

    Location: The National Pro Bono Centre

    • The Access to Justice Foundation  is seeking cost expertise for pro bono cost queries.
    • Volunteers can be Law Student 2nd or 3rd year or Law post Graduate students and must have familiarity with the legal system, in particular Litigation and cost orders.

    About the Charity

    Formed in 2008, The Access to Justice Foundation was established to provide funding for free legal advice.  From paying the lease for a front line agency’s premises, to providing the excellent match-making and case management services undertaken by organisations such as LawWorks and the Bar Pro Bono Unit, a steady income is vital to allow the sector to carry on its work.

    Qualifications / Experience Needed

    Law Student 2nd or 3rd year. Law post Graduate – Understanding of the Law system in particular Litigation and cost orders.

    More Details

    Interested? Email: vacancy@atjf.org.uk

  • Locations

    • London

    Role Type

    • Intern

    Legal Status

    • Non Legal Volunteering

    Projects Intern – Advocates for International Development (A4ID) –

    About the Role

    Role: Projects Intern

    Application deadline Mon 21/11/2016 at 12:00
    Interview date Tue 06/12/2016
    Start date Wed 11/01/2017
    End date End June 2017
    Time commitment 3-5 days per week
    Usual hours 9.30 – 17.30
    Location Near Old Street, London
    Expenses Up to £5 per day for lunch and travel

    Required Skills:

    This role involves assisting with the delivery and development of A4ID’s broker service which matches requests for legal advice from development organisations with lawyers able to provide free (pro bono) assistance. The primary tasks for pro bono projects interns are to:

    • Conduct phone interviews with development organisations regarding the quality and impact of the legal advice they received, and
    • Prepare written reports for A4ID legal partners.

    Other tasks may include:

    • Assisting with the administration of the broker service including inputting and analysing project data, preparing letters and communicating with partners,
    • Carrying out research into the legal and development sectors,
    • Writing articles and news stories for A4ID’s or other organisations’ websites and publications,
    • Attending meetings and events with A4ID staff.

    About the Charity

    Advocates for International Development (A4ID) is the charity that empowers lawyers to use their skills to fight world poverty. Through our pro bono broker and legal education services we are helping the legal sector to meet its global corporate social responsibility to bring about world development. For more information about our work and our partners, please take a look at our website: http://www.a4id.org/.

    Qualifications / Experience Needed

    Required:

    • Commitment to making a contribution to the work of A4ID;
    • Strong interest in international development and the law;
    • Excellent organisational skills;
    • Excellent attention to detail;
    • Excellent English language skills, both spoken and written;
    • A warm, personable manner with confidence dealing with new people, particularly by phone;
    • Competent IT skills including experience of Word, Outlook and Excel

    Desirable

    • Knowledge of international development;
    • Experience of working in a professional legal and/or charitable organisation;
    • Experience writing marketing materials;
    • Experience using social media;
    • Experience updating wordpress websites, using Salesforce or other databases;
    • Fluent (written and spoken) second language, in particular French or Spanish.
    More Details

    Interested? Email: andrew.mackay@a4id.org

  • Locations

    • London
    • South East
    • South West
    • Midlands
    • North East
    • North West
    • Wales
    • East

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Local Legal Support Trust Fundraisers – Access to Justice Foundation

    About the Role

    Role: Fundraiser

    Location: Own Local Area in trust (e.g. Liverpool  – North West Local Support Trust)

    We need assistance with:

    • spreading the word
    • sourcing raffle prizes
    • attracting local press to the legal walk in your area
    • assistance with local sponsorship.

    About the Charity

    Formed in 2008, The Access to Justice Foundation was established to provide funding for free legal advice.  From paying the lease for a front line agency’s premises, to providing the excellent match-making and case management services undertaken by organisations such as LawWorks and the Bar Pro Bono Unit, a steady income is vital to allow the sector to carry on its work.

    Qualifications / Experience Needed

    No Qualifications  – only enthusiasm for the cause!

    More Details

    Interested? Email: vacancy@atjf.org.uk

  • Locations

    • London

    Role Type

    • Intern

    Legal Status

    • Non Legal Volunteering

    Training Intern – Advocates for International Development (A4ID)

    About the Role

    Role: Training Intern

    Application deadline 21/11/2016 at 12:00
    Interview date 08/12/2016
    Start date 11/01/2017
    End date End of June 2017
    Time commitment 1-2 days a week
    Usual hours 9.30 – 17:00 (flexible)
    Location Old Street, London
    Expenses Up to £5 per day for lunch and travel

    Required Skills:

    This role involves assisting the A4ID Training department with scoping, research, planning and conducting various training courses and events on Law, Development, and Business & Human Rights. The position will work with the Head of Learning toward two key objectives:

    1. Plan the content, logistics and budget for the annual Law and Development Training Programme 2016 / 2017, as well as promote the event among the legal profession in London
    2. Plan the content, logistics and budget for expansion of training programmes and events into different thematic and geographic areas.
    3. Plan, organise and promote training courses and events on Business & Human Rights and Development issues in the UK, India, and Kenya.

    The role will require:

    • Conducting research on A4ID’s current Training activities and potential for growth
    • Conducting market research into existing training programmes run by ‘competitors’.
    • Assisting in the planning, promoting and running of training days and events for development organisations and law firms
    • Carrying out other research into the legal and development sectors (such as identifying experts in specific development areas so as to involve them in our training programmes);
    • Assisting with liaising with A4ID partners, and increasing A4ID’s visibility as a quality training provider
    • Assisting the Head of Learning as required with other related tasks.

     

    About the Charity

    Advocates for International Development (A4ID) is the charity that empowers lawyers to use their skills to fight world poverty. Through our pro bono broker and legal education services we are helping the legal sector to meet its global corporate social responsibility to bring about world development. For more information about our work and our partners, please take a look at our website: http://www.a4id.org/.

    Qualifications / Experience Needed

    Required:

    • Commitment to the work of A4ID
    • Strong interest in international development or law, and the intersection of these two fields
    • Experience in event organising, online marketing and/or market research
    • Excellent organisational skills; attention to detail and time management
    • Excellent English language skills, both spoken and written
    • Strong interpersonal skills to assist in communication with legal and development organisations
    • Competent IT skills including experience of Word, Outlook, Excel, and social media

     

    Desirable

    • Experience in planning and promoting training workshops or seminars
    • Experience drafting articles, blog posts or communications material
    • A background in marketing and advocacy
    • Experience of working in a professional legal and/or charitable organisation
    More Details

    Interested? Email: andrew.mackay@a4id.org

  • Locations

    • London

    Role Type

    • Intern

    Legal Status

    • Non Legal Volunteering

    Operations Intern – Advocates for International Development (A4ID)

    About the Role

    Role: Operations Intern

    Application deadline Mon 21/11/2016 at 12:00
    Interview date Wed 07/12//2016
    Start date Wed 11/01/2017
    End date End June 2017
    Time commitment Up to five days per week
    Usual hours 10:00  – 17.00
    Location Old Street, London
    Expenses Up to £5 per day for lunch and travel

    Required Skills:

    This role involves assisting with the delivery and development of the work of A4ID, a charity whose vision is to see the law and lawyers playing their full part in the eradication of poverty, including:

    • Assisting the COO with the co-ordination of office systems and processes;
    • Assisting with legal and compliance review of A4ID policies, procedures, and protocols;
    • Assisting with general internal legal advice as and when required;
    • Assisting with general charity and company operations;
    • Assisting with fundraising research, drafting, reviews, and applications;
    • Assisting Finance Officer with bookkeeping, invoices, and receipts;
    • Supporting the work of the Chief Operating Officer more generally.

    About the Charity

    Advocates for International Development (A4ID) is the charity that empowers lawyers to use their skills to fight world poverty. Through our pro bono broker and legal education services we are helping the legal sector to meet its global corporate social responsibility to bring about world development. For more information about our work and our partners, please take a look at our website: http://www.a4id.org/.

    Qualifications / Experience Needed

    Required:

    • Commitment to making a contribution to the work of A4ID;
    • Strong interest in international development and the law;
    • Excellent organisational skills;
    • Excellent attention to detail;
    • Excellent English language skills, both spoken and written;
    • Competent IT skills including experience of Word, Outlook, and Excel.

     

    Desirable

    • Knowledge of international development;
    • Experience of working in a professional legal and/or charitable organisation.
    More Details

    Interested? Email: andrew.mackay@a4id.org

  • Locations

    • London

    Role Type

    • Centre support role

    Legal Status

    • Non Legal Volunteering

    Active Community Plus Volunteer – Age UK (Ealing)

    About the Role

    Active Community Plus (ACP) Volunteer:

    To help older people maintain their dignity and independence by assisting at one of our Active Community Plus (ACP) Centres, helping to provide a friendly atmosphere for older people to meet together and enjoy each other’s company.

    What an ACP volunteer does:

    • Establish, maintain and develop relationships with users within the centre
    • Provide assistance with domestic tasks including serving hot drinks and meals.
    • Report any concerns about the safety, health or well-being of service users

    How much time is involved: 

    Morning, afternoon or full day sessions as agreed. You can stop volunteering at any time but please do let us know as soon as possible.

    Expenses and Insurance:

    We will cover agreed out-of-pocket expenses for volunteers (e.g. travel costs). We will also insure you for the time you are volunteering with us.

    Responsible to:

    Designated Manager

     

    Location: Borough of Ealing

    About the Charity

    Age UK Ealing operate a range of services to promote independence and well being for older people throughout the London Borough of Ealing.

     

    Qualifications / Experience Needed

    Personal qualities most suited to this role:

    • A liking for and empathy with older people
    • Understands the need for confidentiality
    • Enjoys working as part of a team
    • Reliability and trustworthiness
    • An interest in developing activities for older people
    More Details

    Interested? Email: Volunteer.Co-ordinator@AGEUKEaling.org.uk or Call: 020 8567 8017

  • Locations

    • Midlands

    Role Type

    • Trainer

    Legal Status

    • Legal Volunteering

    Matching Service – The Citizenship Foundation

    About the Role

    Role: Legal volunteers to hold training sessions in schools

    Location: Manchester and Birmingham (However the Matching Service will be rolled out nationwide in 2017, so if you are interested in volunteering in the future please do register your interest.)

    Required Skills:

    The Citizenship Foundation’s SmartLaw team are running a pilot Matching Service in the Birmingham and Manchester areas. The Matching Service aims to match local schools with legally trained individuals who are interested in volunteering in a classroom to facilitate a 1 hr session with students about different areas of the law; from Social Media and the Law to Human Rights. The Citizenship Foundation provides all the materials needed for the volunteers to run engaging and interactive sessions and even provides volunteers with a training session to ensure that they feel confident facilitating a session with students about the law.

    About the Charity

    The Citizenship Foundation is an educational charity which works to help young people understand the law, politics and democratic life. The Citizenship Foundation does this by promoting participation, helping teachers to teach citizenship and working with young people on issues that concern them.

    Qualifications / Experience Needed

    Volunteers must be legally trained.

    More Details

    Interested? Email: therri.tait@citizenshipfoundation.org.uk or Call: 02075665035

  • Locations

    • London
    • South East

    Role Type

    • Salesforce Support Volunteer

    Legal Status

    • Non Legal Volunteering

    Salesforce / CRM volunteer – LLST

    About the Role

    We are a fundraising, grant making and in kind support charity that works with over 100 other voluntary organisations. We use Salesforce to manage our various relationships, financial recording and more and would love to improve our system. We are looking for experienced Salesforce administrators who could look at our system and see what improvements could be made to quicken our processes or make them more effective.

    We’d be happy for this to be a one off project or ongoing support – if you are interested please get in touch and we can see what would work for both of us!

    About the Charity

    The London Legal Support Trust is an independent charity that raises funds for free legal services in London & the South East.

    We support the provision of specialist legal advice through law centres, advice agencies and citizens advice bureaux by providing them with grant funding alongside other forms of support. We raise funds from fundraising events, including the London Legal Walk. We also receive ad hoc donations from law firms and chambers.

    In addition to funding we offer our knowledge, contacts and experience of the sector to help agencies to become more sustainable.

    Qualifications / Experience Needed

    • Salesforce experience (CRM system)
    More Details

    Interested? Email: volunteering@llst.org.uk or Call: 02070923400

  • Locations

    • London

    Role Type

    • Befriender

    Legal Status

    • Non Legal Volunteering

    Accessible Transport Applications Volunteer – Age UK (Ealing)

    About the Role

     

    What an Accessible Transport applications volunteer does:

    Provides assistance to clients, with the completion of their application forms for help with accessible transport, office or home based.

      • Prepares and assists with the completion of forms such as Blue Badge, Dial-A-Ride, Taxi-card, Freedom Pass & 60+ Oyster Cards.
      • Photocopying and collating documents
      • Basic record keeping and filing

    How much time is involved?

    2 – 4 hours per week on a dedicated week day, during office hours between 9am and 4pm. Days and times within this are flexible as agreed with your supervisor.

    You can stop volunteering at any time but please do let us know as soon as possible.

    Expenses and Insurance:

    We will cover agreed out-of-pocket expenses for volunteers (e.g. travel costs). We will also insure you for the time you are volunteering with us.

    Responsible to:

    Information and Advice Manager

    Location: Borough of Ealing

     

    About the Charity

    Age UK Ealing operate a range of services to promote independence and well being for older people throughout the London Borough of Ealing.

    Qualifications / Experience Needed

    Personal qualities most suited to this role:

    • A methodical and orderly approach
    • Experience of using a computer and knowledge of Microsoft applications preferable
    • Patient, discreet and sensitive
    • Good communicator and listener
    • Understands the need for confidentiality
    • Reliable

    Full training will be provided to all volunteers.

    More Details

    Interested? Email: Volunteer.Co-ordinator@AGEUKEaling.org.uk or Call: 020 8567 8017

  • Locations

    • London
    • South East
    • South West
    • Midlands
    • North East
    • North West
    • Wales
    • East

    Role Type

    • Graphic Design

    Legal Status

    • Non Legal Volunteering

    Graphic Design Volunteer – LLST

    About the Role

    We are looking for a graphic design volunteer to help us look with a fresh pair of eyes at our marketing materials, leaflets, posters, social media images etc and both refresh these for upcoming events, but also help put together a strategy going forward. As a very small team we would also hugely appreciate some training for our staff who often have to create these materials themselves, to be able to recognise what makes an effective or ineffective design (beyond our personal taste!).

    About the Charity

    The London Legal Support Trust is an independent charity that raises funds for free legal services in London & the South East.

    We support the provision of specialist legal advice through law centres, advice agencies and citizens advice bureaux by providing them with grant funding alongside other forms of support. We raise funds from fundraising events, including the London Legal Walk. We also receive ad hoc donations from law firms and chambers.

    In addition to funding we offer our knowledge, contacts and experience of the sector to help agencies to become more sustainable.

    Qualifications / Experience Needed

    • passion and skills in graphic design is all that is needed really, if that comes from particular qualifications or experience then please tell us about that, but we are happy to consider someone with less experience but natural talent in the area
    More Details

    Interested? Email: volunteering@llst.org.uk or Call: 02070923400

  • Locations

    • London
    • South East
    • South West
    • Midlands
    • North East
    • North West
    • Wales
    • East

    Role Type

    • Advisor

    Legal Status

    • Non Legal Volunteering

    Comms Volunteer – LLST

    About the Role

    We are looking for a volunteer with skills and experience in written comms – perhaps internal comms in a corporate environment, or fundraising or support comms with a charity. You would be helping us look at our external comms such as our website, event newsletters, joining instructions etc to see if we can standardise and improve these at all. The aim is to engage with supporters more, explain what we do and why we do it as clearly as possible, and convey the messages we want to as easily as possible. A fresh pair of eyes and unconnected volunteer would be hugely appreciated and you could make a very big difference!

    About the Charity

    The London Legal Support Trust is an independent charity that raises funds for free legal services in London & the South East.

    We support the provision of specialist legal advice through law centres, advice agencies and citizens advice bureaux by providing them with grant funding alongside other forms of support. We raise funds from fundraising events, including the London Legal Walk. We also receive ad hoc donations from law firms and chambers.

    In addition to funding we offer our knowledge, contacts and experience of the sector to help agencies to become more sustainable.

    Qualifications / Experience Needed

    • experience and skills in written communications
    More Details

    Interested? Email: volunteering@llst.org.uk or Call: 02070923400

  • Locations

    • London

    Role Type

    • Administrative

    Legal Status

    • Non Legal Volunteering

    Reception Assistant – Age UK (Ealing)

    About the Role

     

    What a Reception Assistant does:

    First point of contact for all clients coming into the Ealing Specialist Advice Service (ESAS) and Age UK Ealing Reception, providing a welcoming face to all visitors and a welcoming voice on the telephone.

    • Answers the telephone and ensures that clients are directed to the appropriate  service and takes messages
    • Takes detailed notes for a triage system to enable an effective referral process
    • Manage enquires by phone, email and direct contact
    • Gives reassurance to some older people who may be anxious and nervous
    • Assists staff and other volunteers with managing enquiries by phone, email, fax and direct contact
    • Welcomes visitors, ensuring that they sign in and, where appropriate, offers some form of refreshment

    How much time is involved? 

    Flexible as agreed with your supervisor. You can stop volunteering at any time but please do let us know as soon as possible.

    Expenses and Insurance:

    We will cover agreed out-of-pocket expenses for volunteers (e.g. travel costs). We will also insure you for the time you are volunteering with us.

    Responsible to:

    Information & Advice Manager

    About the Charity

    Age UK Ealing operate a range of services to promote independence and well being for older people throughout the London Borough of Ealing.

    Qualifications / Experience Needed

    Personal qualities most suited to this role:

     

    • Good interpersonal skills, particularly listening
    • Understands the need for confidentiality
    • Able to take clear notes to pass onto the advisors
    • Patient, tactful, discreet, sensitive and reliable
    • Can work in a busy, sometimes hectic environment
    • Can respond appropriately to different and sometimes difficult situations

    Full training will be provided to all volunteers.

    More Details

    Interested? Email: Volunteer.Co-ordinator@AGEUKEaling.org.uk or Call: 020 8567 8017

  • Locations

    • London
    • South East

    Role Type

    • Trainer

    Legal Status

    • Non Legal Volunteering

    Media Volunteer – LLST

    About the Role

    We are looking for media professionals who are used to training people for interviews with the media, teaching them how to prepare press releases and generally spread the word about the free legal advice sectors’ work.

    About the Charity

    The London Legal Support Trust is an independent charity that raises funds for free legal services in London & the South East.

    We support the provision of specialist legal advice through law centres, advice agencies and citizens advice bureaux by providing them with grant funding alongside other forms of support. We raise funds from fundraising events, including the London Legal Walk. We also receive ad hoc donations from law firms and chambers.

    In addition to funding we offer our knowledge, contacts and experience of the sector to help agencies to become more sustainable.

    Qualifications / Experience Needed

    • media and training experience
    More Details

    Interested? Email: volunteering@llst.org.uk or Call: 02070923400

  • Locations

    • London

    Role Type

    • Befriender

    Legal Status

    • Non Legal Volunteering

    Volunteer Befriender (Telephone) – Age UK (Ealing)

    About the Role

    To provide telephone companionship, to combat loneliness and social isolation.

    What a volunteer befriender does:

    • Has a telephone call with an older person on a regular basis
    • Provides information and refers to other services.
    • Provides company to alleviate isolation.

    How much time is involved? 

    2-3 hours per week, on a Monday, Tuesday or Thursday during office hours 9am to 4pm. Days flexible as agreed with your supervisor.

    You can stop volunteering at any time but please do let us know as soon as possible.

    Expenses and Insurance:

    We will cover agreed out-of-pocket expenses for volunteers (eg travel costs). We will also insure you for the time you are volunteering with us.

    Responsible to:

    Telephone Support Manager

     

    About the Charity

    Age UK Ealing operate a range of services to promote independence and well being for older people throughout the London Borough of Ealing

    Qualifications / Experience Needed

    Personal qualities most suited to this role:

    • Good communication & listening skills;
    • Understands confidentiality;
    • Sense of humour;
    • Understands and empathises with the needs of older people;
    • Patient and sensitive;
    • Reliable; and
    • Able to deal with emergencies.

     

    Training:

    Training will be offered to meet the requirements of the role but IT skills are essential.

    More Details

    Interested? Email: Volunteer.Co-ordinator@AGEUKEaling.org.uk or Call: 020 8567 8017

  • Locations

    • London
    • South East

    Role Type

    • Trainer

    Legal Status

    • Non Legal Volunteering

    Legal Aid Billing Support – LLST

    About the Role

    We support over 100 free legal advice centres in London and the South East and a fair proportion of these organisations have legal aid contracts. We are looking for volunteers to be called upon to help clear backlogs of billing where they exist, but also to help Centres look at how they are billing work, the systems in place and whether they can be improved. This can be a one off project or on-going support work depending on the volunteers availability.

    About the Charity

    The London Legal Support Trust is an independent charity that raises funds for free legal services in London & the South East.

    We support the provision of specialist legal advice through law centres, advice agencies and citizens advice bureaux by providing them with grant funding alongside other forms of support. We raise funds from fundraising events, including the London Legal Walk. We also receive ad hoc donations from law firms and chambers.

    In addition to funding we offer our knowledge, contacts and experience of the sector to help agencies to become more sustainable.

    Qualifications / Experience Needed

    • experience of legal aid billing
    More Details

    Interested? Email: volunteering@llst.org.uk or Call: 02070923972

  • Locations

    • London
    • South East
    • South West
    • Midlands
    • North East
    • North West
    • Wales
    • East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Advice Line – IPSEA

    About the Role

    Role: Advice Line volunteer

    Location: Our advice line volunteers work remotely and provide advice over the telephone.

    Required Skills:

    • Our Advice Line volunteers provide legally based information, advice and support to parents with children with SEN/disability
    • Whatever skills you already have you will be able to put them to use in a completely new environment. A genuine concern for helping get the right education for children with special education needs and disabilities is essential. You’ll need to keep things confidential and have the time – either to support parents with their case and represent them at tribunal or take calls on our advice line.  You will need to be reliable, willing to get involved and communicate effectively.

     

    About the Charity

    IPSEA offers free, independent legally based information, advice and support to help get the right education for children with special educational needs and disabilities (SEND). One in five school pupils have SEND and thousands of these pupils are struggling to fulfil their educational potential. We are the only charity providing this service across all SEND issues in England, working to empower parents to challenge their local authorities.  Take a look at our website www.ipsea.org.uk for more information.

    Qualifications / Experience Needed

    All our roles are supported by comprehensive online and face to face training which new volunteers would need to undertake.

    More Details

    Interested? Email: hwatson@ipsea.net or Call: 01799 582 030

  • Locations

    • London
    • South East

    Role Type

    • Network Champion

    Legal Status

    • Non Legal Volunteering

    Network Champions – LLST

    About the Role

    We are a small charity (with a fun and friendly team!) that hold fundraising events and work closely with free legal advice charities in London and the South East to help them run as effectively as possible. We are looking for network champions – people connected via associations or other professional networks who can help us spread the word about Legal Support Trust events and encourage others to join in.

    About the Charity

    The London Legal Support Trust is an independent charity that raises funds for free legal services in London & the South East.

    We support the provision of specialist legal advice through law centres, advice agencies and citizens advice bureaux by providing them with grant funding alongside other forms of support. We raise funds from fundraising events, including the London Legal Walk. We also receive ad hoc donations from law firms and chambers.

    In addition to funding we offer our knowledge, contacts and experience of the sector to help agencies to become more sustainable.

    Qualifications / Experience Needed

    • none needed – if you are interested in helping us spread the word please just let us know how you might be able to do so!
    More Details

    Interested? Email: volunteering@llst.org.uk or Call: 02070923400

  • Locations

    • London

    Role Type

    • Befriender

    Legal Status

    • Non Legal Volunteering

    Volunteer Befriender (Home visiting) – Age UK (Ealing)

    About the Role

    To provide companionship, combat loneliness and social isolation.

    What a volunteer befriender does:

    • Visits an older person in their own home on a regular basis
    • Shares a cup of tea and has a chat
    • Escorts someone to a GP/Hospital appointment
    • Escorts someone to do some shopping
    • Provides company to alleviate isolation.
    • Provides information and refers to other services.

    How much time is involved: 

    2-4 hours per week, as agreed with your supervisor. You can stop volunteering at any time but please do let us know as soon as possible.

    Expenses and Insurance:

    We will cover agreed out-of-pocket expenses for volunteers (eg travel costs). We will also insure you for the time you are volunteering with us.

    Responsible to:

    Designated Manager

     

    About the Charity

    Age UK Ealing operate a range of services to promote independence and well being for older people throughout the London Borough of Ealing

    Qualifications / Experience Needed

    Personal qualities most suited to this role:

    • Good communication skills;
    • Understands confidentiality;
    • Sense of humour;
    • Understands and empathises with the needs of older people;
    • Patient and sensitive;
    • Reliable; and
    • Able to deal with emergencies.
    More Details

    Interested? Email: Volunteer.Co-ordinator@AGEUKEaling.org.uk or Call: 020 8567 8017

  • Locations

    • London
    • South East

    Role Type

    • Walk Route Marshal

    Legal Status

    • Non Legal Volunteering

    London Legal Walk Marshals – LLST

    About the Role

    Could you help the London Legal Walk run smoothly?

    We couldn’t stage this fantastic event without a team of volunteers acting as walk marshals – last year’s were brilliant and we got lots of compliments about them!

    Yasmin Ayoub, a previous steward, said, “I really enjoyed being a steward and was grateful I got the opportunity to do so. The participants of the walk were so upbeat that I throughly enjoyed myself and would recommend anyone to do it as it is a fantastic experience.”

    Bawar Hamad, another volunteer, told us, “Not only was it a great day for fundraising but everyone I spoke to, including solicitors, barristers and all of the other stewards made the whole experience incredibly worthwhile.”

    What is involved?

    As a marshal you will help us prepare the day, set up the street party and registration desks, and/or later be positioned along the route where it will be your role to direct walkers and offer support and encouragement as they go past. Afterwards you are invited to join in the fun at the street party on Carey Street.

    We need volunteers who are available on Monday 22nd May 2017 and able to commit to one (or more!) of these time slots:

    • Walk volunteer – prep and set up: 11am – 4pm (only 25 needed)
    • Route marshal – prep and en route: 3pm – 9pm (100 needed)
    • Route marshal (en route): 4pm – 10pm (100 needed)

    You can volunteer for one slot or more than one slot.

    The finer details will be provided to you in advance and at the briefing meeting on the day of the walk. At this meeting you will collect your marshalling pack and learn which particular group you have been assigned to.

    Volunteers will have a great time, first helping blow up lots of balloons and helping set up the street party, and then positioned on the route to cheer and guide the walkers. You will also receive a goody bag as a thank you for helping out AND you’ll finish your evening by attending the brilliant street party at the finish line of the walk!

    We are also hoping to have a special thank you event for our marshals a week or two after the walk – we’ll keep you posted on plans for that!

    About the Charity

    The London Legal Support Trust is an independent charity that raises funds for free legal services in London & the South East.

    We support the provision of specialist legal advice through law centres, advice agencies and citizens advice bureaux by providing them with grant funding alongside other forms of support. We raise funds from fundraising events, including the London Legal Walk. We also receive ad hoc donations from law firms and chambers.

    In addition to funding we offer our knowledge, contacts and experience of the sector to help agencies to become more sustainable.

    Qualifications / Experience Needed

    • none just a friendly, positive attitude!
    More Details

    Interested? Email: volunteering@llst.org.uk or Call: 02070923400

  • Locations

    • London

    Role Type

    • Befriender

    Legal Status

    • Non Legal Volunteering

    Restore Plus Volunteer (Home visiting) – Age UK (Ealing)

    About the Role

    To support older people, by providing them with help and opportunities, to regain their confidence, independence and self-esteem.

    What a Restore Plus volunteer does:

    • Visits an older person in their own home on a regular basis
    • Provides company to alleviate isolation
    • Provides an escort to do shopping or attend medical appointments
    • Provides support to engage in other activities such as chair-based exercises
    • Provides information and refers to other services
    • How much time is involved?  2 hours per week on a dedicated weekday during office hours 9am to 4 pm for a minimum of 8 weeks. Days flexible as agreed with your supervisor.You can stop volunteering at any time but please do let us know as soon as possible.Expenses and Insurance:

      We will cover agreed out-of-pocket expenses for volunteers (eg travel costs). We will also insure you for the time you are volunteering with us.

      Responsible to:

      Restore Plus Coordinator

    Location:

    Borough of Ealing

    About the Charity

    Age UK Ealing operate a range of services to promote independence and well being for older people throughout the London Borough of Ealing.

    Qualifications / Experience Needed

    Training will be offered to meet the requirements of the role but IT skills are essential.

     

    Personal qualities most suited to this role:

    • Good communication skills;
    • Understands confidentiality;
    • Flexible;
    • Understands and empathises with the needs of older people;
    • Patient and sensitive;
    • Reliable; and
    • Able to deal with emergencies.
    More Details

    Interested? Email: Volunteer.Co-ordinator@AGEUKEaling.org.uk or Call: 020 8567 8017

  • Locations

    • London
    • South East

    Role Type

    • Student Ambassador

    Student Ambassadors – LLST

    About the Role

    New for 2016 – we launched our Student Ambassador programme and have a whole number of bright and dedicated students (with lots of common sense!) and excellent communication skills now advocating for LLST and our events within their university/college community.

    As a special opportunity through National Pro Bono Week – we are accepting further applications for one week only!

    If you take on this role you will be our key go to person for your university to be responsible for raising awareness of the pro bono and free legal advice sector,  and how students can participate in LLST’s and ATJF’s exciting fundraising initiatives to further access to justice.

    Being an ambassador will provide you with a fantastic chance to improve your networking, marketing and communication skills which will be of great use in your future career, as well as contributing by helping raise funds for a great cause!

     

    About the Charity

    The London Legal Support Trust is an independent charity that raises funds for free legal services in London & the South East.

    We support the provision of specialist legal advice through law centres, advice agencies and citizens advice bureaux by providing them with grant funding alongside other forms of support. We raise funds from fundraising events, including the London Legal Walk. We also receive ad hoc donations from law firms and chambers.

    In addition to funding we offer our knowledge, contacts and experience of the sector to help agencies to become more sustainable.

    More Details

    Interested? Email: volunteering@llst.org.uk or Call: 02070923400

  • Locations

    • London
    • South East
    • South West
    • Midlands
    • North East
    • North West
    • Wales
    • East

    Role Type

    • Advisor

    Legal Status

    • Legal Volunteering

    Tribunal Support Volunteers – IPSEA

    About the Role

    Role: Tribunal Support Volunteer

    Location: Tribunal Support Volunteers support cases in their local area.

    Required Skills:

    • Tribunal Support Volunteers provide individual casework support for tribunal appeals on behalf of children and young people with SEN/disability.
    • Whatever skills you already have you will be able to put them to use in a completely new environment. A genuine concern for helping get the right education for children with special education needs and disabilities is essential. You’ll need to keep things confidential and have the time – either to support parents with their case and represent them at tribunal or take calls on our advice line.  You will need to be reliable, willing to get involved and communicate effectively.

     

    About the Charity

    IPSEA offers free, independent legally based information, advice and support to help get the right education for children with special educational needs and disabilities (SEND). One in five school pupils have SEND and thousands of these pupils are struggling to fulfil their educational potential. We are the only charity providing this service across all SEND issues in England, working to empower parents to challenge their local authorities.  Take a look at our website www.ipsea.org.uk for more information.

    Qualifications / Experience Needed

    All our roles are supported by comprehensive online and face to face training which new volunteers would need to undertake.

    More Details

    Interested? Email: hwatson@ipsea.net or Call: 01799 582 030