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Advice work – benefits / housing / debt

Website Island Advice on behalf of THCAN

THCAN is a partnership of advice agencies that work in Tower Hamlets helping residents secure their statutory and legal rights, enabling them to improve their living standards and quality of life. links volunteers with advice centres in the borough and deliver training.  Volunteers are invaluable to helping to deliver the much needed advice services provided in the borough.

Nature of the work

Advice and advocacy is the core work of the all the organisations in the partnership, client groups and venues vary but all agencies provide advice on welfare rights, housing and debt issues.  You will assist clients with welfare benefits, housing and debt matters under the supervision of trained staff. You could be helping with sorting out benefit problems, filing in a forms, contacting a creditor to arrange or dispute payments for debts. You will be interviewing clients, finding out their situation, supporting them to resolve their problem or referring them to alternative services.

You do not need to have any qualifications or experience but advice work can be stressful and demanding, you need to be able to able to deal with clients in a non-judgemental, supportive and empathetic manner. You will need basic computer skills. We have opportunities for law (and other) students and graduates as advice experience is a particularly suitable route for anyone hoping to work in legal careers.

Time commitment: one full day per week for a minimum of 12 mths OR two full monthsfull time hours (days/times/venues vary – can start any time)

Students and graduates have the option to attend training workshops monthly but this is entirely optional

We work with over 20 advice centres throughout the Tower Hamlets area (East London).  Look at for a full list of the organisations where placements can take place.


Recruitment procedure

You need to complete and return an application.  You will be invited to an informal group information session and sit a test within a month of receiving this application. Once you have done this your application will linked to one of the partner agencies and they will interview you.  Recruitment is ongoing, information sessions held monthly, you will be invited to one once we receive your application

Contact to request an application form

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