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Generalist Advisor

  • London

Website Citizens Advice Brent

Thank you for your interest in volunteering at Citizens Advice Brent (CAB).For more information about CAB, please visit our Website and follow us on Twitter.


We are looking to recruit volunteer trainee advisors.


Main duties and responsibilities may include:
– Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities. Queries vary and could be about benefits, debt, housing or employment for example,
– Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision,
– Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals,
– Completing clear and accurate case records.


For this role we require a commitment of 2 days a week for at least 18 months due to the level of training involved. In return you will receive a comprehensive training, equipping you with the underpinning skills and knowledge to enable you to carry out your role, fully supported and assessed throughout.


If you are interested in applying for this position, please email the Training officer atĀ .

To apply for this job email your details to